PATRICE WILLIAMS
Fort Worth
Summary
Results-driven professional with extensive expertise in Client Relationship Management and strategic account planning. Skilled in Negotiation and Conflict Resolution, fostering strong client partnerships and ensuring seamless Contract Renewals. Proficient in leveraging Analytical Insights to enhance Client Retention and drive Business Development, committed to delivering exceptional outcomes.
Overview
10
10
years of professional experience
Work History
REMOTE ACCOUNT MANAGER
Maersk
01.2019 - Current
- Improved operational efficiency by enhancing service delivery processes for key accounts.
- Facilitated seamless project execution through clear communication between clients and teams.
- Developed strategic account plans, aligning client needs with operational capabilities effectively.
- Managed client accounts, ensuring compliance with service level agreements consistently.
- Identified new business opportunities, driving revenue growth within existing accounts.
CUSTOMER SERVICE REPRESENTATIVE – Logistics/Warehouse
Nickey Warehouse
01.2018 - 01.2019
- Documented shipment data, ensuring accuracy in weights and charges.
- Resolved customer inquiries promptly, achieving high satisfaction levels consistently.
- Managed conflicts effectively, maintaining professionalism in high-stress situations.
- Facilitated quarterly meetings to review performance and set improvement goals.
- Enhanced customer retention through active listening and building strong rapport.
- Processed orders and returns accurately, ensuring timely documentation.
CLIENT SERVICES ROUTER / ENGINEER
AbacusNext
01.2016 - 01.2018
- Enhanced IT support efficiency through ticketing, email, and phone channels.
- Resolved connectivity and cloud issues through effective troubleshooting methods.
- Optimized network performance by configuring and maintaining routing protocols.
- Proactively monitored network traffic, swiftly addressing connectivity issues as they arose.
- Streamlined maintenance processes, significantly reducing downtime during scheduled maintenance windows.
- Facilitated migration from legacy systems to new platforms with detailed transition plans.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Education
B.S. - Project Management
Capella University
12.2025
A.S. - Criminal Justice
ITT Technical Institute
San Diego, CA01.2012
Skills
- Logistics coordination
- Efficient logistics documentation
- Client problem-solving expertise
- Inventory management
- Risk assessment
- Warehouse management
- Task prioritization and scheduling
- Issue resolution
- Data integrity and documentation
- Interdepartmental communication
- Client relations
- Teamwork and collaboration
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Increased company savings by 70% through corporate consensus-building and cross-functional geographical team coordination and development.
- Promoted to Sr. Account Manager after 3 years with the company.
Timeline
REMOTE ACCOUNT MANAGER
Maersk
01.2019 - Current
CUSTOMER SERVICE REPRESENTATIVE – Logistics/Warehouse
Nickey Warehouse
01.2018 - 01.2019
CLIENT SERVICES ROUTER / ENGINEER
AbacusNext
01.2016 - 01.2018
A.S. - Criminal Justice
ITT Technical Institute
B.S. - Project Management
Capella University
ADDITIONAL INFORMATION
- Navy Veteran
- Strong IT & Troubleshooting Skills
- Excellent Problem-Solving