Strategic leadership development and program management professional with over 20 years of experience in designing and executing talent and organizational development initiatives. Translates business priorities into effective strategies, aligns senior leaders around key outcomes, and delivers impactful cohort-based experiences. Engages stakeholders in complex environments and leverages data and insights for informed program design and measurable impact.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Cross Functional Specialist
Enbridge Gas Ohio
01.2025 - Current
Advised and supported enterprise initiatives by coordinating cross‑functional engagement among Operations, IT, Regulatory, Communications, and Business Application teams, ensuring alignment with Enbridge Gas Ohio business priorities.
Acted as a strategic liaison between business units and centralized corporate functions, translating business needs, risks, and dependencies into actionable plans.
Led stakeholder identification and engagement activities for initiatives impacting Gas Distribution operations, customer-facing processes, and regulated business functions.
Built and maintained trusted relationships with senior leaders and functional partners, enabling timely decision-making and issue resolution across complex, regulated initiatives.
Facilitated cross-enterprise working sessions to align Enbridge interests, balancing operational needs with compliance and governance considerations.
Partnered closely with Legal, Regulatory, Communications, and Leadership teams to ensure change initiatives were delivered in accordance with corporate policies, regulatory obligations, and ethical standards.
Developed clear, executive-ready communications to explain business impacts, risks, and recommended actions to diverse audiences with varying levels of technical or regulatory expertise.
Demonstrated agility in responding to shifting priorities by reassessing impacts and adjusting engagement approaches in rapidly evolving environments.
Supported high-visibility initiatives, reinforcing accountability, transparency, and trust across Enbridge business units.
DE&I Employee Resource Group Lead
Enbridge Gas Ohio
01.2021 - Current
Spearheaded implementation of AARG initiatives, boosting participation by 55% over two years.
Collaborated with senior executives to align DEI initiatives with organizational goals.
Designed and led comprehensive DEI workshops, improving employees' understanding of workplace inclusion.
Executive Director
I Prevail 365
11.2019 - Current
Developed and implemented strategic vision and goals, reducing poverty gap and equipping at-risk populations for career readiness.
Develop and execute fundraising strategies to secure financial support from donors, grants, and other funding sources.
Oversee the organization's budget, ensuring financial stability and responsible allocation of resources.
Built and maintained relationships with community leaders, organizations, and stakeholders, enhancing organizational reach and impact.
Collaborate with local businesses, educational institutions, and government agencies to create opportunities for program participants.
Ensure programs are effective, sustainable, and aligned with the organization's mission and goals.
Established metrics and evaluation processes to measure program effectiveness and impact, ensuring alignment with organizational mission.
Monitor and assess program outcomes, making adjustments as necessary to improve effectiveness and impact.
Sr. Staff Pastor & Strategic Advisor/Leadership Development
City of Joy Life Enrichment Center
Akron
03.2014 - Current
· Architected and launched a multi-cohort Emerging Leaders Program for 300+ high-potential participants, defining capability models, development pathways, and success metrics. Integrated DISC assessment insights to personalize development plans and strengthen leadership readiness. Increased engagement by 31% and achieved a 15% promotion rate, with 97% of participants reporting significant growth.
· Developed and implemented comprehensive leadership development program that fostered professional growth across all levels. Identified KPIs to establish clear growth benchmarks.
· Designed and implemented a multi-level leadership development program that strengthened organizational capability and accelerated growth across 51 leaders. Established clear KPIs and performance benchmarks to measure readiness, development progress, and overall program impact.
· Provided strategic leadership and guidance to fifty-one professionals, including six senior leaders, seventeen mid-level leaders, and twenty-eight entry-level leaders across multiple departments.
· Led organization-wide growth initiatives that elevated leadership capability and contributed to a 22% improvement in overall performance. Implemented structured leadership practices—including coaching, alignment sessions, and capability assessments—to build a culture of accountability, collaboration, and innovation. Enabled consistent progress toward individual and organizational development goals across all leadership levels.
· Facilitated leadership workshops and team-building exercises to promote continuous learning and enhance staff retention.
Evaluated performance and assessed needs to identify key areas for improvement.
Training Specialist – Instructional Designer
Enbridge Gas Ohio
03.2023 - 04.2025
Developed technical training instructional materials using Articulate Storyline, LMS, and Adobe to enhance learner engagement with interactive multimedia content.
Collaborated with subject matter experts to define learning objectives and customize instructional content for specific project needs.
Conducted quality assurance reviews to verify accuracy, completeness, and effectiveness of instructional materials.
Gas Project Leader
Enbridge Gas Ohio
01.2021 - 03.2023
Lead multiple mid-sized PIR projects from design to completion by working closely with internal, external stakeholders, design vendors, contractors, and operations to ensure each project remains in compliance, completed on time, and within budget.
Cultivated strategic partnerships with municipal entities and industry professionals to enhance project design workflows and streamline cycle times through process improvements.
Analyzed third-party PIR designs to identify and mitigate safety risks, ensuring adherence to organizational standard operating procedures.
Prepared bid documents, material lists, and SAP build outs while forecasting project budgets in EPPM and prioritizing work for effective project tracking.
Program Manager
Minority Behavioral Health
07.2020 - 03.2021
Partnered with community officials and organizations within Northeast Ohio to create a strategic plan of how to roll out $10 million relief efforts that included covid testing, covid vaccine drives, counseling services, and the dissemination of over 30,000 covid care packages to at risk populations in Summit County.
Engaged with stakeholders and executive leadership to assess needs and establish clear project objectives and standards.
Coordinated with cross-functional teams to define parameters and budgets, ensuring timely completion of initiatives in compliance with government guidelines.
Partnered with Clinical Psychologists to create culturally specific implementation plans that addressed community needs.
Owner/ CEO
PS Boutique
06.2016 - 02.2021
Achieved a substantial 267% increase in profit margins over a two-year period through strategic fiscal management and business development.
Expanded business operations to include a brick-and-mortar presence, significantly enhancing brand visibility and accessibility.
Created and implemented marketing strategies and brand awareness campaigns, boosting social media visibility and engagement.
Initiated partnerships and networking strategies with local entities, enhancing customer engagement and supporting financial objectives.
Developed HR policies and procedures aligned with legal standards and industry practices, facilitating team growth from one to eight employees.
Prevention Supervisor
Minority Behavioral Health
01.2017 - 07.2020
Supervised team of 6 Prevention Specialists and set job performance metrics and provided ongoing training and coaching to ensure the growth and development of each direct report.
Developed the workforce planning strategy that ensured all sites were properly staffed with skilled professionals.
Collaborated with external partners to implement inclusive recruitment and retention strategies, enhancing hiring and retention rates for underrepresented employees.
Developed & facilitated cultural competency training to local schools, community organizations, and businesses.
Facilitated completion of tasks and assignments while fostering cohesive communication within team and community partners.
Conducted yearly audits ensuring adherence to governmental grant guidelines for policies and procedures.
Operations General Manager
COJ’S LA Soul
04.2017 - 03.2020
Developed strategic business growth plans and budget forecasts, ensuring regulatory compliance while establishing HR policies and procedures.
Managed operational budget, allocating $1.5 million to maximize performance metrics and implementing policy enhancements that reduced overall company expenditures by 35%.
Directed talent acquisition and development, achieving 93% retention rate among direct reports through effective onboarding, continuous training, and performance management.
Business Process Analyst
Enbridge Gas Ohio
01.2013 - 01.2016
Collaborated with Senior Management to establish strategic training direction for third-party vendor Alorica supervisory team and over 200 representatives (brick & mortar and home based).
Generated weekly and monthly reports using Microsoft Office to identify risks and process inefficiencies, enabling implementation of performance improvements for third-party vendors.
Oversaw IT service desk operations and processed CCS ITRC request tickets for employee security clearance.
Customer Operations Procedure Specialist
Enbridge Gas Ohio
01.2008 - 01.2013
Conducted Quality Assurance for Customer Service Center agents by listening to calls and offering feedback to enhance Quality Score.
Evaluated departmental procedures and training materials for consistency, fostering cohesiveness across business units.
Identified training and development needs through weekly ad-hoc reporting to enhance employee skills.
Education
Master of Arts - Social Justice & Public View
Princeton
MBA - Organizational Management
Eastern University
Bachelor of Science - Business Management
Indiana Wesleyan University
Associate Arts - Integrative Studies (Business & Communication Concentration)
Liberty University
Skills
Change Management
Leadership
Strategic Planning
Cohort Program Management
Company Culture
Policies
Verbal & Written Communication
Talent Insights & Analytics
Organizational Skills
DISC Assessment Integration
Program Development
Performance Management
Conflict Resolution
Problem Solving
Public Relations
Workforce Development
Public-facing Communication
Facilitation
Reporting
Stakeholder Advocacy
Relationship Management
Inclusion & Culture Development
Project Management
Risk-aware Decision Support
Learning Experience Design
Certification
D&I in HR Management: Assessment, Inclusion, and Retention, 01/25
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
Senior Manager, Production & Cross-Functional Operations at Fulkoli Sweets Ltd.Senior Manager, Production & Cross-Functional Operations at Fulkoli Sweets Ltd.
Senior Manager - Cross Functional Teams at Fidelity International Limited, Sector 48Senior Manager - Cross Functional Teams at Fidelity International Limited, Sector 48