Patrice Nicholson
Kingsport,TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Jonesborough Animal Hospital
01.2025 - Current
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
Provisional Trainer
Majorel Chandler
08.2021 - 12.2024
- Created and delivered learning programs to teach employees skills that are beneficial for their professional development.
- I explained new concepts and provided ongoing learning opportunities for employees to increase work performance, boost morale, strengthen employee engagement and increase retention.
- I helped the company develop a skilled, knowledgeable workforce able to meet key business objectives.
- Lead onboarding procedures for new employees, train employees on new technologies and educated teams on the company's corporate policies and procedures.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided coaching and mentoring to employees.
Customer Service Representative
Majorel Chandler
04.2020 - 08.2021
- Support customer's orders by adding/changing items as requested, issuing replacements or credits and working with carriers to resolve shipping investigations.
- I respond to customer emails and send customer notifications and correspondences on a daily basis.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Office Manager
Assembly Pros Rogersville
10.2010 - 01.2020
- Performed all the duties in the office including, but not limited to sending and responding to email correspondences, completing and sending customer estimates and invoices and answering phones and directing calls to the proper departments.
- I was responsible for payroll, maintaining customer files, as well as making all travel arrangements for employees.
- I prepared power point presentations, spreadsheets and kept the social media accounts updated regularly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Administrative Office Technology - Administrative Office Technology
Tennessee College of Applied Technology
08-1994
High School Diploma - undefined
Cherokee High School
05.1992
Skills
- Effective Time Management
- Leadership and Teamwork
- Customer Service
- Telephone etiquette
- Medical recordkeeping
- Payment processing
- Employee training
- Veterinary medical records software
- Lab work documentation
- Medication dispensing
- Appointment scheduling
- Veterinary software
- Records transmission
- Medical terminology
- Office administration
- Patient scheduling
- Ability to Multitask
- Microsoft Excel
- Computer Skills
- Communication Skills
- Microsoft Office
Certification
- Certified Trainer, Majorel-2021
- Facilitation 101, Majorel-2021
- Team Building, Majorel-2021
- Coaching, Majorel-2022
- Remote Facilitation, Majorel- 2022
- Leadership, Majorel-2022
Timeline
Veterinary Receptionist
Jonesborough Animal Hospital
01.2025 - Current
Provisional Trainer
Majorel Chandler
08.2021 - 12.2024
Customer Service Representative
Majorel Chandler
04.2020 - 08.2021
Office Manager
Assembly Pros Rogersville
10.2010 - 01.2020
High School Diploma - undefined
Cherokee High School
Administrative Office Technology - Administrative Office Technology
Tennessee College of Applied Technology
Job Title
Customer Service Representative
Personal Information
Title: Customer Service Representative
Hobbies and Interests
- Reading
- Creating new recipes and testing them out on family and friends
- Ghost hunting
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