Access Advocate II at Piedmont Senior Care and Adult Medicine with a strong track record in administrative support and client trust-building. Demonstrated exceptional telephone etiquette and meticulous attention to detail, leading to enhanced client satisfaction. Improved customer service experiences through effective client representation and adaptability, focusing on meaningful outcomes.
Hi, I’m
PATRICE SMITH
Burlington,NC
Summary
Overview
4
years of professional experience
1
Certification
Work History
Piedmont Senior Care and Adult MedicineGreensboro, NC
Access Advocate II
10.2023 - Current
Job overview
- Explained policies and procedures to visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted customers, answered general questions and directed to appropriate locations.
- Responded to customer inquiries via phone, email, and in person.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Greeted customers warmly and made them feel welcome.
Griswold Senior CareBurlington, NC
Elderly Caregiver
05.2021 - 09.2023
Job overview
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Encouraged social interaction between clients and their families.
- Responded quickly in emergency situations in a calm manner.
- Laundered clothing and bedding to prevent infection.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Helped clients get in and out of beds and wheelchairs.
- Transported clients to doctor appointments or other necessary outings.
- Improved patient outlook and daily living through compassionate care.
- Educated families on available resources within the community that can assist them in caring for their loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Education
Monmmouth CollegeNew Jersey
Associate of Arts from Psychology
09-1972
University Overview
Skills
- Client representation
- Administrative support
- Document review
- Document filing
- Building trust and relationships
- Adaptability and flexibility
- Client relations
- Exceptional telephone etiquette
- Attention to detail
- Client representation and advisement
Certification
- Property and Casualty License
- Life License
- Real Estate Brokers License
Timeline
Access Advocate II
Piedmont Senior Care and Adult Medicine
10.2023 - Current
Elderly Caregiver
Griswold Senior Care
05.2021 - 09.2023
Monmmouth College
Associate of Arts from Psychology
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