PATRICE SPERA
Pineville
Summary
Dedicated and compassionate Hospice Volunteer Coordinator with extensive experience in volunteer management, marketing, and community relations. Skilled in recruiting, training, and leading volunteers to provide meaningful companionship and support to hospice patients and families. Builds and maintains strong partnerships with healthcare facilities to enhance quality of care and ensure program success. Recognized for creativity in outreach, excellence in communication, and the ability to inspire collaboration among interdisciplinary teams. Currently pursuing a degree in Nursing, bringing a deep understanding of patient-centered care and a passion for making a lasting difference in the live of others.
Overview
21
21
years of professional experience
Work History
Volunteer Coordinator
Allegiance Healthcare-Hospice
07.2023 - Current
- Coordinated volunteer recruitment and onboarding processes to enhance program participation.
- Developed training materials and workshops to improve volunteer skills and engagement.
- Managed scheduling and logistics for events, ensuring efficient resource allocation.
- Fostered relationships with community partners to expand outreach efforts and collaboration opportunities.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Participated in IDG meetings & assisted the IDG team in evaluating and assessing patients and/or family needs.
Event Coordinator
Self
04.2020 - Current
- Executed events with consistently high standards of organization, service quality and enthusiasm for client objectives.
- Ensured compliance with local regulations related to permits, licensing, insurance requirements, etc.
- Reported regularly on event preparation status and readiness.
- Coordinated event logistics, including venue selection, decorations, and over night room accommodations.
- Designed and prepared name tags and place cards in various formats.
- Secured sponsorships from local businesses or organizations to offset costs of events.
- Served as primary point of contact for clients, addressing concerns or inquiries in timely manner.
- Oversaw event set-up and tear-down, ensuring all elements were executed according to plan.
- Managed registration processes for attendees, including online registration systems and onsite check-in.
- Monitored event costs to accurately manage budget and expenses.
- Promoted events through targeted social media campaigns, brand ambassador partnerships and email newsletters.
- Assessed events overall success and submitted findings for future planning.
- Thrift Store Booth Holder, Brick Alley, Oct 2019 - Current, Pineville, La
- Collaborated with clients to develop design ideas for their projects.
- Sold products directly via shop, websites and craft fairs.
- Developed unique designs by marrying personal talents and technical expertise with current customer preferences.
- Produced precise, high-quality designs.
- Finished work with detail-oriented approach, carefully removing imperfections and creating professional looks.
Ophthalmologist/Surgical Scrub Technician
Wallace Eye Surgery
10.2004 - 07.2023
- Consulted with physicians regarding patient care plans before surgeries commenced.
- Scheduling patient for varies surgeries, filling out necessary paperwork, discussing insurance benefits and payments, and communicating days and times of surgeries and post op visits.
- Developed strong working relationships with surgeons, nurses, and anesthesiologists, while maintaining patient care.
- Prepared surgical suite with appropriate supplies, instruments, and equipment.
- Scrubbed in properly for all procedures and assisted staff with gown and gloves.
- Handed necessary instruments to surgeons during procedures in timely manner.
- Cleaned rooms following procedures and restocked supplies and materials.
- Assisted with training new Surgical Technicians on department policies, procedures, and best practices.
- Responded effectively to emergency situations requiring immediate attention or intervention within operating room.
- Protected patients with safety restraints, positioning devices and alarms.
- Transported patients to and from operating room, ensuring their comfort and safety.
- Participated in pre-and post-operative patient care activities such as wound dressing and specimen collection.
- Assisted with the front desk by receiving patients, scheduling appointments, and screening calls.
- Completed visual acuity tests, retinoscopy and refractometry with minimal oversight.
- Supported patient flow goals with skilled intakes and immediate documentation of patient information.
- Assisted ophthalmologists with detecting refractive errors and managing patients' ocular disorders and treatment.
- Administered diagnostic tests using specialized equipment to evaluate ocular health and function.
- Educated patients on proper eye care techniques, including hygiene and handling of contact lenses.
- Responded to patient inquiries and issues with prescribed medications, speaking with pharmacies, drug reps, and insurances.
- Updated patient records with new information as necessary, maintaining confidentiality and HIPAA compliance.
- Prepared documentation for medical provider's final review and signature.
- Documented procedures performed by physicians in electronic medical record.
- Reviewed existing medical records to identify any missing or incomplete documentation before appointments.
- Organized and tracked multiple records and requests to facilitate follow-up.
- Trained new employees on company policies, tech to patient interaction, complete and full work up, and ERM systems.
- Fielded questions from co-workers, patients and drug reps in person, by phone and email.
- Placed orders, monitored usage and coordinated stocking to control exam lane supplies.
Education
Associate of Science - Nursing
Northwestern State University of Louisiana
Natchitoches, LA12-2026
High School Diploma -
Hope Baptist School
Alexandria, La05-2000
Skills
- Volunteer coordination and recruitment
- Community engagement
- Relationship building
- Patient Care
- Phone etiquette
- Electronic Health Records
- Attention to Detail
- Organizational Skills
- Problem Solving
- Time Management
- Social Media Management
LANGUAGE
English
Fluent
Timeline
Volunteer Coordinator
Allegiance Healthcare-Hospice
07.2023 - Current
Event Coordinator
Self
04.2020 - Current
Ophthalmologist/Surgical Scrub Technician
Wallace Eye Surgery
10.2004 - 07.2023
Associate of Science - Nursing
Northwestern State University of Louisiana
High School Diploma -
Hope Baptist School