Patrice Wilson
Brooklyn,USA
Summary
Experienced Human Resources Generalist with 5+ years of expertise in employee relations, talent acquisition, benefits administration, payroll, and compliance. Proven success in streamlining HR operations, enhancing onboarding procedures, and cultivating strong employee connections. Proficient in managing HRIS systems, leading engagement initiatives, policy implementation, and supporting remote teams. Dedicated to aligning HR strategies with company goals and promoting diversity and inclusivity in the workplace.
Overview
19
19
years of professional experience
Work History
Human Resources Generalist
Primus Business Management
06.2024 - Current
- Maintain and audit HRIS database to ensure accuracy for 100+ employee records.
- Provide HR support to management and employees on payroll, FMLA, benefits, and performance issues.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Created and delivered HR training sessions to staff, managers and executives.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Developed performance review programs to support employee growth and development, resulting in higher levels of job satisfaction.
- Act as liaison for employee concerns to foster communication and trust.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Senior Human Resources Coordinator
Primus Business Management
01.2023 - 06.2024
- Administered health and welfare benefits; processed enrollments, changes, and terminations.
- Verified I-9 documentation and maintained compliant personnel records.
- Developed succession plans for key roles to ensure business continuity.
- Facilitated open communication to support a positive workplace culture.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Human Resources Assistant
Primus Business Management
09.2021 - 01.2023
- Conducted new hire orientations and maintained HR databases.
- Oversaw onboarding and offboarding logistics for remote staff.
- Processed payroll and supported HR inquiries.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
HR Retention Specialist
Link Home Care
02.2019 - 03.2020
- Tracked and maintained compliance for 300+ employees’ medical records.
- Administered benefits enrollment and conducted employee evaluations.
- Led employee relations and disciplinary processes.
- Handled escalated employee complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced employee satisfaction levels with proactive communication and timely resolution of issues.
- Increased employee retention rates by developing and implementing effective recognition initiatives.
Payroll Manager
Link Home Care (formerly Cocoon Home Care)
08.2018 - 01.2019
- Managed payroll for 300+ staff on a weekly schedule.
- Oversaw time tracking systems and updated payroll documentation.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
Payroll Assistant
Cocoon Home Care
03.2018 - 07.2018
- Supported employee payroll inquiries and performed reconciliations.
- Maintained payroll information by calculating, collecting, and entering data.
- Audited and processed weekly payroll reports.
- Verified timekeeping records and handled any discrepancies with employees.
Administrative Assistant
Cypress Hills Child Care Center
01.2015 - 03.2018
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Prepared reports for Department of Education compliance.
- Managed AR/AP functions and supported payroll operations.
Administrative Assistant
Cunningham Lindsey International
03.2006 - 01.2014
- Drafted correspondence, managed claims journals, and coordinated with insurance underwriters.
- Performed financial reconciliations and general administrative tasks.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Education
Bachelor of Arts - Human Relations
School of Professional Studies, CUNY
06.2024
Skills
- HRIS management
- Employee Relations & Conflict Resolution
- Talent Acquisition & Onboarding
- FMLA and ADA compliance management
- Leave management expertise
- Performance Management Support
- Training & Development Coordination
- HR policy design and implementation
- Proficient in HRIS software management
- Payroll Systems (eg, ADP)
- Experienced with Microsoft Office applications
- Proficient in Gusto
- Virtual HR administration software
Timeline
Human Resources Generalist
Primus Business Management
06.2024 - Current
Senior Human Resources Coordinator
Primus Business Management
01.2023 - 06.2024
Human Resources Assistant
Primus Business Management
09.2021 - 01.2023
HR Retention Specialist
Link Home Care
02.2019 - 03.2020
Payroll Manager
Link Home Care (formerly Cocoon Home Care)
08.2018 - 01.2019
Payroll Assistant
Cocoon Home Care
03.2018 - 07.2018
Administrative Assistant
Cypress Hills Child Care Center
01.2015 - 03.2018
Administrative Assistant
Cunningham Lindsey International
03.2006 - 01.2014
Bachelor of Arts - Human Relations
School of Professional Studies, CUNY
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