PATRICE Y. MORRIS
Redford,MI
Summary
Dependable Professional
industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
21
21
years of professional experience
Work History
Medical Office Billing & Coding
APC PHYSICIANS
REDFORD, MI
02.2004 - Current
- Verified and updated demographics and insurance information when patients check-in for appointments
- Collected and posted co-pays and past due balances
- Maintained, adjusted and confirmed patient office schedule
- Received and distributed all mail per practice protocol
- Scheduled patient appointments and collected pre-registration information, reviews and verifies eligibility of insurance
- Screened telephone calls for referral and took messages for provider
- Delivered compassionate support, attention and assistance to patients and families
- Reconciled daily payment posting reports with billing system
- Scheduled tests and procedures and obtained insurance pre-authorization
- Processed appropriate forms for signature and faxing, including drug profile sheets to pharmacy
- Maintained patient confidence and protected operations by keeping patient care information confidential
- Scanned and uploaded medical documents from providers
- Bill & Code testing performed in office
- Interacted and cooperated with co-workers, strong interpersonal communication skills
- Provided outside facility with authorization information
- Scheduled interpreter services for clinic and surgery patients
- Demonstrated excellent problem-solving and critical thinking skills
- Provided administrative guidance on office procedures
- Documented all information in electronic medical record
- Verified information from patients including demographic and health insurance information
- Explained to patient's copays, coinsurance and deductibles for services
- Reviewed documentation to code diagnosis and procedures
- Scheduled appointments in appropriate time slots following scheduling policies and procedures
- Communicated with patients regarding laboratory, imaging results and prescription instructions per practice protocol
- Resolved all customer requests, inquiries and concerns in expedient and respectful manner
- Managed scheduling of appointments and tracking of referrals
- Prioritized and worked effectively under pressure to meet strict deadlines
- Monitored for compliance, medical record information in electronic Health Record
- Exhibited excellent customer service and tact when dealt with physicians, residents and families
- Maintained patient files and retrieved files for scheduled appointments
- Retrieved medical records when requested by authorized personnel
- Coordinated patient scheduling for surgical procedures, ensuring accuracy in appointment times and availability of medical staff.
- Maintained surgical schedule by monitoring changes in patient needs, doctor schedules, and facility resources.
- Communicated with patients, families, and medical staff to coordinate surgery scheduling and answer questions or concerns.
Education
Certificate of Completion - Medical Coder
MEDICAL CODING ACADEMY
Dallas, TXCertificate of Completion - Medical Office Billing & Coding
National Institute of Technology
Dearborn, MISkills
- CPT Coding Guidelines
- ICD-10 Guidelines
- HCPCS Coding Guidelines
- Medical Coding Abstraction
- Modifier CPT & HCPCS
- Coding Law & Ethics
- Medical Compliance
- Medicare Reimbursement Strategies
- Medicaid Reimbursement Strategies
- NCCI Edits
- OIG
- RAC
- CMS-1500
- Medical Terminology
- TPP Commercial Insurance
- Obtaining Authorizations
- Problem-Solving
- Time Management Skills
- Current Procedural Terminology (CPT)
- Policies And Procedures
- Billing And Coding
- ICD-10 Coding
- Documentation Requirements
- Regulatory Requirements
- Federal Regulations
- State Regulations
- Medical Billing Experience
- Collections Experience
- Filing Appeals
- Insurance Claims Follow-Up
- Epic Systems
- Attention to Detail
- HIPAA Compliance
- Medical Release of Information ROI processes
Timeline
Medical Office Billing & Coding
APC PHYSICIANS
02.2004 - Current
Certificate of Completion - Medical Coder
MEDICAL CODING ACADEMY
Certificate of Completion - Medical Office Billing & Coding
National Institute of Technology