Patrice Rohan
Lancaster,CA
Summary
Proven expertise in customer service and data entry, demonstrated through a dynamic role at Bank of America, where I significantly enhanced customer retention and satisfaction. Skilled in managing high-volume transactions with precision, my background includes diverse experiences from healthcare to retail, showcasing exceptional organizational skills and a commitment to excellence.
Overview
35
35
years of professional experience
Work History
Cafeteria Worker
State of California Patton State Hospital
05.2023 - 03.2024
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Prepared special diets for patients.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Cashier
Walmart
06.2015 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Customer Relationship Manager
Bank of America
04.2008 - 01.2013
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Performed collection activities on various stages of delinquency.
- Assisted homeowner's in need of financial assistance and resolutions.
Medical Examiner for Life Insurance
Portamedic
09.1989 - 02.2004
- Contacted and set appointments for examination.
- Obtained paramedical examines which included, blood, urine, TVC and EKG.
- Processed all paperwork, faxed and copied necessary documents.
- Mailed and processed blood and urine.
- Traveled to patient's homes and businesses to preform paramedical exam.
Education
High School Diploma -
U.S Grant High School
North Hollywood06-1979
Skills
Customer Service
Data Collection
Data Entry
Internet Research
Management Support
Filing, Telephone, Type 40 words per minute
Organization, Prioritization
Collection Of Mortgage
Timeline
Cafeteria Worker
State of California Patton State Hospital
05.2023 - 03.2024
Cashier
Walmart
06.2015 - 03.2019
Customer Relationship Manager
Bank of America
04.2008 - 01.2013
Medical Examiner for Life Insurance
Portamedic
09.1989 - 02.2004
High School Diploma -
U.S Grant High School
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