Patrice Dillard

Summary of Role:

• Develops goal-oriented, educational and empowerment programs to improve clients' level of functioning. Performs counseling and mentoring sessions for 50+ clients monthly on life choices and better lifestyle habits. Arranges and helps clients build life management and well-being coping skills to handle daily needs and specific stressors. Administers guidance and advice to help cultivate self-esteem and community involvement for students. Builds individualized tracking plans and customizes strategies based on individuals' goals and strengths and offers each positive reinforcement to continue progress against goals.

Tasks Aligned:

• Provides 10+ weekly empowerment coaching sessions for clients of all backgrounds and industries (personally and professionally).
• Identifies risk and resiliency factors within individuals' sessions, peer groups, families, schools and community; develops strategies for goal orientation and emotional well-being for others.
• Motivationally speaks and provides inspirational engagement to group settings (workshops, seminars, schools, classes, conferences).
• Facilitates and guides on-site activities for social and emotional well-being support groups and outings for clients.
• Evaluates individuals' knowledge, skills and strengths to maximize talent areas.
• Manages and plans parent workshops on assisting high school students in attaining academic success.
• Facilitates and provides individual counseling services to students with needed adjustment issues and partners to facilitate biweekly/monthly support groups.
• Develops available clients' resources to improve plans of success; motivates clients to set and achieve reasonable goals on weekly basis.
• Assesses and supports students with developmental strategies in helping them to discover and to build multi-faceted skillsets to promote independence and self-confidence.
• Establishes, writes and creates online courses, master classes and coaching programs to help qualify others for professional opportunities and to prepare for next steps and goals in life.
• Designs safe and supportive environment for clients to discuss issues.
• Develops treatment plans to help clients build self-confidence and resilience.

Summary of Role:

• Provides spiritual care through visitation, counseling and prayer on a weekly basis. Oversees administration and management of all areas of ministry. Provides spiritual and administrative leadership to church and manages daily operations. Officiates special services such as weddings, funerals, baptisms and nursing home services. Coordinates and spearheads 10+ programs to increase church membership and engagement throughout the East Valley community. Plans and conducts worship services, writes sermons and works with key church leaders to carry out church mission.

Tasks Aligned:

• Directs and hosts community service activities and coordinates resources for 20-30 families monthly.
• Manages company business plans and trains volunteer staff on company vision and objectives; develops plans to keep departmental teams motivated.
• Facilitates community outreach programs, including guidance and mentor programs focused on helping high school and college students prepare for career/college or vocational education opportunities, increasing their student success rate by 42%.
• Helps youth and young adults build life management and coping skills to handle daily needs and specific stressors.
• Facilitates young adult group sessions and learning discussions to further objectives and life goals.
• Administers young adult and adult coaching and counseling.
• Analyzes technology needs, resource needs, and market demands to strategically plan and assess the feasibility of church awareness and projects.

Summary of Role:

• Provided effective crisis management, including following school program protocol and treatment methods, responding promptly, providing follow-up care, assessing and providing appropriate responses, and handling situations calmly. Partnered daily with Principal to administer educational and wellness programs in alignment with school vision and goals, providing positive, high-expectation academic environment. Delivered services within strength-based modeling while advocating for students. This included being able to work with families, elders, and other significant individuals in students' life. Regularly met with 60+ students weekly to confirm academic development needs and to identify problematic areas; identified issues that hindered student academic achievement.

Tasks Aligned:

• Conducted educational activities to promote understanding of adolescent development treatment.
  issues, including culturally related factors; collaborated with parents, school faculty and wellness department to address problems and grow student success.
• Provided activities to build on students' self-esteem, develop leadership skills to decrease participation in at-risk and disruptive behaviors, and built upon students' inherent strengths.
• Conducted individual and group empowerment counseling sessions for school administration, teacher and students; empowered students through coaching and counseling sessions with skill-building exercises.
• Instructed Journalism and World History classes daily; presented self-help or informative sessions on subjects related to education and career planning.
• Interfaced with Department of Child Safety regarding child well-being, family stability, and case planning.
• Provided complete documentation and reporting of all client services by regulatory, contractual, and CPLC requirements.
• Participated in wraparound clinical team/teacher meetings to discuss interventions based on behaviors and academic standards.
• Conducted educational activities to promote understanding of adolescent development treatment issues, including culturally related factors.
• Developed future freshman orientation programs to increase community engagement and school enrollment.
• Organized student tours for prospective students and coordinated group visits from middle and high schools.
• Created and designed marketing materials for student recruitment and retention.
• Worked with teachers, educators and students to help overcome personal concerns, social or behavioral problems affecting educational or vocational situations.
• Helped students develop organizational, time management and study skills.
• Created daily/weekly guides and course materials to reiterate lecture information and help students.
• Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
• Initiated new learning methods, promoting total student comprehension.

Summary of Role:

• Advised and navigated University of Arizona's admissions processes and program management amongst 100+ employer partnerships for prospective and enrolled students. Mentored college students to increase satisfaction and help engage in campus life. Conducted academic advisement services for students on reoccurring basis to maintain educational progression and academic value.

Tasks Aligned:

• Monitored students' progress to improve engagement and retention; 95% of student population was retained in 2021 Q1's new enrollment period.
• Conducted training to new team members to maximize their potential in next step planning and strategic student advisement.
• Investigated complaints and partnered with students, parents and instructors on finding positive resolutions.
• Educated and coached students on college course selections to align with career goals.
• Recipient of ‘2020 Team Player' Award for Full Tuition Grant Enrollment vertical.
• First Quarter recipient for "2021 Pace Setter" Award for Exemplary Team Mentorship.

Summary of Role:

• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives. Directed after-school tutoring and mentoring program serving high school students.

Tasks Aligned:

• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Incorporated multiple types of teaching strategies into classroom.
• Integrated technology into sessions to further enhance student learning.
• Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
• Provided one-on-one and small group instruction to 30+ students falling behind with learning skills.
• Created special study guides and enrichment materials to boost student knowledge.
• Designed engaging lessons, using art and visual aids to enhance learning process.
• Planned lessons for allotted time to strengthen weak subjects and build skills.
• Promoted physical, mental and social development using classroom games and activities.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Coached and mentored junior tutors on successful teaching strategies and time management.

Summary of Role:

• Managed and coached team of 20+ members including administrative professionals, project managers, editors, sales reps, travel coordinators and internal schedulers. Led employee relations through effective communication, coaching, training and development. Supervised administrative operations, including hiring processes and vendor relationships to maintain smooth operations for company of 60 employees.

Tasks Aligned:

• Overseer of learning development, staffing, performance management and reviews.
• Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
• Created and administered young adult internship programs focused on career development, project and time management.
• Negotiated agreements between employees to clarify misunderstood directions and resolved conflicts affecting performance.
• Developed business cases, presentations and reports for company principals.
• Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments by 45%.
• Improved team efficiency and productivity by restructuring workflow and managing assignments.

Summary of Role:

• Led individual and group wellness seminars and educational programs on health education, mental, social, and physical well-being topics for 40+ participants bi-monthly. Organized and managed wellness program development from conception through successful execution.

Tasks Aligned:

• Spoke publicly to large groups of importance of health education and specific disease prevention and treatment strategies.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Administered group coaching and one-on-one sessions for clients to discuss and accomplish health and wellness goals.
• Built and maintained productive relationships with vendors for upcoming health fairs.
• Conducted workshops for local health and education fairs.

Summary of Role:

• Provided immediate supervision and coaching to 50+ call center employees; interviewed and hired staff; Monitored daily operations of floor staff. Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Tasks Aligned:

• Developed lesson plans, instructional materials and written practice tests for new hires and established employees; coordinated and executed refresher courses onsite and online.
• Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
• Built excellent employee experience through culture of service and execution of employee programs, including peer-mentoring that increased retention by 39%.
• Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
• Resolved client escalations and worked one-on-one with new hires on product and services offered; Developed visual content and orchestrated Webex videos intended for new hires.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
• Identified and solved internal problems related to employee turnover by revamping training approaches.
• Recorded and edited videos for use in later courses or by remote learners.