Patrice Rivers

• Checked out patients and scheduled their follow-up appointments
• Called patients to confirm their appointments for the next day
• Sent over medicine requests via medical records
• Helped patients fill out release of information paperwork
• Answered inquiries from patients
• Scanned and linked important documents and importing them to their records
• Provided professional customer service
• Made copies of personal documentations for patients

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Greeted customers and provided exceptional customer service.
• Greeted customers to determine wants or needs.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Worked with fellow sales team members to achieve group targets.
• Attended weekly team meetings to review performance goals and objectives.
• Collected payments and provided accurate change.
• Answered store and merchandise questions and led customers to wanted items.
• Provided accurate information about products, prices and services.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Assisted customers with product selection, sizing and styling.
• Handled customer complaints in a professional manner.
• Bagged or packaged purchases and wrapped gifts.

• Processed mail, including sorting, distributing, sending out packages.
• Greeted visitors entering establishment to determine nature and purpose of visit.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Greeted customers, answered general questions and directed to appropriate locations.
• Responded promptly to customer inquiries via phone or email.
• Answered incoming calls and directed to the appropriate staff member or department.
• Greeted clients and visitors in a professional manner, providing assistance as needed.

• Handled incoming calls and directed callers to appropriate department or employee.
• Composed, edited and typed complex memos and reports with job-related software.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Directed customer communication to appropriate department personnel.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Utilized editing programs to proofread content for typo-free emails, memos and documentation.

Coordinated and maintained local pricing files for all CGES locations to include maintenance of item description, UPC’s, VSN’s, markup percent, cost, retail, case pack, locations, vendor point of contacts, assortment changes and updates, contact phone numbers and vendor changes utilizing standardized work sheets.

Responsible for cost changes, retail changes and assortment changes in merchandising system.

Worked with buying staff members in developing category markups.

Assisted with reviewing and monitoring profits and margins for assigned departments ensuring operating goals were met. Interacted with stores and vendors, was Responsible for ensuring the accuracy of reports by identifying pricing and shipping discrepancies.

• Researched requested information using available resources when necessary.
• Created spreadsheets to track data entries.

Responsible for item maintenance for vendors, created purchase orders, researched VSN’s, UPC’s and SKU’s in assisting with merchandise pricing.

Created price and cost changes for retail as needed; Interacted with other departments on duties as assigned within area of responsibility and attached vendor codes on purchase order worksheets;

Was responsible for maintaining the CGES mailing list and performed mark-down and mark-up cancellations of merchandises.