Patrice Stewart
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Sam's Club Pharmacy
05.2015 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Tobacco Associate
Sam's
07.2013 - 05.2015
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Worked closely with other associates to create a cohesive team atmosphere focused on achieving store goals together.
- Delivered comprehensive training to new associates on store procedures, product offerings, and customer service techniques.
- Assisted in inventory management tasks such as ordering products, receiving shipments, and monitoring stock levels.
Sales Associate
Sam's Club
07.2012 - 07.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Computer Programming
Coastal Carolina Community College
Jacksonville, NC06.2022
High School Diploma -
White Oak High School
Jacksonville, NC05.1998
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Filling Prescriptions
- Manual and automated medication dispensing
- Prescription Interpretation
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance Verification
- Pharmacy Law Compliance
- Drug Classification Knowledge
- HIPAA
- Sterile technique
- Prescription Verification
- Answering customer questions
- Supply Restocking
- Drug safety
- Healthcare regulations
- Processing payments
- Stocking shelves
- Receiving incoming supplies
- Prescription Filling
- Medication labels
- Medicare and Medicaid process
- Order Verification
- OTC Recommendations
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Sam's Club Pharmacy
05.2015 - Current
Tobacco Associate
Sam's
07.2013 - 05.2015
Sales Associate
Sam's Club
07.2012 - 07.2013
No Degree - Computer Programming
Coastal Carolina Community College
High School Diploma -
White Oak High School
Similar Profiles
Adam RomneyAdam Romney
Staff Pharmacist at Sam's Club PharmacyStaff Pharmacist at Sam's Club Pharmacy
Taylor ChesterTaylor Chester
Pre- Graduate Pharmacy Intern at Sam's Club PharmacyPre- Graduate Pharmacy Intern at Sam's Club Pharmacy
Mary Margaret StewartMary Margaret Stewart
Certified Pharmacy Technician at Sam's Club PharmacyCertified Pharmacy Technician at Sam's Club Pharmacy
Ariana KellerAriana Keller
Certified Pharmacy Technician at Sam's Club PharmacyCertified Pharmacy Technician at Sam's Club Pharmacy
VANESSA L. HATCHERVANESSA L. HATCHER
Certified Pharmacy Technician CPhT, Registered Pharmacy Technician RPhT, Tech Support Specialist, Coordinator/ Chemo Admin / Buyer at Specialty Pharmacy, NorthBay HealthCare Cancer Center Oncology/ Specialty PharmacyCertified Pharmacy Technician CPhT, Registered Pharmacy Technician RPhT, Tech Support Specialist, Coordinator/ Chemo Admin / Buyer at Specialty Pharmacy, NorthBay HealthCare Cancer Center Oncology/ Specialty Pharmacy