Summary
Overview
Work History
Education
Skills
Timeline
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Patrice Pender

Troy,MI

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Securities Operations Coordinator

Comerica Securities
11.2019 - Current
    • Boosted productivity by establishing effective communication channels between departments.
    • Streamlined operations by implementing efficient processes and procedures.
    • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
    • Expedited order processing, liaising with suppliers to ensure timely delivery of products.
    • Collaborated with sales team to identify opportunities for growth and expansion.
    • Improved employee performance, implementing training programs and conducting regular performance reviews.
    • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
    • Provided direction and guidance to internal teams in order to achieve targets.
    • Motivated and trained employees to maximize team productivity.
    • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
    • Compiled training materials for new employees and tracked skill development.
    • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
    • Interacted well with customers to build connections and nurture relationships.

Loan Processor

JP Morgan Chase
03.2016 - 11.2019
    • Improved loan processing efficiency by streamlining documentation and communication procedures.
    • Reduced processing time for loan applications by implementing an organized filing system.
    • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
    • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
    • Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
    • Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.

Sales Service Associate

JP Morgan Chase
04.2001 - 11.2016
  • Boosted sales revenue by implementing effective marketing strategies and engaging with potential clients.
  • Enhanced customer satisfaction by addressing inquiries promptly and providing tailored solutions.
  • Developed strong client relationships through consistent communication and exceptional service delivery.
  • Collaborated with team members to achieve monthly sales targets and improve overall team performance.
  • Conducted product presentations to educate potential clients on features and benefits, leading to informed decisionmaking.
  • Provided after-sales support to ensure customer satisfaction, fostering repeat business opportunities.

Retail Personal Banker

Fifth Third Bank
11.2011 - 03.2016
  • Enhanced customer satisfaction by providing personalized financial advice and tailored banking solutions.
  • Increased new account acquisitions through effective cross-selling of bank products and services.
  • Streamlined the loan application process for customers, resulting in faster approvals and higher customer satisfaction.
  • Managed a portfolio of high-net-worth clients, ensuring their financial needs were met and exceeded.
  • Improved branch performance by effectively collaborating with team members to meet sales targets consistently.

Education

Associate of Arts -

Cuyahoga Community College
Cleveland
12.2018

Skills

  • Project Scheduling
  • Conflict Mediation
  • Supply Ordering
  • Training Management
  • Organizational Skills
  • Quality Assurance
  • Strategic Planning
  • Process Improvement
  • Adaptability
  • Time Management
  • Training and Development
  • Customer Service
  • Multitasking
  • Team Leadership
  • Decision Making
  • Conflict Resolution
  • Attention to Detail
  • Problem Solving
  • Critical Thinking
  • Microsoft Office Proficiency
  • Customer Relations
  • Employee Development
  • Production
  • Team Training
  • Customer Relationship Development
  • Task Delegation
  • Sales Tracking
  • Revenue Generation
  • Customer Retention
  • Process Improvements
  • Staff Training/Development
  • Financial Planning
  • Budget Control
  • Employee Scheduling
  • Task Prioritization
  • Good Telephone Etiquette
  • Teamwork and Collaboration
  • Active Listening
  • Data Entry
  • Self-Directed
  • Problem-Solving
  • Multitasking Abilities

Timeline

Securities Operations Coordinator

Comerica Securities
11.2019 - Current

Loan Processor

JP Morgan Chase
03.2016 - 11.2019

Retail Personal Banker

Fifth Third Bank
11.2011 - 03.2016

Sales Service Associate

JP Morgan Chase
04.2001 - 11.2016

Associate of Arts -

Cuyahoga Community College

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Patrice Pender