Patrice Wilford
Mount Juliet,USA
Summary
Led teams with enthusiasm and implemented positive management strategies to drive success in multifaceted environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Manager
Willow Bridge-Madison
12.2024 - Current
- Assisted in marketing efforts to engage prospective tenants. Supported leasing activities by organizing property tours. Helped maintain precise records of tenant applications.
- Formulated and executed targeted marketing strategies to enhance tenant acquisition for 205-unit high-rise community.
- Assisted residents with communication needs. Responded to concerns promptly. Aided in community engagement activities.
- Assisted with daily maintenance tasks to promote operational efficiency. Aided in equipment inspections to detect potential issues. Supported team members in carrying out routine operational procedures.
- Assisted in resolving maintenance issues to uphold property standards. Supported monthly and quarterly preventive maintenance schedules for high-rise buildings.
- Directed comprehensive financial management processes to uphold fiscal responsibility.
- Directed budget management, expense tracking, and rent collection processes to ensure financial stability.
- Assisted teams in grasping compliance requirements and regulations. Supported implementation of regulatory policies and procedures. Helped maintain accurate records of compliance activities.
- Oversaw monitoring of local housing laws and ensured property compliance with all regulations.
- Spearheaded community engagement initiatives to enhance collaboration and inclusivity.
- Orchestrated event organization and activity planning to cultivate a vibrant community atmosphere.
- Implemented management strategies to optimize operational efficiency.
- Directed a team of five staff members, a building cleaner, and a courtesy officer throughout property renovation phase.
- Directed management strategies to enhance operational efficiency.
Community Manager
MidTN Volunteer Properties-Nashville
01.2024 - 12.2024
- Executed property management strategies for 125-unit conventional property, enhancing overall occupancy and community engagement.
- Administered vendor management and organized bi-weekly meetings with owners to enhance communication and operational efficiency.
- Coordinated general administration and management activities, prioritizing efficiency and effectiveness in property operations.
- Facilitated seamless communication through telephone inquiries, enhancing appointment scheduling for unit viewings. Streamlined move-in processes by efficiently setting up leases and executing renewals. Optimized move-out operations, ensuring all related duties were completed effectively.
- Achieved timely processing of rent payments and accurate bank deposits, contributing to overall financial health. Drove successful turnover completion while maintaining strict adherence to budgetary guidelines.
- Streamlined purchase order preparation and enhanced efficiency in coding and processing vendor invoices for payment. Delivered comprehensive weekly and monthly reports to facilitate informed decision-making.
Account Manager
Progress Residential-Nashville
09.2022 - 09.2024
- Supervised maintenance and leasing processes for a portfolio of over 3500 single-family homes, focusing on quality service delivery.
- Executed collection strategies to effectively reduce overdue accounts and enhance revenue management.
- Coordinated court appearances for eviction cases, ensuring thorough preparation and adherence to legal protocols.
- Analyzed customer feedback and implemented solutions to address complaints and improve overall service experience.
- Reviewed and assessed accounting reports and P&L statements to identify discrepancies and enhance reporting accuracy.
- Evaluated and authorized resident work order charges and renovation scopes, ensuring compliance with project standards.
- Completed requirements for Tennessee real estate license, enabling professional engagement in the real estate market.
- Managed Yardi functions, focusing on optimizing system performance and data accuracy.
- Achieved improved data management through effective use of Salesforce Field Pro. Enhanced rental operations via Rent Café, resulting in increased process efficiency. Fostered collaboration among teams to elevate service quality and client satisfaction.
- Conducted detailed deposit accounting and billing processes, ensuring compliance with financial standards.
- Achieved timely completion of case tasks and PPA projects through effective team collaboration. Drove project success by implementing streamlined processes. Delivered high-quality outcomes by fostering a supportive team environment.
Lease Coordinator
Progress Residential-Nashville
09.2021 - 05.2022
- Managed inbound customer phone inquiries, delivering quality responses and support. Oversaw resolution of customer complaints to improve service experience. Cultivated positive customer relationships through effective communication.
- Managed distribution of calls, emails, and tickets to ensure timely support and resolution.
- Facilitated applicant communication during entire application process, managing email correspondence and inbound/outbound phone calls.
- Promoted company values to prospective applicants and real estate professionals, prioritizing exceptional customer service.
- Provided comprehensive guidance on residential lease applications and agreements to facilitate a smooth onboarding experience for new residents.
- Upheld confidentiality standards and adhered to regulatory requirements to promote ethical practices.
National Project Coordinator
Progress Residential-Nashville
02.2021 - 09.2021
- Oversaw scheduling and tracking of initial renovations for multiple project managers.
- Oversaw information flow between acquisitions, renovations, service, HOA utilities, and property management departments.
- Oversaw monitoring and tracking of project volume and load balances between internal field teams and vendors.
- Streamlined construction cycle times and facilitated seamless transitions of rent-ready units to leasing and property management teams.
- Assisted in reporting and analyzing development tasks. Supported prioritization of case management activities. Managed time effectively to meet deadlines. Handled invoicing processes efficiently.
Resident Relation Specialist/Property Administrator
Progress Residential-Nashville
05.2018 - 02.2021
- Facilitated accurate and timely preparation of all move-in documents to ensure smooth transitions.
- Performed thorough pre-walks and quality checks on general contractors to maintain project integrity and quality assurance.
- Oversaw documentation and photo management for home maintenance initiatives. Coordinated de-winterization processes to optimize property readiness. Managed rekeying operations to improve safety protocols.
- Oversaw move-in and move-out operations to enhance resident satisfaction and streamline property management. Coordinated with maintenance and cleaning teams to prepare units for new tenants. Managed documentation and compliance related to tenant transitions.
- Managed deposit accounting functions to maintain compliance with regulatory standards.
- Implemented rigorous inspection processes to sustain defect rate under 1%.
- Directed comprehensive upkeep and operational management of all homes in territory to ensure optimal living conditions.
- Oversaw cash management operations to ensure financial accuracy and integrity for assigned homes.
- Delivered outstanding customer service by effectively managing resident interactions through formal written communication and face-to-face engagement.
- Supported reporting processes by developing and disseminating weekly, monthly, quarterly, and annual documentation.
- Executed asset recovery processes promptly to mitigate financial losses from non-payment.
Community Property Manager
Brookside Properties-Nashville
07.2015 - 04.2018
- Oversaw on-site operations for a 130-unit conventional property.
- Managed daily operations of one-site/real page, overseeing payment processing and purchasing activities.
- Achieved seamless employee transitions by effectively managing hiring, training, and termination processes.
- Oversaw payroll audit invoice management and ensured timely payment preparation.
- Oversaw office compliance with federal employment and landlord/tenant laws.
- Conducted comprehensive quarterly inspections of all apartments to ensure compliance with safety standards.
- Oversaw comprehensive social media marketing strategies and initiatives.
- Coordinated scheduling of maintenance work orders and vendor services for unit readiness.
- Managed rent collection processes, ensuring property maintained under 0.1% delinquency rate.
- Achieved and sustained 100% occupancy rate through strategic marketing and tenant engagement initiatives.
- Facilitated apartment leasing by processing applications and executing lease agreements and associated documentation.
- Spearheaded organization of resident retention program initiatives.
- Facilitated timely execution of lease renewals to ensure operational continuity.
- Established budget standards and ensured adherence to financial guidelines.
- Executed comprehensive completion of all mandated company reports.
- Oversaw office maintenance and operations, ensuring professional standards were upheld.
- Completed mandatory training courses to enhance professional skills.
Community Assistant Manager
Brookside Properties-Hermitage
05.2012 - 07.2015
- Conventional property 145 unit, 41 units with Art Institute of Tennessee Housing.
- Assist the manager with the general administration of the property and performing related management functions
- Handle all telephone inquiries, appointments, showing and renting units, processing the move-ins, setting up leases, executing renewals and handling move-outs.
- Post rent payments and prepare bank deposits as well as follow up on collections, oversee the completion of successful turnover which ensures resident satisfaction and budget standers.
- Other duties include: preparing purchase orders, coding and processing vendor invoices for payment, posting notices, weekly reports with zero delinquency goals met.
- Help maintain an efficient operation of the property with the ability to fill in at a moment's notice, even during understaffed periods.
Assistant Property Manager
T & R Properties-Hendersonville
02.2009 - 05.2012
- Tax Credit Property 178 units
- Yearly Recertification, renewals and file updates
- Leasing closing ratio: 75% or more if qualified traffic
- Monthly Delinquency was always less than 3%
- AMSI, Budgets, Rent collections, daily deposits, evictions & writs
- Responsible for Monthly, Weekly and Daily Reports.
Education
Associate of Science - Business Administration And Management
J.W. Sexton High School
Lansing, MISkills
- Accounts Receivable
- Marketing
- Profit & Loss
- Fair Housing Regulations
- Social media management
- Account Management
- Communication skills
- Financial Report Writing
- Project Coordination
- Time Management
- Property management
- Onesite
- Yardi
- Accounts Payable
Certification
- Driver's License
- Enrolled Agent
Timeline
Business Manager
Willow Bridge-Madison
12.2024 - Current
Community Manager
MidTN Volunteer Properties-Nashville
01.2024 - 12.2024
Account Manager
Progress Residential-Nashville
09.2022 - 09.2024
Lease Coordinator
Progress Residential-Nashville
09.2021 - 05.2022
National Project Coordinator
Progress Residential-Nashville
02.2021 - 09.2021
Resident Relation Specialist/Property Administrator
Progress Residential-Nashville
05.2018 - 02.2021
Community Property Manager
Brookside Properties-Nashville
07.2015 - 04.2018
Community Assistant Manager
Brookside Properties-Hermitage
05.2012 - 07.2015
Assistant Property Manager
T & R Properties-Hendersonville
02.2009 - 05.2012
Associate of Science - Business Administration And Management
J.W. Sexton High School