Patrice Sprayberry

Customer service skills,

Oversaw hiring and firing of current employees

Overseeing inventory

Employee training

Up to date on current developments

Positive customer morale

Positive demeanor

Set work boundaries for employees

Customer service

Hiring and firing of new employees

Daily deposits

Work schedules

Positive demeanor

Inventory

Clean appearance

Training potential employees

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
• Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
• Enhanced team productivity by providing effective training programs and performance management systems.
• Managed cross-functional teams for successful project completion and timely delivery.
• Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Improved team morale with regular feedback sessions and recognition of outstanding performance.
• Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
• Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
• Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
• Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
• Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reported issues to higher management with great detail.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Supervised creation of exciting merchandise displays to catch attention of store customers.