Overview
Work History
Education
Skills
Timeline
Generic

Patrice Poutre

Bothell,WA

Overview

16
16
years of professional experience

Work History

Senior Technical Writer

Evernorth Health Services/CIGNA
03.2022 - Current
  • Collaborated with departments, business owners, and SMEs to research and author internal pharmacy operation processes.
  • Conducted routine peer-reviews using MadCap Flare.
  • Managed documentation lifecycle encompassing creation, updates, and reviews via GitHub using MadCap Flare.
  • Conducted yearly evaluations of documents for compliance and audit requirements.

Senior Technical Writer

Satori Software
06.2013 - 04.2017
  • Migrated and rebranded user assistance for Satori Presort within first six months.
  • Applied a customized Agile approach to streamline documentation processes, boosting transparency and collaboration.
  • Optimized task allocation, timeline planning, and deployment processes aligned with SDLC.
  • Optimized visual presentation of content through editing XML/HTML and CSS for diverse outputs in MadCap Flare.
  • Directed version management through Tortoise SVN and SVN UI in conjunction with MadCap Flare.

Technical Writer III

Thermo Fisher Scientific Inc
01.2010 - 01.2012
  • Developed a comprehensive 200-page user guide for the Nicolet iS50/iS50R FT-IR Spectrometer using Adobe FrameMaker.
  • Enhanced user comprehension of spectrometer functions by integrating instructional videos into online help and PDF documents.
  • Developed comprehensive 200-page EBSD section for NORAN System 7 User Guide using Adobe FrameMaker.
  • Developed and recommended text for EBSD software user interface.
  • Boosted review engagement and reduced review durations through online processes.
  • Engaged in Agile methodology for developing and maintaining documentation.

Technical Writer III

OpGen, Inc
06.2009 - 11.2009
  • Founded Technical Publications department and developed documentation process for SMEs.
  • Developed style guide and trained SMEs on online review process.
  • Designed and maintained FrameMaker templates for consistent documentation.
  • Served as information designer, project manager, writer, editor, and publisher for the initial 350-page Argus Whole Genome Mapping System User Guide.
  • Implemented usability evaluations to optimize product processes.

Education

B.S. - Business Administration, Minor, Management Information Systems

California State University, Chico

Certificate - Professional and Technical Communication

San Jose State University

Skills

  • Tools: MadCap Flare, Adobe Acrobat, Adobe Photoshop, Microsoft Office, Sharepoint, SnagIt, GIMP, HTML5/CSS3, JIRA/Confluence
  • Operating Systems: Windows 11
  • Content Creation: Creating documentation plans, gathering content, interviewing SMEs, writing content, developmental editing, copy editing, conducting reviews, gathering feedback, producing high-quality output, publishing, continuous improvement
  • Soft Skills: Organization, time management, written and verbal communication, critical thinking, multi-tasking, learning new concepts quickly
  • Other: Agile development process, SDLC, topic-based authoring

Timeline

Senior Technical Writer

Evernorth Health Services/CIGNA
03.2022 - Current

Senior Technical Writer

Satori Software
06.2013 - 04.2017

Technical Writer III

Thermo Fisher Scientific Inc
01.2010 - 01.2012

Technical Writer III

OpGen, Inc
06.2009 - 11.2009

B.S. - Business Administration, Minor, Management Information Systems

California State University, Chico

Certificate - Professional and Technical Communication

San Jose State University

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Patrice Poutre