Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
CORE COMPETENCIES
Additional Details
Generic

PATRICE RATLIFFE

Durham

Summary

Results-driven Healthcare Administrative Professional with 10+ years of experience in patient scheduling, insurance verification, and high-volume medical record management. Successfully transitioned a fully paper-based workplace to a digital work environment, digitizing 5,000+ medical charts in 4 months. Created and maintained custom EMR (electronic medical record) solutions to support sufficient scheduling and payment processing. Demonstrated expertise reducing no-show rates by 50%, coordinating patient reimbursements, and delivering exceptional service across 60+ daily inbound calls. Proficient in HIPAA compliance, data entry (50+WPM), and multi-system workflows in remote and non-remote settings.

Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.

Overview

22
22
years of professional experience

Work History

Project Manager (Remote)

MPF Federal
01.2019 - Current
  • Scheduled an average of 25 patient appointments per week, maintaining an appointment window up to 3 months in advance.
  • Managed 10-60 inbound calls per day, using EMR during each call to document interactions and verify eligibility.
  • Digitized 5,000 + paper charts over 4 months, transitioning 10 years of records to secure electronic profiles to be stored on government servers.
  • Processed 102-250 reimbursement checks monthly for patient participation and travel expenses, ensuring 100% accuracy and compliance.
  • Decreased no show rates by 50% (from 30% to 15%) by implementing a sequence of reminders beginning 1 week prior to all appointments, and introducing arrival buffers.
  • Supported a remote, high-volume environment with multiple systems open simultaneously to validate information efficiently.
  • Responsible for maintaining government clearance and adhering to government policies and procedures.

Project Manager

FEFA LLC
01.2013 - 01.2019
  • Entered screening and enrollment data into centralized research databases.
  • Scheduled and confirmed appointment while maintaining detailed records in EMR systems.

Patient Recruitment Specialist

Wake Research Associates
01.2011 - 01.2013
  • Answered and documented 80+ inbound calls daily coordinating patient enrollment and scheduling.
  • Created scripts and tracked outcomes to support recruitment timelines.
  • Maintained HIPAA-compliant records in EMR platforms.

Team Lead/Customer Service Call Center Representative

ACS Inc
01.2010 - 01.2011
  • Supervised 12 agents, monitoring performance metrics and call documentation.
  • Achieved 7-minute average call handling time for Sprint Mobile Technical Support.
  • Conducted training sessions and ensured quality standards were met.

Pre-School Teacher

Providence Child Development Center
01.2007 - 01.2009
  • Maintained detailed progress reports for children.
  • Documented classroom activities and parent communications.
  • Ensured record-keeping for daily lesson plans and developmental tracking.

Teacher Assistant

Endhaven Elementary School
01.2005 - 01.2008
  • Performed administrative tasks including faxing, copying, and filing.
  • Managed after-school documentation and correspondence.

Assistant Supervisor/Office Assistant

AvEx Flight Support
01.2004 - 01.2007
  • Entered payroll data and maintained personnel records in Microsoft Office.
  • Filed, faxed, and archived confidential documents.
  • Managed multi-line phone system and documented communication logs.

Medical Assistant

Eastover Internal Medicine
01.2004 - 01.2005
  • Scheduled appointments and scanned insurance cards into IDX EMR software.
  • Verified insurance eligibility and maintained accurate billing records.
  • Assisted front desk operations and supported patient check-in/out.
  • Verify accuracy of medical release forms.

Education

Associates Degree -

Kings College
Charlotte, North Carolina
01.2004

Skills

  • EMR Systems: IDX, Custom Acces/ SQL EMR, Epic Familiarity
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Typing Speed 50 WPM >98% accuracy
  • Remote Communication: Microsoft Teams, Zoom, VoIP systems
  • Project scheduling
  • Project planning and development
  • Project planning
  • Project tracking
  • Relationship building
  • Stakeholder communications
  • Scope management
  • Risk management

Accomplishments

  • Reduced department operating costs by [Number]% in [Number] months.
  • Completed the [Project name] Project on time and $[Amount] under budget.
  • Collaborated with team of [Number] in the development of [Project name].

Languages

English
Native or Bilingual

Timeline

Project Manager (Remote)

MPF Federal
01.2019 - Current

Project Manager

FEFA LLC
01.2013 - 01.2019

Patient Recruitment Specialist

Wake Research Associates
01.2011 - 01.2013

Team Lead/Customer Service Call Center Representative

ACS Inc
01.2010 - 01.2011

Pre-School Teacher

Providence Child Development Center
01.2007 - 01.2009

Teacher Assistant

Endhaven Elementary School
01.2005 - 01.2008

Assistant Supervisor/Office Assistant

AvEx Flight Support
01.2004 - 01.2007

Medical Assistant

Eastover Internal Medicine
01.2004 - 01.2005

Associates Degree -

Kings College

CORE COMPETENCIES

  • Patient Appointment Scheduling & Rescheduling
  • No-Show Tracking & Reduction Strategies
  • Electronic Medical Record (EMR) Management & Creation
  • High-Volume Data Entry & Document Digitization
  • Insurance Verification & Travel Reimbursement Processing
  • HIPAA Compliance & Secure Record Handling
  • Inbound/Outbound Call Handling (10-60 daily)
  • SQL Server & Microsoft Access Database Management
  • Remote Collaboration & Workflow Optimization
  • Multi-Tasking with Multiple Systems Simultaneously

Additional Details

  • Comfortable lifting boxes/files up to 50 pounds
  • U.S Citizen eligible for government security clearance

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