Patrice Bowen

Hello, and thank you for taking the time to read yet another resume. My name is Patrice, and I have effectively opened two dental practices with Dr. Lee, one in Tempe and the current office in Glendale. With my love of all things oraganized, I designed and implemented the work flow from front to back office at two locations. Below you will see pointed out qualities of your's truly, but more importantly to me, is the people. Be it the people I work with or clients and/or patients we are providing services for, I am the person in an office that takes care things, and steps in wherever I am needed. I care about the people around me, and what I do is very important to me. I take great pride in a job well done and that is usually a team sport, when the team is happy, the business will prosper.

• Maintained patient records, scheduled appointments, and handled billing inquiries.
• Managed insurance contracts and facilitated implementation and maintenance of all agreements.
• Managed all patient financial agreements.
• Oversaw and executed all tasks related to insurance submission and claims payments.
• Ensured accurate data entry of patient information into the office management system.
• Provided guidance to staff on insurance coverage and payment options for patients.
• Advised administrative staff on proper filing techniques and methods for maintaining medical records.
• Created reports detailing daily activities, staff performance metrics, and other relevant information.
• Resolved customer complaints in a timely manner by investigating issues thoroughly.
• Managed front desk operations, handling phone calls and customer service inquiries.
• Assisted in training new employees on office policies and procedures related to dental services.
• Implemented strategies to improve efficiency in the day-to-day operations

Overall the information above, I am looking to improve and grow, with so much new and innovating ideas, I get excited about the future possibilities. Thank you for taking the time to read my resume.