Patrice Townsend
Sacramento,CA
Summary
Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.
Overview
8
8
years of professional experience
Work History
Program Coordinator
Psynergy Programs
07.2025 - Current
- Coordinate and oversee daily therapeutic programming for residents with mental health disorders, ensuring activities align with individualized treatment plans.
- Monitor resident behavior, safety, and participation in treatment, reporting changes or concerns to the clinical team.
- Assisted with orienting new staff to intake procedures, documentation standards, and departmental workflows as needed.
Mental Health Worker
National Psychiatric Care and Rehabilitation Services
06.2023 - 11.2024
- Conducted intake for new residents, reviewing facility policies, procedures, and expectations to ensure understanding and compliance
- Facilitated therapeutic group sessions to enhance patient engagement and emotional well-being.
- Served as a primary point of contact, managing high-volume client and staff communications in a fast-paced residential setting.
- Coordinated medication pickups from Kaiser Permanente and ensured timely delivery in accordance with facility protocols.
- Supported resident check-ins, scheduling, and daily program coordination to maintain smooth operations.
Customer Service Representative
Vision Service Plan
05.2018 - 06.2022
- Managed over 100 inbound calls per day regarding insurance coverage, billing and benefits.
- Provided detailed information to patients resolved complex inquiries, and ensured satisfaction.
- Maintained accurate records by updating account information.
- Collaborated with cross-functional departments to resolve customer concerns and coordinate services.
Education
Bachelor of Science - Nursing
Nightingale College
Ogden, UT09-2028
Certificate - Psychiatric Technician
Yuba College
Yuba City, CA05-2023
High School Diploma -
Laguna Creek High School
Elk Grove05-2012
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Medical terminology
- Data entry
- Strong attention to detail
- EMR / EHR
- Time management
- Proficient in prioritizing tasks
- Microsoft Word, Excel, Outlook
- Conflict de-escalation
- Discharge planning
Timeline
Program Coordinator
Psynergy Programs
07.2025 - Current
Mental Health Worker
National Psychiatric Care and Rehabilitation Services
06.2023 - 11.2024
Customer Service Representative
Vision Service Plan
05.2018 - 06.2022
Bachelor of Science - Nursing
Nightingale College
Certificate - Psychiatric Technician
Yuba College
High School Diploma -
Laguna Creek High School