Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I have worked both in the retail and customer service fields in over 6 years. I started out in entry level work, gaining exceptional, yet necessary skills to reach next level in both fields. Both Retail and Customer Service are where I shine and excell most.
Hi, I’m
Patrice Woods
Saint Louis,Missouri
Summary
Overview
10
years of professional experience
Work History
Concentrix
Customer Service Representative
11.2023 - 01.2024
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Rent One
Client Retention Specialist
11.2022 - 09.2023
Job overview
- Generated detailed case studies showcasing successful client engagements as part of an ongoing effort to highlight the value of our services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored industry trends and competitor activities closely so as to anticipate potential threats to existing client relationships while identifying opportunities for growth within current accounts.
- Engaged with customers to determine needs and present appropriate resolutions.
Internal Revenue Service, IRS
Customer Service Representative
11.2021 - 04.2022
Job overview
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Rainbow Shops
Sales Associate/Assitant Manager
08.2017 - 03.2021
Job overview
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Solved customer challenges by offering relevant products and services.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Family Dollar
Cashier/Assistant Manger
10.2013 - 08.2017
Job overview
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Collaborated with store manager to develop promotional strategies that boosted sales revenue.
- Assisted in the implementation of a new point-of-sale system, contributing to a smoother and more efficient checkout process.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Participated in ongoing training sessions to stay updated on company policies, procedures, and industry best practices.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
- Interacted well with customers to build connections and nurture relationships.
Education
Stevens Institute of Business & ArtsSt Louis, MO
Associate of Applied Science from Merchandising And Retail Management
10.2008
University Overview
Skills
- Product and service knowledge
- Customer RMA management
- Sales expertise
- Quality Control
- Sales Quota Achievement
- Customer Relations
- Stock management
- POS systems expert
- Follow-up skills
- Payment Processing
- Computer Skills
- Customer Data Confidentiality
- Microsoft Office Suite
- Staff Training
- Database Management
- Account Updates
- Understanding Customer Needs
Timeline
Customer Service Representative
Concentrix
11.2023 - 01.2024
Client Retention Specialist
Rent One
11.2022 - 09.2023
Customer Service Representative
Internal Revenue Service, IRS
11.2021 - 04.2022
Sales Associate/Assitant Manager
Rainbow Shops
08.2017 - 03.2021
Cashier/Assistant Manger
Family Dollar
10.2013 - 08.2017
Stevens Institute of Business & Arts
Associate of Applied Science from Merchandising And Retail Management
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