Patrice Poloso
Summary
Professional in data management and administrative operations, prepared to excel in leadership role. Proven ability to enhance data accuracy and streamline workflows, contributing to organizational success. Reliable team player who focuses on collaboration and results, adept at adapting to changing needs. Skilled in process optimization and quality control, valued for strong organizational and analytical abilities.
Overview
45
45
years of professional experience
Work History
Data Entry Manager/Administrator
NAPA Auto Parts
06.2022 - 04.2025
- Collected and reported large volumes of data for over 30 Napa Auto Parts retail locations.
- Maintained data and updated various spreadsheets on a daily, weekly and monthly basis.
- Developed new procedure for keeping track of daily cash journals, which reduced errors by 25%.
- Conducted in-depth daily searches for credits sent to Napa's main distribution center.
- Reported directly to business owner and senior management advisor, with little to no oversight.
- Leveraged my organizational skills and proficiency working independently from home office using Microsoft Office, Excel and Teams.
- Well versed in time management, communication and problem solving, along with accuracy and maintaining data integrity.
- Actively listened to retail management and office staff to help troubleshoot and address concerns.
- Enjoyed monthly office team collaboration meetings with colleagues from other areas and made myself available to help where needed.
Customer Service Representative
Pat's Brake Service Inc./Lynn's Garage
09.2015 - 04.2022
- Worked closely with owner, customer service advisor and service staff at this fast-paced, long-standing family-owned garage.
- Performed heavy phone work scheduling and re-scheduling appointments - optimizing time and resources and minimizing disruptions to business flow.
- Utilized typing speed and accuracy for large amount of data entry for both customer and business accounts.
- Completed and managed invoices and billing statements daily/monthly for individuals and business clients.
- Applied clear communication and problem-solving skills, along with patience and empathy to deliver excellent customer service.
Receptionist/Administrative Assistant
Star Buick GMC, Inc
01.2013 - 01.2015
- Receptionist with a wide range of responsibilities:
- Managed front desk operations: answered 30+ phone lines, scheduled appointments, greeted customers and directed them to the appropriate departments.
- Completed administrative tasks using the MS Office Suite – assisted managers at all levels (GM, Owner, Finance & Sales).
- Completed parts billing and stock inventory using GMC CRM.
Para Professional – Learning Support Department
Easton Area School District
01.2008 - 01.2012
- Assisted children with learning disabilities getting to and from class and staying focused on tasks.
- Monitored behavior and wellness in and outside of the classroom.
- Graded tests and homework assignments.
- Completed clerical tasks and interacted with teachers and parents in an upbeat and friendly manner.
- Tirelessly worked to keep school settings safe, clean and fun.
Secretary – Billing
Design 2147, LTD
01.1998 - 01.2008
- Completed general office management and secretarial duties for one of the leading architectural expediting firms.
- Obtained and filed permits with the Departments of Buildings daily.
- Managed accounts receivable and all outstanding invoices.
Account Executive - Secretary
Rehab Associates (Expediting)
01.1980 - 01.1998
- Gathered and filed documents with the Department of Buildings, Municipal Buildings Department and Finance Collectors.
- Worked with homeowners to help reduce real estate tax burdens.
- Completed general administrative office duties and worked with hectic phone lines.
- Organized and maintained client billing and billing systems.
- Completed weekly payroll.
Education
High School Diploma -
Sheepshead Bay HS
Brooklyn, NYSkills
- Precision and efficiency
- Efficient time management
- Process optimization
- Efficient document organization
Timeline
Data Entry Manager/Administrator
NAPA Auto Parts
06.2022 - 04.2025
Customer Service Representative
Pat's Brake Service Inc./Lynn's Garage
09.2015 - 04.2022
Receptionist/Administrative Assistant
Star Buick GMC, Inc
01.2013 - 01.2015
Para Professional – Learning Support Department
Easton Area School District
01.2008 - 01.2012
Secretary – Billing
Design 2147, LTD
01.1998 - 01.2008
Account Executive - Secretary
Rehab Associates (Expediting)
01.1980 - 01.1998
High School Diploma -
Sheepshead Bay HS
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