Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrice Spence

Edgewood,MD

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Dispatch Manager

Ace Logistics LLC
Baltimore, MD
10.2023 - Current
  • Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.
  • Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
  • Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
  • Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
  • Collaborated with IT department on system enhancements that would increase operational efficiency.
  • Oversaw the onboarding process for new drivers; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
  • Coordinated with other departments to ensure timely delivery of goods and services.
  • Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
  • Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.

Delivery Associate

Exclusive Elevations LLC
Essex, MD
01.2020 - 10.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Adhered to all safety policies and procedures while operating a commercial vehicle.
  • Ensured proper care in the handling of packages to avoid damage during transit.

Caregiver

Absolute Companion Care LLC
Monkton, MD
03.2021 - 05.2023
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.

Line/Prep Cook Trainer

Brookdale Senior Living
Towson, United States
06.2015 - 04.2020
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Reduced food cost by using seasonal ingredients, setting standards for portion size and minimizing waste.
  • Maintained food safety and sanitation standards.
  • Cooked 40 take-out orders per shift and securely packaged and labeled each order.
  • Trained and assisted new kitchen staff members.
  • Daily meal prep for about 90 Residents

Resident Assistant

Brookdale Senior Living
Towson, Maryland
07.2012 - 06.2015
  • Assisted residents with daily dental and mouth care, bath functions and hair care.
  • Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted residents in preparing for activity and social programs.
  • Responded to room transfers, incident reports and maintenance requests.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.

Clinical Assistant

Kennedy Krieger Institute
Baltimore, MD
04.2009 - 07.2012
  • Provide direct care and supervision of patients admitted to the Inpatient Neurobehavioral Unit
  • Implement written behavioral and educational protocols, and collect data on patient-specific target behaviors
  • Review and implement a variety of patient-specific and general NBU written behavioral and educational protocols
  • Accurately collect and clearly report data on specified patient behaviors; provide daily record of patient care activities
  • Provide physical care (washing/bathing, toileting, personal hygiene, dressing, feeding, etc.) appropriate to patient level of adaptive skills and needs

Line/Kitchen Prep Cook

Landon’s Restaurant
Fulton, Georgia
05.2007 - 02.2009
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.

Assistant Retail Supervisor

ESPNZone Restaurant
Baltimore, United States
03.2004 - 03.2007
  • Hired, trained and scheduled retail staff, prioritizing tasks for completion before anticipated deadlines.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Education

A.A.S - Culinary Arts

Stratford University
VA, Falls Church
06.2019

High School Diploma -

Harbor City High
Baltimore, MD
06.2004

Skills

  • Customer Relationships
  • Attention to Detail
  • Loading and Unloading
  • Problem Solving
  • Dependability and Honesty
  • Efficiency and Time Management
  • Team Building and Motivation
  • Recruitment and Training
  • Scheduling and Time-Tracking
  • Attentive to People
  • Relationship Building
  • Client Education
  • Fleet dispatching
  • Employee Performance Reviews
  • Strong leadership
  • Phone dispatch
  • Staff Training and Development

Timeline

Dispatch Manager

Ace Logistics LLC
10.2023 - Current

Caregiver

Absolute Companion Care LLC
03.2021 - 05.2023

Delivery Associate

Exclusive Elevations LLC
01.2020 - 10.2023

Line/Prep Cook Trainer

Brookdale Senior Living
06.2015 - 04.2020

Resident Assistant

Brookdale Senior Living
07.2012 - 06.2015

Clinical Assistant

Kennedy Krieger Institute
04.2009 - 07.2012

Line/Kitchen Prep Cook

Landon’s Restaurant
05.2007 - 02.2009

Assistant Retail Supervisor

ESPNZone Restaurant
03.2004 - 03.2007

A.A.S - Culinary Arts

Stratford University

High School Diploma -

Harbor City High

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Patrice Spence