Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Delaney

Salem,MA

Summary

Dynamic professional with extensive experience in team leadership and customer service at Dunkin. Proven ability to enhance operational efficiency through effective task delegation and quality control. Skilled in cash handling and patient care, consistently delivering exceptional results while maintaining a positive environment. Committed to fostering teamwork and ensuring high standards of service. Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Overview

6
6
years of professional experience

Work History

Shift Leader

Dunkin
Lynn, MA
04.2023 - Current
  • Supervised daily operations and managed team schedules during shifts.
  • Coordinated team tasks to ensure efficient workflow during peak hours.
  • Conducted regular quality checks on food and beverage preparations.
  • Assisted in maintaining cleanliness and organization of the store environment.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Checked orders for quality and completeness.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Delegated tasks to employees and monitored activities and task completion.

CNA

Brooksby Village
Peabody, Massachusetts
01.2020 - 11.2023
  • Assisted residents with daily living activities and personal care needs.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of resident living spaces and communal areas.
  • Provided companionship and emotional support to enhance resident well-being.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.

Cleaner

Maidpro
Beverly, Massachusetts
12.2022 - 04.2023
  • Cleaned residential and commercial spaces using specialized equipment and products.
  • Communicated effectively with clients to understand specific cleaning needs.
  • Managed time efficiently to complete all assigned tasks within scheduled hours.
  • Adapted cleaning methods based on different surfaces and materials encountered.
  • Sanitized frequented areas and equipment using approved supplies.

Education

High School Diploma -

Plymouth North Highschool
Plymouth, MA
06-2002

Skills

  • Team supervision
  • Quality control
  • Cash handling
  • Task delegation
  • Food safety
  • Customer service
  • Patient care
  • Team leadership
  • Conflict resolution
  • Problem solving
  • Lifting and transferring

Timeline

Shift Leader

Dunkin
04.2023 - Current

Cleaner

Maidpro
12.2022 - 04.2023

CNA

Brooksby Village
01.2020 - 11.2023

High School Diploma -

Plymouth North Highschool

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