Patrice Poutre
Bothell,WA
Overview
16
16
years of professional experience
Work History
Senior Technical Writer
Evernorth Health Services/CIGNA
03.2022 - Current
- Collaborated with departments, business owners, and SMEs to research and author internal pharmacy operation processes.
- Conducted routine peer-reviews using MadCap Flare.
- Managed documentation lifecycle encompassing creation, updates, and reviews via GitHub using MadCap Flare.
- Conducted yearly evaluations of documents for compliance and audit requirements.
Senior Technical Writer
Satori Software
06.2013 - 04.2017
- Migrated and rebranded user assistance for Satori Presort within first six months.
- Applied a customized Agile approach to streamline documentation processes, boosting transparency and collaboration.
- Optimized task allocation, timeline planning, and deployment processes aligned with SDLC.
- Optimized visual presentation of content through editing XML/HTML and CSS for diverse outputs in MadCap Flare.
- Directed version management through Tortoise SVN and SVN UI in conjunction with MadCap Flare.
Technical Writer III
Thermo Fisher Scientific Inc
01.2010 - 01.2012
- Developed a comprehensive 200-page user guide for the Nicolet iS50/iS50R FT-IR Spectrometer using Adobe FrameMaker.
- Enhanced user comprehension of spectrometer functions by integrating instructional videos into online help and PDF documents.
- Developed comprehensive 200-page EBSD section for NORAN System 7 User Guide using Adobe FrameMaker.
- Developed and recommended text for EBSD software user interface.
- Boosted review engagement and reduced review durations through online processes.
- Engaged in Agile methodology for developing and maintaining documentation.
Technical Writer III
OpGen, Inc
06.2009 - 11.2009
- Founded Technical Publications department and developed documentation process for SMEs.
- Developed style guide and trained SMEs on online review process.
- Designed and maintained FrameMaker templates for consistent documentation.
- Served as information designer, project manager, writer, editor, and publisher for the initial 350-page Argus Whole Genome Mapping System User Guide.
- Implemented usability evaluations to optimize product processes.
Education
B.S. - Business Administration, Minor, Management Information Systems
California State University, Chico
Certificate - Professional and Technical Communication
San Jose State University
Skills
- Tools: MadCap Flare, Adobe Acrobat, Adobe Photoshop, Microsoft Office, Sharepoint, SnagIt, GIMP, HTML5/CSS3, JIRA/Confluence
- Operating Systems: Windows 11
- Content Creation: Creating documentation plans, gathering content, interviewing SMEs, writing content, developmental editing, copy editing, conducting reviews, gathering feedback, producing high-quality output, publishing, continuous improvement
- Soft Skills: Organization, time management, written and verbal communication, critical thinking, multi-tasking, learning new concepts quickly
- Other: Agile development process, SDLC, topic-based authoring
Timeline
Senior Technical Writer
Evernorth Health Services/CIGNA
03.2022 - Current
Senior Technical Writer
Satori Software
06.2013 - 04.2017
Technical Writer III
Thermo Fisher Scientific Inc
01.2010 - 01.2012
Technical Writer III
OpGen, Inc
06.2009 - 11.2009
B.S. - Business Administration, Minor, Management Information Systems
California State University, Chico
Certificate - Professional and Technical Communication
San Jose State University
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