PATRICE WRIGHT
BROOKLYN
Summary
Compassionate Certified Nursing Assistant with five years of experience delivering patient care and supporting daily living needs in nursing home environments. Skilled in customer service, front desk operations, scheduling, and recordkeeping. Organized and detail-oriented, with strong communication and interpersonal skills. Committed to maintaining confidentiality and collaborating effectively within diverse teams to enhance patient outcomes.
Overview
31
31
years of professional experience
Work History
Certified Nursing Assistant (CNA)
Shoreview Nursing Home
Brooklyn, NY
03.2021 - Current
- Provide compassionate personal care, including bathing, grooming, dressing, feeding, and other activities of daily living while maintaining patient dignity and comfort.
- Assisted patients with daily living activities, fostering independence and ensuring safety and well-being.
- Promoted oral and personal hygiene by assisting with bathing, shaving, teeth brushing, and grooming to enhance patient comfort.
- Respond promptly to call lights and patient needs while maintaining a safe and comfortable environment.
- Prevent pressure ulcers through regular repositioning, turning, and attentive skin assessments.
- Maintain clean and sanitary patient areas by disinfecting surfaces, changing linens, and properly disposing of waste.
- Supported fall-prevention efforts through effective patient positioning, utilization of bed alarms, and strict adherence to safety procedures.
- Communicate effectively with nursing staff and team members regarding patient needs, observations, and changes in condition.
- Demonstrate professionalism, patience, compassion, and respect when working with patients, families, and healthcare staff.
Front Desk Receptionist
Fujitsu
Jamaica, West Indies
01.2002 - 09.2007
- Welcomed guests and visitors with professionalism while providing a positive and courteous first impression.
- Coordinated front desk operations, ensuring efficient check-ins, handling telephone calls, addressing visitor inquiries, and providing comprehensive administrative support.
- Scheduled, coordinated, and confirmed appointments and meetings using reservation software.
- Maintained accurate appointment schedules and helped prevent conflicts and double bookings.
- Addressed customer questions and concerns promptly, contributing to high levels of customer satisfaction.
- Maintained confidentiality of sensitive customer and business information.
- Maintained clean, professional, and welcoming reception area, enhancing guest experience and first impressions.
- Built positive working relationships with colleagues and contributed to a collaborative team environment.
Front Desk Receptionist
Seprod Group of Companies
Jamaica, West Indies
04.1995 - 12.2001
- Greeted visitors, maintained visitor logs, and monitored access to the facility in accordance with company procedures.
- Streamlined front desk check-in procedures, enhancing visitor experience by reducing wait times.
- Managed a high-volume telephone system, directing calls and inquiries to the appropriate personnel.
- Issued visitor badges and followed established security and access procedures.
- Responded to visitor and customer concerns with professionalism, providing timely assistance and fostering positive interactions.
- Maintained organized files and records, ensuring prompt access to accurate information for staff and visitors.
- Prepared and submitted daily front desk activity reports.
- Coordinated mail distribution to ensure timely delivery of correspondence to employees.
- Developed strong working relationships with colleagues and supported a positive workplace environment.
Education
Administrative Assistant Certificate -
City Tech
High School Diploma -
Skills
- Certified Nursing Assistant (CNA)
- Daily living support
- Patient Safety & Fall Prevention
- Hygiene support
- Infection control
- Patient Intake Coordination
- Patient Advocacy
- Care Plan Coordination
- Patient Communication
- Recordkeeping
- Professional confidentiality
- Operational efficiency
- Time organization
- Problem Solving
- Adaptability & Reliability
- Teamwork & Collaboration
- Patient-centered care
- Effective communication
- Detail-oriented organization
- Adaptability
- Collaborative worker
- Professional demeanor
- Work ethic
- Problem-solving
- Professional development
Personal Information
Title: Certified Nursing Assistant (CNA) | Administrative Support Professional
Timeline
Certified Nursing Assistant (CNA)
Shoreview Nursing Home
03.2021 - Current
Front Desk Receptionist
Fujitsu
01.2002 - 09.2007
Front Desk Receptionist
Seprod Group of Companies
04.1995 - 12.2001
Administrative Assistant Certificate -
City Tech