Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrice Morris

Advisor/Care Agent
Duluth,GA

Summary

Solid Customer/Client Support Professional with 10 plus years of Inside and Outbound Marketing experience. Internet Savvy, Detail - Oriented, Organized, Call Center Sales, MS Office, Interpersonal skills, team player, great communicator with excellent verbal and written skills. Authorized to work in the US for any employer Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.

Overview

21
21
years of professional experience

Work History

Customer Care Agent

Gas South
Atlanta, GA
11.2021 - 01.2023
  • Promote Gas South’s natural gas service to current and potential Gas South customers
  • Respond to customer inquiries over the phone, email, and chat
  • Process service requests and enrollments while adhering to Gas South established policies, procedures, and behaviors
  • Professionally handle incoming calls to ensure that customer issues are resolved both promptly and accurately
  • When necessary, appropriately escalate customer issues
  • Promote and offer value added products and services to customers in an effective and professional manner
  • Provide an amazing customer experience by communicating clearly, professionally, and empathetically
  • Utilize online training manuals consistently to minimize unnecessary calls transfers
  • Communicate billing and system issues in a real time fashion to improve the internal and external customer experience
  • Work effectively in a collaborative team environment while meeting quality standards
  • Maintain quality, accuracy, and professionalism in a fast-paced environment
  • Dual Screens Management
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Sr. Admissions Advisor

Ashworth College/New York Institute
Norcross, GA
06.2017 - 04.2020
  • Assessed student's abilities and recommended degree programs to highlight strengths.
  • Reviewed and discussed new students' academic credentials, interests, and educational goals.
  • Identified and addressed concerns of incoming students and parents.
  • Regularly met with enrolled students to confirm success and identify problem areas.
  • Maintained positive relationships with students, faculty, alumni, and administration.
  • Gathered necessary paperwork and applications for students to initiate enrollment process.
  • Analyzed student academic records to assess educational and career goals.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Advocated for students to access available resources.
  • Used standardized assessments to evaluate abilities, interests and characteristics of different students.
  • Encouraged students to explore age-appropriate and career-related opportunities.
  • Empowered students through counseling and skill-building exercises.

Dispatcher

CHARTER COMMUNICATIONS
Duluth, GA
10.2016 - 04.2017
  • Assisted Field Technicians with Customers
  • Pre-called customers for Techs to verify appointments or rescheduling and help Resolve customer issues with techs over the phone, by provisioning modems, sending hits to boxes or equipment, for
  • HSI internet HDTV, VOD, services
  • Escalate any issues outside my scope to proper departments
  • Submit changes or delete orders for customers
  • Close work orders using proper codes for Technicians
  • Ensure billing is accurate and complete by verifying installed services
  • Record and classify all inbound calls with
  • Call Management Systems.

Sr. Admissions Advisor

Everest Institute
Norcross, GA
09.2009 - 09.2015
  • Assessed student's abilities and recommended degree programs to highlight strengths.
  • Planned and promoted career planning presentations, work experience programs and career workshops.
  • Collaborated with parents, school faculty and social workers to address problems and grow student success.
  • Created and designed marketing materials for student recruitment and retention.
  • Advised students on educational, career and social opportunities.
  • Identified and addressed concerns of incoming students and parents.
  • Regularly met with enrolled students to confirm success and identify problem areas.
  • Worked with financial aid office to verify student's' applications and discuss payment options.
  • Developed and implemented individualized academic plans for students.
  • Monitored student progress to drive successful academic outcomes.

Quality Assurance Operator

L1 IDENTITY SOLUTIONS
08.2008 - 09.2009
  • Produced weekly licenses/credentials with time sensitive deadlines for a variety of states
  • In addition, printed government secured state employee and citizen identification cards and licenses for set states
  • Performed quality assurance inspections to ensure compliance with state requirements
  • Processed and shipped government credentials
  • Maintained statistics and company data.

Customer Service Support

PRE -SOLUTIONS
05.2002 - 03.2005
  • Provided Customer Service/Retailer Technical Support for Credit Card Machine
  • Terminals for Merchants
  • Maintained and updated Merchant account information and established new retail ownership for Credit
  • Updated banking data
  • Set up new accounts with online bill pay
  • Maintained web reporting, product downloads, price changes and suspended and closed accounts
  • Ordered new terminals and marketing materials for New Retailers
  • Verified phone and pin number information with major phone carriers
  • Trained new retailers on machine usage and did trouble shooting for malfunctioning terminals.

Education

Diploma

Madison - Ridgeland High School
Madison, Ms

Skills

Customer serviceundefined

Timeline

Customer Care Agent

Gas South
11.2021 - 01.2023

Sr. Admissions Advisor

Ashworth College/New York Institute
06.2017 - 04.2020

Dispatcher

CHARTER COMMUNICATIONS
10.2016 - 04.2017

Sr. Admissions Advisor

Everest Institute
09.2009 - 09.2015

Quality Assurance Operator

L1 IDENTITY SOLUTIONS
08.2008 - 09.2009

Customer Service Support

PRE -SOLUTIONS
05.2002 - 03.2005

Diploma

Madison - Ridgeland High School

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Patrice MorrisAdvisor/Care Agent