Patrice M. Wilson

Management responsibilities included: terminations, coaching, training, recognition, discipline, addressing employee concerns and staff productivity. Analyzed operational performance through direct observation and interpretation of reports, in a fast-paced environment.

• Managed and coached team of 20+ Package Handlers
• Directed initiatives to improve work environment, company culture or overall business strategy to increase employee retention rates
• Trained team members to maintain high productivity, performance metrics, and workplace safety standards
• Supervised operations staff and kept employees compliant with employment laws and company policies and procedures
• Developed systems and procedures to improve operational quality and team efficiency
• Mitigated business risks by working closely with staff members

Responsible for performing administrative and clerical functions. Focused on strong customer service, product knowledge, logistics and teamwork to resolve quality assurance issues.

• Answered over 50 customer service calls, emails and in-person inquiries to respond to client requests and questions each day
• Assisted quality assurance team to resolve delivery issues
• Utilized data entry skills to update various databases
• Worked w/ numerous contractors to ensure efficient delivery service
• Monitored daily operations to maintain compliance with organizational policies, regulations and laws

Provided customized solutions to increase sales. Focused on strong customer service, product knowledge, merchandising, logistics and teamwork to drive in-store purchases. Handled almost 3 million dollars in cash and credit transactions.

• Optimized presentation of products and services to better highlight their features and benefits
• Maximized visual presentations a to attract and motivate client purchases
• Advanced strategic plans and sales objectives set forth by management
• Managed inventory, online purchase orders and deliveries
• Engaged with customers, highlighted promotions, responded to customer inquiries
• Completed in-store purchases and guided customers through the buying process