PATRICE ROBINSON
Newport News,Virginia
Summary
Dedicated Case Manager with extensive experience in client assessment and eligibility screening. Effectively mediates between clients and service providers, leveraging strong communication and problem-solving skills to resolve complex issues and enhance client outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Benefits Specialist II
City Of Chesapeake
Chesapeake, Virginia
08.2025 - Current
- Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility
- Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods
- Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability
Case Manager II
Patient Advocate Foundation
Hampton, VA
05.2024 - Current
- Screen patients for health insurance, disability, charitable programs, workplace entitlements and protection eligibility and facilitate/complete appropriate applications.
- Mediate with disability companies, medical providers and/or other 3rd party entities on behalf of patients when necessary to bring resolution to coverage disputes.
- Provide timely contact and follow up to analyze the issue(s), investigate to determine the root cause and develop a plan of action and follow through.
Intake Case Manager
City of Hampton- Human Services
Hampton
04.2022 - 10.2022
- Meets with customers to assess their needs in order to determine appropriate services available through HDHS and/or other community resources.
- Conducts interactive interviews using competency-based techniques to identify customer needs for the following assistance: housing, utilities, domestic violence, child care, employment and training, education, health services, parent education (Healthy Start), mental health, substance abuse, etc
- Handles more complex eligibility case actions and serves as the subject experts for troubleshooting in the VACMS
Education
Health Education
East Carolina University
Greenville, NCSkills
- Eligibility determination
- Application processing
- Benefit analysis
- Case management
- Compliance regulation
- Insurance navigation
- Customer Service
Certification
- CPR/ AED/ First-Aid Certificate
- Certified Peer Educator
- Insurance License (all 50 states)
Timeline
Benefits Specialist II
City Of Chesapeake
08.2025 - Current
Case Manager II
Patient Advocate Foundation
05.2024 - Current
Intake Case Manager
City of Hampton- Human Services
04.2022 - 10.2022
Health Education
East Carolina University