Patrice Vasquez
The Bronx,NY
Summary
Focused and versatile professional with undeniable talents in customer service. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
15
15
years of professional experience
Work History
Barista Trainer
Starbucks
08.2018 - 03.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
Head Cashier
Aerosoles
11.2017 - 12.2017
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
Office Manager
Placed, Inc.
09.2016 - 06.2017
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Cash Office Associate
Saks Fifth Avenue
12.2014 - 08.2015
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
Barista Trainer
Starbucks
05.2005 - 12.2014
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Promoted additional items with beverages, increasing store sales.
Education
Bachelor of Arts - Psychology
Lehman College of The City University of New York
The Bronx, NY05.2021
Associate of Arts - Liberal Arts
Borough of Manhattan Community College of The City University of New York
New York, NY08.2013
Skills
- Specialty Beverages Knowledge
- Video Conferencing
- Individualized Instruction
- Administration and Operations
- Event Coordination
- Presentation Design
- Customer Relations
- Project Management
- Administrative Support
Timeline
Barista Trainer
Starbucks
08.2018 - 03.2020
Head Cashier
Aerosoles
11.2017 - 12.2017
Office Manager
Placed, Inc.
09.2016 - 06.2017
Cash Office Associate
Saks Fifth Avenue
12.2014 - 08.2015
Barista Trainer
Starbucks
05.2005 - 12.2014
Bachelor of Arts - Psychology
Lehman College of The City University of New York
Associate of Arts - Liberal Arts
Borough of Manhattan Community College of The City University of New York
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