Patrice Pullo
Hinsdale,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Office Manager
Y & D Landscaping, INC.
03.2013 - 10.2023
- Managed 100 plus residential customers and 6-8 Commercial properties.
- Streamlined office operations by implementing efficient filing systems and organizational strategies increasing crew productivity and shortening response time to customer requests.
- Developed comprehensive manual outlining procedures and guidelines for running office upon my resignation.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents (Excel, Word & QuickBooks)
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly
Owner
Just Desserts
03.1987 - 12.2012
- Managed day-to-day business operations as well as producing products, sales increased 15-20 % per year.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients & vendors resulting in repeat business and referrals.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
Associate of Arts - Culinary Arts
Bunker Hill Community College
Charlestown, MA05.1990
Skills
- Excellent Multi-Tasking Ability
- Clear Oral/Written Communications
- Attention to Detail
- Problem Solving
- Time Management
- Effective Communication
- Honesty
- Ability to Prioritize
- Expense Reporting
- Payroll Processing
- Credit and Collections
Affiliations
- Volunteer at Hinsdale Food Pantry three (3) days a week
Timeline
Office Manager
Y & D Landscaping, INC.
03.2013 - 10.2023
Owner
Just Desserts
03.1987 - 12.2012
Associate of Arts - Culinary Arts
Bunker Hill Community College
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