Patrice Rolle
Orlando,FL
Summary
Detail-oriented and organized management professional effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Property Manager
The Solomon Group (Sunstone Apartment Community)
2022.11 - 2023.04
- Inspecting the conditions of a 260-unit property, coordinating maintenance activities as necessary
- Managing budgets, variance reports, and capital expenditures.
- Creating and distributing closing financials, including rent collections, and weekly reports of the financial condition of community operations.
- Creating and implementing strategies to improve occupancy, renewal retention, leasing conversion, and vacancy rates. Strategies included effectively marketing available units and conducting thorough tenant screenings.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Preparing resident notices, monthly market surveys and overseeing the renovations of each unit within the community.
- Collaborating with vendors and contractors and
- Organizational representation for court proceedings
- Maintaining an organized and updated resident filing system, responding to resident concerns, and facilitating strong dispute resolution skill development and training
- Proficient with Yardi, Knock, and Grace Hill Training software and Real Page.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Property Manager
High 5 Residential Realty (Southpoint Crossing)
2021.08 - 2022.07
- Inspecting the conditions of a 288-unit property, coordinating maintenance activities as necessary
- Managing budgets, CAPEX, and accounts, creating and distributing closing financials, rent collections, and resident notices
- Overseeing the renovations of each unit within the community, collaborating with vendors and contractors
- Distributing marketing materials to attract new residents
- Organizational representation for court proceedings
- Maintaining an organized and updated resident filing system, responding to resident concerns, and facilitating strong dispute resolution skill development and training
- Proficient with Yardi, Knock, Snappt, and Real Page.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Assistant Property Manager
General Service Corporation (Pines of Ashton)
2016.08 - 2021.08
- Inspecting conditions of 780-unit property, coordinating maintenance activities as necessary
- Managing budgets, accounts, rent collections, and resident notices
- Creating, collaborating, and distributing marketing materials to attract new residents
- Organizational representation for court proceedings
- Maintained an organized and updated resident filing system
- Proficient in using MRI and AvidXchange at this organization.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Real Estate Sales Agent
Keyes Real Estate Company
2012.10 - 2017.04
- Rent, buy, or sell property for clients
- Perform additional duties such as researching and reviewing property listings in preparation for interviewing prospective clients
- Accompanied clients to property sites, discussed terms of sale and drew up and explained real estate contracts for prospective buyers and sellers.
- Enhanced property listings'' visibility by utilizing social media platforms, email campaigns, and traditional marketing methods.
- Compared, researched, and appraised properties.
- Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
- Collaborated with other real estate agents to maximize exposure for listed properties and reach prospective buyers efficiently.
Education
Ph.D. - Performance Improvement
Capella University
Minneapolis, MN10.2025
MBA - Business Administration
Florida Atlantic University
Boca Raton, FL08.2020
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ04.2010
Real Estate Brokers License -
Florida Department of Business & Professional Regulation
Orlando, FL08.2021
Skills
- Leadership
- Training
- Compliant resolution
- Service-based Selling
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
Certification
- Adobe Photoshop, 2024
- Adobe Illustrator, 2024
- Adobe InDesign, 2024
Area of experience
Business management, Operations, Compliant resolution, Service based selling, Data entry, Property management, Overseeing Renovations and CAPEX Projects, Real estate sales, Training, Customer Service, Recruiting, Onboarding, Microsoft Office suites, Property management software, Accounts payable, and receivables.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekPaid time offWork from home optionLanguages
English
Bilingual or Proficient (C2)
Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Interests
Reading
Meeting People
Traveling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Office Suites
MRI Property Management Software
Yardi
AvidXchange
Snappt
Real Page
Adobe
Excel
PowerPoint
Email management
Spreadsheets
Video Conferencing
Zoom & Microsoft Teams
Social Media Management
Instant Messaging
Data Entry
ADP
Gusto
Quickbooks
Timeline
Property Manager
The Solomon Group (Sunstone Apartment Community)
2022.11 - 2023.04
Property Manager
High 5 Residential Realty (Southpoint Crossing)
2021.08 - 2022.07
Assistant Property Manager
General Service Corporation (Pines of Ashton)
2016.08 - 2021.08
Real Estate Sales Agent
Keyes Real Estate Company
2012.10 - 2017.04
Ph.D. - Performance Improvement
Capella University
MBA - Business Administration
Florida Atlantic University
Bachelor of Science - Business Management
University of Phoenix
Real Estate Brokers License -
Florida Department of Business & Professional Regulation
- Adobe Photoshop, 2024
- Adobe Illustrator, 2024
- Adobe InDesign, 2024
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