PATRICE A JOHNSON
Summary
Results-driven logistics professional prepared to excel in outbound operations. Capable of streamlining processes and improving team performance through effective leadership and strategic planning. Known for fostering team collaboration and adapting to changing operational needs with strong focus on achieving targets.
Overview
19
19
years of professional experience
Work History
Outbound Supervisor
Eaton Corporation
01.2023 - Current
- Supervised outbound operations, ensuring timely and accurate shipments to enhance customer satisfaction.
- Trained and mentored team members on best practices for efficient workflow management.
- Implemented safety protocols in the warehouse, reducing workplace accidents through consistent enforcement of procedures and regular safety trainings.
- Motivated employees by setting clear expectations, providing regular feedback, and recognizing outstanding achievements through reward programs or promotions as appropriate.
- Managed employee schedules, ensuring adequate staffing levels to meet demand while minimizing labor costs.
- Coordinated with sales and customer service teams to address any issues or special requests from clients regarding outbound shipments.
- Analyzed operational metrics regularly, identifying areas for improvement within the outbound process and implementing necessary changes accordingly.
- Led safety audits and compliance checks, maintaining high standards of workplace safety and regulatory adherence.
Flex Driver
Amazon
01.2022 - 01.2023
- Operated delivery vehicle to ensure timely transportation of goods.
- Conducted routine vehicle inspections ensuring optimal performance and compliance.
- Managed timely deliveries while maintaining accurate delivery logs and documentation.
- Developed strategies for navigating complex urban environments to optimize delivery times.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
Operations Supervisor
American Tire Distribution
10.2020 - 11.2021
- Supervised daily operations to enhance workflow efficiency and ensure adherence to safety protocols.
- Coordinated team schedules, optimizing resource allocation and minimizing downtime.
- Developed training programs for new staff, improving onboarding processes and team productivity.
- Monitored performance metrics, identifying trends to drive continuous improvement initiatives across teams.
- Led safety audits and compliance checks, maintaining high standards of workplace safety and regulatory adherence.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
DC SUPERVISOR
Tucker Powersport
03.2019 - 10.2020
- Supervised 10-15 associates daily, for a fast paced, customer service focused environment.
- Oversaw daily operations to ensure efficient workflow and high-quality service.
- Reduced returns cost by $43,475 and maintain it under $25,000, saving the company over $19,000.
- Developed productivity reports to show employees weekly and monthly workflow progress, resulting in a 90% increase in productivity.
- Maintained high levels of customer satisfaction by ensuring product quality and on-time delivery.
- Managed day-to-day tactical and long-term strategic activities with the company.
- Reduced warehouse costs by 25%, ensuring proper processes are being followed.
CUSTOMER SERVICE SUPERVISOR
Toyota Dallas
02.2018 - 02.2019
- Co-managed 40+ Toyota dealerships and a team of 60+ members.
- Engineered intra-office communication protocols, systemized administrative procedures, inventory control, office staff supervision and task delegation.
- Reduced staff turnover compared to previous 6 months with employee-development and incentive programs.
- Distribution Center
CUSTOMER RETURNS SUPERVISOR
Ericsson North America
05.2015 - 02.2018
- Supervise and train associates to process returns and put away product per documented procedures.
- Conduct periodic meetings with assigned staff to communicate company policy, process changes, workloads, and safety topics.
- Planned, communicated, and executed monthly trainings of returns leads thus improved the effectiveness of the return department by 20%.
- Elevated returns training and SOP documentation to ensure swift resolution of customer issues to maintain customer loyalty while complying with company policies.
- Orchestrated training on return process and procedures to 5+ team members, 2 supervisors, and 5 leads.
- Resolved customer complaints.
- Streamlined workflow issues by organizing the influx of vendors returns.
VIRTUAL ONLINE SALES AND CUSTOMER REPRESENTATIVE
TMX Finance
01.2013 - 03.2015
- Processed loans through an online terminal, managed payments, and disbursements.
- Verified customer information and communicated financial arrangements.
- Resolved customers' issues by providing seamless delivery of service, sales, and fulfillment of requests.
- Aided customers in determining which products best service their individual needs.
- Developed enduring relationships with all levels of management and fellow co-workers.
- Implemented training programs that enhanced employee performance and morale.
- Work with Workforce cell teams to ensure development in team concepts and excellent customer service.
LOAN REACTIVATION SPECIALIST
National Performance Agency
01.2011 - 01.2013
- Developed and implemented grievance resolution procedure, thus reducing customer complaints by 30%.
- Resolved customers' complaints while identifying problems and taking appropriate corrective action.
- Leading loan specialist for two months.
- Most recognized specialist from customers.
QUALITY ASSURANCE SPECIALIST
The Home Depot RDC
01.2007 - 01.2011
- Guaranteed inventory accuracy flow through problem resolution, system and process quality, and vendor compliance.
- Develop relationships with internal customers, vendors, and functional groups at the SSC to drive quality and exceptional service to over 100 stores.
- Led staff training programs on warehouse management system and load quality.
- Audit inbound shipments including defects in ASN and load quality compliance.
- Reduced warehouse costs by ensuring proper processes are being followed, from receipt to ship-confirm, resulting in a 25% decrease on product recalls.
- Auditing records gathered by 8 team members to ensure quality control.
- Streamlined shipping protocols thus reducing shipping costs by 15%.
- 5023
Education
Business Administration
American Public University
Charles Town, WV01-2026
Skills
- Effective communication
- Effective problem resolution
- Effective team leadership
- Team engagement initiatives
- Effective leadership
- Employee development
- Policy/Procedure Development
- Process Improvement
- Customer service excellence
- Logistics coordination
- Decision Making
Timeline
Outbound Supervisor
Eaton Corporation
01.2023 - Current
Flex Driver
Amazon
01.2022 - 01.2023
Operations Supervisor
American Tire Distribution
10.2020 - 11.2021
DC SUPERVISOR
Tucker Powersport
03.2019 - 10.2020
CUSTOMER SERVICE SUPERVISOR
Toyota Dallas
02.2018 - 02.2019
CUSTOMER RETURNS SUPERVISOR
Ericsson North America
05.2015 - 02.2018
VIRTUAL ONLINE SALES AND CUSTOMER REPRESENTATIVE
TMX Finance
01.2013 - 03.2015
LOAN REACTIVATION SPECIALIST
National Performance Agency
01.2011 - 01.2013
QUALITY ASSURANCE SPECIALIST
The Home Depot RDC
01.2007 - 01.2011
Business Administration
American Public University
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