Summary
Overview
Work History
Education
Skills
Certification
Additional Information
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Awards
Accomplishments
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Patrice Richard

Patrice Richard

ADMINISTRATIONS
Suwanee,GA

Summary

Experienced and Hard working security officer with training Behavior Analyses I am a strongly motivates. Consistently uphold safety standards, satisfy customer needs, and maintain inventory controls. Work with the utmost professionalism and team -oriented approaches to establish clear workflows and achieve shift targets, enthusiastic and eager to contribute to team success trough hard work, attention to detail, and excellent organizational skills. Diligent Security professional with lot years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Diligent Security professional with [Number] years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Overview

16
16
years of professional experience
1
1
Certification
1
1

MEDICAL ASSISTANT

Work History

TRAVEL AGENT

INTELETRAVEL
02.2024 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Offered comprehensive travel insurance options, ensuring clients were well-informed and protected.
  • Developed and maintained courteous and effective working relationships.
  • Helped customers with passport and visa applications.
  • Strengthened communication skills through regular interactions with others.
  • Kept abreast of global travel advisories and communicated relevant updates to clients, ensuring their safety and well-being.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Negotiated with suppliers to offer exclusive deals and promotions, adding value for clients.
  • Increased repeat business with exceptional customer service and follow-up communication.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
  • Customized group travel packages that met diverse needs and interests, leading to successful and memorable trips.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Enhanced client satisfaction by crafting personalized travel itineraries based on individual preferences.

Corporate Travel Agent

Global Travel & Vacations
01.2023 - Current
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
  • Increased client satisfaction by providing personalized and efficient corporate travel planning services.
  • Developed strong vendor relationships to ensure access to the best travel options available for clients.
  • Set up flights, hotels, and ground transportation for individuals and groups.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
  • Negotiated competitive rates with vendors, achieving cost savings for corporate clients.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Leveraged social media platforms to promote travel deals, expanding client base and engagement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Implemented automated office systems, optimizing client, and data communications as well as records management.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

Administration Executive

PlanNet Marketing
01.2022 - Current
  • Provided support during annual budget planning sessions contributing valuable insights based on historical data analysis.
  • Developed comprehensive training programs, increasing employee competence and reducing turnover rates.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Built and managed processes for tracking and monitoring department performance.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Organized and updated databases, records and other information resources.
  • Assigned tasks and directed team of office clerks.
  • Implemented document control procedures to ensure accuracy in all administrative tasks.
  • Skilled at working independently and collaboratively in a team environment.
  • Led, directed, managed and mentored [Number] administrative staff members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Established strong relationships with clients through exceptional customer service, resulting in increased loyalty and satisfaction levels.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed company-wide communications channels, disseminating relevant information efficiently to all employees.
  • Facilitated meetings among various departments to address challenges or issues affecting the organization''s goals.
  • Developed and maintained courteous and effective working relationships.
  • Negotiated vendor contracts, securing favorable terms and cost savings for the organization.
  • Developed strong relationships with internal stakeholders, fostering collaboration across departments.
  • Established a culture of continuous improvement by promoting professional development opportunities for staff members.
  • Managed budgetary concerns for the department, reducing overall expenses while maintaining operational efficiency.
  • Enhanced company image through strategic planning of events showcasing organizational achievements.
  • Implemented data management systems to track key performance metrics and inform strategic decisionmaking.

Professional Security Officer (Full-time)

General Electricity Allied Universal
02.2019 - Current
  • Record incident and Employees appropriate in the logbook and on incident report
  • Provide coverage and safety for the general employees, staff ,and visitor
  • Provide crisis prevention and intervention as needed
  • Inspect all cleaning and service chores assigned to program sides to ensure completion
  • Provide coverage on a emergency basis when needed
  • Complete routine facility checks to ensure that employees are not at risk and the facility is free of potential hazard ( of property etc.)
  • Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
  • Provided exceptional customer service to clients while maintaining strict confidentiality of sensitive information.
  • Reduced incidents of theft by implementing effective access control procedures for building entrances.
  • Implemented visitor management system to track guest arrivals accurately and maintain proper documentation on-site visits.
  • Trained new security personnel on company policies and procedures, fostering a knowledgeable workforce.
  • Assisted in the development of comprehensive security plans for special events, minimizing potential risks.
  • Continuously updated knowledge on latest industry trends, security technologies and best practices to provide effective solutions for clients'' needs.
  • Collaborated with local law enforcement during investigations, promoting efficient communication and information sharing.

Administration Clerk

Gwinnett County Public Schools Foundation
11.2024 - 11.2024
  • Optimized office space usage, arranging workstations to maximize productivity.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Proven ability to learn quickly and adapt to new situations.
  • Collaborated with human resources teams on employee record-keeping efforts, helping maintain accurate documentation of personnel files throughout their employment lifecycle.
  • Assisted in budget preparation to ensure financial efficiency within department.
  • Developed expertise in various administrative software programs for increased efficiency across department functions.
  • Contributed to cost savings by identifying areas for improvement in office supply management and implementing changes accordingly.
  • Coordinated and scheduled meetings and appointments.

Behavior Therapist

Positive Behavior Supports
01.2020 - 02.2022
  • Created and designed individualized behavioral interventions to promote positive behaviors and prevent problems.
  • Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
  • Increased parent involvement in therapy sessions, fostering a supportive home environment.
  • Conducted assessments to establish baseline data and measure client progress over time.

Travel Agent

IN CRUISES
02.2015 - 01.2020
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Generated travel-related reports for clients to facilitate decision-making.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
  • Followed up with customers to increase customer service with travel plans.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
  • Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
  • Updated and maintained customer databases to increase customer retention.
  • Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Leveraged social media channels to showcase client testimonials and share exciting travel opportunities, attracting new clientele and fostering a sense of community among existing customers.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Created promotional materials to increase visibility and attract larger market share.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

PRIVATE SECURITY SUPERVISOR

Grand Travel & Cruise
02.2019 - 11.2019
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised team of [Number] security personnel during shift.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Collaborated with management to develop security policies and procedures.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Kept team compliant with security protocols and appearance standards.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Recorded incident reports with detailed accounts of occurrences.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
  • Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Coordinated protective service operations with other emergency response agencies.
  • Implemented comprehensive security plans to provide highest levels of protection for facilities.
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Coordinated with IT personnel regarding security of digital assets and information systems.
  • Investigated and resolved security breaches to protect organization and corporate assets.
  • Oversaw team of security officers and managed scheduling and performance evaluations.

Behavioral Health Technician

Meadowview Rehabilitation ABA
06.2016 - 02.2019
  • Help to maintain client treatment schedule
  • Monitor and report all client challenges to clinical team
  • Recognize crisis situations and provide appropriate interventions/de-escalation
  • Be able to have positive, professional relationships with staff, clients, and visitors
  • Perform job functions within the organization's structure and per company protocol
  • Facilitated on-site activities, support groups, and outings for clients.
  • Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
  • Prepared and submitted daily [Type] reports to management.
  • Performed client intake procedures according to internal standards for new admissions.
  • Conducted client rounds to check on residents.
  • Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
  • Organized recreational activities to assist in patient recovery.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
  • Coordinated with external community resources as necessary, ensuring seamless transitions for patients requiring additional support services upon discharge from the facility.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients'' care networks.
  • Counseled and mentored clients on substance use and life choices.
  • Supported clients in developing coping mechanisms, empowering them to manage stress and anxiety more effectively.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
  • Provided crisis intervention as needed, ensuring client safety and continuity of care during critical incidents.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
  • Promoted generalization of learned behaviors across various settings, ensuring clients' success beyond clinical environment.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Fostered positive learning environment, applying ABA principles to reduce challenging behaviors effectively.
  • Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
  • Taught clients how to complete basic household chores and prepare food.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Maintained meticulous records of client progress, enabling data-driven adjustments to treatment plans for optimal results.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Utilized positive reinforcement techniques to encourage desirable behaviors, contributing to significant client progress.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Used [Software] to document patient information, progress notes, and treatment plans.
  • Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
  • Developed and implemented strategies to increase verbal behavior, enabling clients to communicate needs more effectively.
  • Conducted functional behavior assessments, laying groundwork for effective behavior intervention plans.
  • Excellent communication skills, both verbal and written.
  • Engaged clients in social skills groups to boost their interaction capabilities, promoting better social integration.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
  • Utilized technology and software for behavior tracking and analysis, improving precision of interventions.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
  • Searched resident belongings prior to and during stays.
  • Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.

Bank Teller

TD Bank Group
02.2018 - 12.2018
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Assisted customers with banking needs and inquiries.
  • Reinforced customer trust by providing accurate account information and transaction confirmations.
  • Fostered positive banking experience, helping customers with account management and service selection.
  • Educated customers on use of banking website and mobile apps.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Collaborated with team members to ensure smooth operations and high-quality service.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
  • Cross-sold credit cards, loans and other bank products.
  • Calculated fees due, interest and change for customer transactions.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Worked effectively in fast-paced environments.
  • Handled various accounting transactions.
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.

Professional Security Officer

Help USA's Women's Center
03.2011 - 06.2016
  • Provide coverage for the general welfare and safety of the shelter residents Staff and Volunteers
  • Ensure nightly headcount is completed and maintain Cares report as assigned
  • Assign work related project to program aides ,security, and maintenance as needed
  • Conduct regular fire drills during my shift ensuring that all staff and resident follow procedures
  • Interact with NYPD,EMS,NYFD And know when it is appropriate to make emergency call
  • Provide coverage on an emergency basic when needed
  • Conducted weekly dorm inspections to evaluate clients safety living circumstances and implement resolutions for safety and diverse concerns
  • Maintained clean and well organized production areas to avoid violation or unnecessary work delays due to hazards or inefficient layouts
  • Assisted in coordinating emergency response drills, increasing staff awareness about proper safety procedures during critical situations.
  • Provided exceptional customer service to clients while maintaining strict confidentiality of sensitive information.
  • Trained new security personnel on company policies and procedures, fostering a knowledgeable workforce.
  • Collaborated with local law enforcement during investigations, promoting efficient communication and information sharing.
  • Continuously updated knowledge on latest industry trends, security technologies and best practices to provide effective solutions for clients'' needs.
  • Assisted in the development of comprehensive security plans for special events, minimizing potential risks.
  • Ensured safety of employees and visitors through diligent monitoring of fire alarm systems and emergency protocols.

CASHIER

Macy's
02.2011 - 01.2016
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Learned duties for various positions and provided backup at key times.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Answered questions about store policies and addressed customer concerns.

Certified Medical Assistant/Phlebotomist

Boca Raton clinical research Medical Urology
02.2009 - 03.2011
  • Assisted with routine checks and checks and diagnostic testing by collecting and processing specimens
  • Promoted office efficiency ,coordinating charts,completing insurance forms,and helping patients with diverse needs
  • Collected and documented patient medical information such as blood pressure and weight
  • Conducted preliminary evaluations,including measuring weight, temperature and blood pressure and documented results with accuracy
  • Kept medical supplies insufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Sanitized ,restocked,and organized exam rooms and medical equipment
  • Hand instruments and supplies to urologist during procedures such as ultrasound and cystoscope
  • Scuff and catheter setups and change
  • Directed patients to exam rooms ,fielded questions and prepared for physician examinations
  • Completed clinical procedures and gathered patients data for interpretation by physicians
  • Conducted preliminary evaluations,including measuring weight, temperature,and blood pressure and documented result with accuracy
  • Updated inventory ,expiration and vaccine lgs to maintain current tracking documentation
  • Educated patients by providing medication and diet informations and clarifying physicians orders,answering questions thoroughly
  • Collect and prepared blood ,urine and stool lab specimens for diagnostic evaluation
  • Escorted patients to examination rooms
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Prepared lab specimens for diagnostic evaluation.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Obtained client medical history, medication information, symptoms, and allergies.

Education

Associate's degree - Child Psychology

SNHU
Manchester, NH
05.2024

SCIENCE - behavioral heath technician

Hollywood Career Instityte
Hollywood, FL
10.2017

Certified Medical Assistant - clinical medical assistant

Everest University-Pompano Beach
Pompano Beach, FL
10.2009

High school diploma - Earth Science

Academic High School
Boca Raton, FL
11.2004

Skills

  • Excellent Communication and interpersonal skills
  • Fast, efficient, and energetic learner
  • Microsoft Word
  • Excel
  • Publisher
  • Outlook
  • Internet
  • Trouble Shooter
  • Excellent Follow up
  • Clinical Research
  • Data Collection
  • Clinical Trials
  • Autism Experience
  • Applied Behavior Analysis
  • Vital Signs
  • Developmental Disabilities Experience
  • Behavioral Therapy
  • Laboratory Experience
  • Medical Records
  • Medication Administration
  • Microsoft Office
  • Addiction Counseling
  • Administrative Experience
  • Behavioral Health
  • Customer service
  • Mental Health Counseling
  • Crisis Intervention
  • Group Therapy
  • Child & Family Counseling
  • Motivational Interviewing
  • Social Work
  • Behavior Management
  • Individual / Group Counseling
  • Experience Administering Injections
  • Surveillance
  • Venipuncture
  • Intake Experience
  • CCTV
  • Phlebotomy
  • Program Development
  • Case Management
  • Crisis Management
  • Cognitive Behavioral Therapy
  • Special Education
  • Tutoring
  • Teaching
  • Microsoft Access
  • CCTV Operation
  • Verbal De-escalation
  • Physical Fitness
  • Security Awareness Training
  • Fire safety protocols
  • Discretion and Confidentiality
  • Incident Reporting
  • Physical Security Measures
  • Threat Assessment
  • Alarm System Management
  • Security Equipment Operation
  • Data protection
  • Access Control Management

Certification

  • Registered Behavior Technician, 03/01/19
  • First Aid CPR AED, 02/01/22
  • First Aid Certification, 02/01/22
  • AED Certification, 02/01/22
  • Certified Medical Assistant, CCMA Certification

Additional Information

Responsible for the direct implementation of behavior-analytic services Austin kids

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Awards

The National Society of Leadership and Success, 07/01/14

Accomplishments

  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Work Availability

monday
tuesday
wednesday
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Timeline

Administration Clerk

Gwinnett County Public Schools Foundation
11.2024 - 11.2024

TRAVEL AGENT

INTELETRAVEL
02.2024 - Current

Corporate Travel Agent

Global Travel & Vacations
01.2023 - Current

Administration Executive

PlanNet Marketing
01.2022 - Current

Behavior Therapist

Positive Behavior Supports
01.2020 - 02.2022

PRIVATE SECURITY SUPERVISOR

Grand Travel & Cruise
02.2019 - 11.2019

Professional Security Officer (Full-time)

General Electricity Allied Universal
02.2019 - Current

Bank Teller

TD Bank Group
02.2018 - 12.2018

Behavioral Health Technician

Meadowview Rehabilitation ABA
06.2016 - 02.2019

Travel Agent

IN CRUISES
02.2015 - 01.2020

Professional Security Officer

Help USA's Women's Center
03.2011 - 06.2016

CASHIER

Macy's
02.2011 - 01.2016

Certified Medical Assistant/Phlebotomist

Boca Raton clinical research Medical Urology
02.2009 - 03.2011

Certified Medical Assistant - clinical medical assistant

Everest University-Pompano Beach

High school diploma - Earth Science

Academic High School

Associate's degree - Child Psychology

SNHU

SCIENCE - behavioral heath technician

Hollywood Career Instityte
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