Patrice Walker
Atlanta,GA
Summary
Professional with experience in guest services, prepared for customer-facing role. Strong focus on team collaboration and achieving results. Skilled in communication, problem-solving, and maintaining positive atmosphere. Reliable and adaptable to changing needs.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Front of House Team Member
Chick Fill A
Atlanta, GA
09.2025 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely order delivery and communication of special requests.
- Assisted in inventory management by restocking supplies, contributing to operational efficiency.
- Resolved customer inquiries and concerns promptly, demonstrating strong problem-solving skills.
- Implemented best practices for food safety and hygiene, supporting compliance with health regulations.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
Front House Internship
180 Market Culinary Internship
Atlanta, GA
05.2025 - 06.2025
- I set up and keep the dining area clean, wipe tables, and make sure everything looks nice
- I check and refill the drink station with coffee, tea, and water
- I help pack to-go orders and make sure everything is right before it goes out
- I answer customer questions and help fix small problems in a nice and respectful way
- I use the register to take payments (if needed)
- I talk with the kitchen team to pass along orders or things customers ask for
- I keep an eye on what we’re running low on and let the manager know
Customer Service Associate
RaceTrac Petroleum, Inc.
Atlanta, GA
12.2019 - 12.2020
- Managed customer interactions by resolving concerns and grievances with a professional and respectful approach.
- Provided operational support during shifts, including performing store management tasks and organizing inventory.
- Recommended complementary products to enhance the guest experience, fostering positive relationships with customers and team members.
Crew Member
McDonald's
Jonesboro, GA
07.2019 - 12.2019
- Provided outstanding customer service by effectively greeting and assisting guests, ensuring a positive dining experience.
- Managed cash transactions with accuracy and efficiency, contributing to smooth and reliable operations.
- Prepared food items in adherence to established guidelines, maintaining high standards of cleanliness and food safety.
Education
High school diploma - General Education
Frank McClain Success Academy
College Park, GA05-2018
Skills
Restaurant Experience
Serving
Kitchen Experience
Cash Register
Customer Service
Food Service
Goal Setting: I set clear goals and make plans to reach them
Personal Branding: I create a personal brand that shows my strengths
Resume Writing: I write resumes that highlight my skills
Interview Preparation: I prepare well for interviews to present myself confidently
Professional Portfolio Development: I build portfolios that showcase my work and achievements
Attention to Detail
Time Management
Communication Skills
Health and Safety Compliance
Inventory Management
Problem Solving
Training and Development
Team Leadership
Budgeting
Order taking
Greeting guests
Money handling
Guest relations
Promoting specials
Stock management
Allergy awareness
Personal hygiene
Safe food handling
Service prioritization
Sanitation guidelines
Health code compliance
Food preparation
Certification
- ServSafe, Restaurant Management 2025
- EmployED Workshop Series, NPursuit 2025
Timeline
Front of House Team Member
Chick Fill A
09.2025 - Current
Front House Internship
180 Market Culinary Internship
05.2025 - 06.2025
Customer Service Associate
RaceTrac Petroleum, Inc.
12.2019 - 12.2020
Crew Member
McDonald's
07.2019 - 12.2019
High school diploma - General Education
Frank McClain Success Academy