PATRICE WADE
Atlanta,GA
Summary
Accomplished leader bringing 10+ years of experience in team leadership, project execution, and operational excellence. Skilled in driving process improvements, managing cross-functional initiatives, and aligning teams around clear objectives. Known for a collaborative, people-focused approach that builds accountability, engagement, and sustainable results.
Overview
12
12
years of professional experience
Work History
PRINCIPLE PROJECT PROGRAM MANAGER
AT&T
11.2021 - Current
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project roadmaps aligning with organizational goals and stakeholder expectations.
- Implemented risk management strategies to identify, assess, and mitigate project risks effectively.
- Streamlined communication processes among stakeholders using collaboration tools for enhanced transparency.
- Collaborated with technical teams to integrate innovative solutions into project workflows.
- Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.
AREA RETAIL SALES MANAGER
AT&T
06.2021 - 11.2021
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Led sales team to achieve quarterly revenue targets through strategic planning and performance analysis.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Developed training programs to enhance product knowledge and customer service skills among staff.
- Mentored and coached sales teams, fostering a culture of excellence and accountability.
- Evaluated employee performance regularly, offering constructive feedback to foster professional development within the team members.
RETAIL SALES MANAGER
AT&T Mobility
08.2017 - 05.2021
- Led sales team to achieve monthly targets through effective coaching and performance management.
- Developed and implemented strategies to enhance customer engagement and satisfaction levels.
- Analyzed sales data to identify trends, driving inventory management decisions and product placements.
- Enhanced store operations by streamlining processes, reducing wait times, and improving overall efficiency.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
RETAIL SALES CONSULTANT
AT&T Mobility
10.2013 - 08.2017
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Educated customers on product features and benefits, enhancing their purchasing decisions.
- Managed inventory levels, ensuring optimal stock availability to meet sales demands.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Education
Bachelor of Science - Health and Wellness
Austin Peay State University
Skills
- Cross-functional collaboration
- Operational efficiency
- Customer service excellence
- Team leadership
- Risk management
- Stakeholder engagement
- Customer retention strategies
- Training program development
Timeline
PRINCIPLE PROJECT PROGRAM MANAGER
AT&T
11.2021 - Current
AREA RETAIL SALES MANAGER
AT&T
06.2021 - 11.2021
RETAIL SALES MANAGER
AT&T Mobility
08.2017 - 05.2021
RETAIL SALES CONSULTANT
AT&T Mobility
10.2013 - 08.2017
Bachelor of Science - Health and Wellness
Austin Peay State University