Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrice Slater

Customer Service Representative
Palatka,FL

Summary

Seeking Customer Service Agent role with 12 years experience. Skilled in handling high volume calls, problem resolution, and medical authorizations. Proven track record in customer engagement and crisis management at Engaged CX and Signify Health.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Aucera
Ocala, Fl
04.2025 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Order Entry Representative

Colony Brands
Monroe, Iowa
10.2024 - Current
  • Ensured prompt delivery schedules by coordinating closely with logistics teams for shipment details and tracking updates.
  • Supported a positive work environment through active participation in team meetings and continuous improvement initiatives.
  • Assisted in training new employees on proper order entry procedures, contributing to overall team performance improvements.
  • Managed high-volume workload by prioritizing tasks according to deadlines while maintaining attention to detail.
  • Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.

Customer Service Agent

Engaged CX
Los Angeles, California
08.2023 - 06.2024
  • Provided exceptional customer support by addressing inquiries, resolving issues, and maintaining a high level of customer satisfaction for Engaged CX clientele.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Educated customers about billing, payment processing and support policies and procedures.

Utilization Rep/ Medical Authorizations

Appleone/ Elevance Health
Orlando, Florida
10.2022 - 05.2023
  • Processed service authorization requests to facilitate member access to healthcare services.
  • Maintained accurate member authorization records using Facets software.
  • Verified member eligibility and ensured authorization letters contained correct CPT codes for billing accuracy.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Customer Service Rep

Shiftsmart
Palatka, Florida
09.2019 - 04.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Information and Referral Specialist

Heart Of Florida United Way
Orlando, Florida
01.2017 - 08.2019
  • Delivered critical support to clients in crisis, ensuring effective resolution and maintaining composure under pressure.
  • Engaged with clients to provide high-quality customer service, fostering a supportive and responsive environment.
  • Collected essential data to address and fulfill clients' immediate needs, enhancing service efficiency and client satisfaction.

Customer Service Representative

TMC
Sanford, FL
01.2009 - 01.2017
  • Addressed and resolved customer billing inquiries, ensuring clarity and satisfaction with billing processes.
  • Delivered high-quality customer service, effectively responding to diverse inquiries and fostering positive client relations.
  • Maintained customer trust by upholding strict confidentiality standards in all interactions.

Education

Associate of Applied Science - Medical Billing and Coding

Southern Technical College
Orlando, FL
08.2014 - 06.2016

High School Diploma -

Seminole State College Adult High School
Sanford, FL
03.2006 - 06.2008

Skills

  • Policy Standards and Guidelines

  • Data Entry

  • Team Collaboration

  • Effective Negotiator

  • Payment Acceptance

  • Insurance Policies

  • Credit and Collections

  • Call Center Background

Timeline

Customer Service Representative

Aucera
04.2025 - Current

Order Entry Representative

Colony Brands
10.2024 - Current

Customer Service Agent

Engaged CX
08.2023 - 06.2024

Utilization Rep/ Medical Authorizations

Appleone/ Elevance Health
10.2022 - 05.2023

Customer Service Rep

Shiftsmart
09.2019 - 04.2022

Information and Referral Specialist

Heart Of Florida United Way
01.2017 - 08.2019

Associate of Applied Science - Medical Billing and Coding

Southern Technical College
08.2014 - 06.2016

Customer Service Representative

TMC
01.2009 - 01.2017

High School Diploma -

Seminole State College Adult High School
03.2006 - 06.2008
Patrice SlaterCustomer Service Representative
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