PATRICE M. WAGGONER DAVIS

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Coordinated travel expense processing for executive team and senior management group using DTS.
• Organized and coordinated conferences and monthly meetings.
• Supported HR activities, facilitation of onboarding and off boarding.
• Implemented real-time requisition notifications for various agencies, leveraging DAI and Remote Access Service to guarantee funding obligations.
• Coordinated events and worked on ad hoc projects.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

• Single point of contact for resolving operational problems within an assigned area and independently supporting logistics for executive meetings, agenda preparation, company events, and programs by developing and updating spreadsheets and databases, organizing spaces and materials for workshops, documenting discussions, distributing meeting notes, receiving orders, and communicating instructions
• Provided administrative support for the review of grant applications, contracts, and proposals which involved a variety of issues pertaining to grant functions
• Proofread internal communication documents such as spreadsheets, correspondence, and reports for senior management
• Navigated a multicultural work environment performing specialized tasks requiring completion of responsibilities for projects, including furnishing authoritative explanations of regulations and procedures, and approaching questions and issues that arise pertaining to the grants function application processing and tracking in accordance with guidelines based on applicable NIH and IC-specific (Institute Centers) policies and procedures
• Supported cross-functional teams by delivering world-class service through planning and the coordination of account communications and improving communication strategies through rigorous discipline and implementing new business strategies aligned to client priorities
• Adopted use of managing accounts payable and receivables by processing invoices and expenses to facilitate on-time payments
• Exemplified a solution-oriented mindset to proactively obtain answers to complex problems
• Built rapport with clients and cultivated existing relationships by fostering value with strategic business partners in analyzing client and market needs
• Exhibited unmatched customer service by securing clients’ peace of mind and trust amidst multiple process setbacks
• Identified goals and resolved clerical errors by assisting in the sourcing of a new data entry automation software
• Revitalized operational plans and internal regulatory audits while proposing process changes based on data analysis due to ensuring data integrity, conducting internal audits, and adhering to compliance for satisfactory audit ratings
• Utilized creative problem-solving to ensure clients’ satisfaction and attainment of objectives
• Improved communication strategies through rigorous discipline and implementing new business strategies aligned to client priorities
• KEY ACCOMPLISHMENTS
• Set up and generated paper and electronic record-filing systems, recorded information, updated paperwork, and maintained documents, such as attendance records, correspondence, and/or additional material to improve document organization, conversion, and management in compliance with Federal and NIH regulations

• Offered administrative support for DFAS by preparing documents, reports, and presentations with advanced software expertise.
• Compiled monthly specialized reports, personnel files, and technical documentation for attorneys, demonstrating initiative and independent judgment.
• Enhanced operational support through effective facilitation of employee and client relationships.
• Work alongside senior management to initiate new projects and assist in various processes by collaborating with senior management and performing benefits analysis and salary surveys, structured compensation and benefits according to market conditions and budget demands, and reducing workers’ compensation claims by instituting a safety program
• Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with District policies and procedures
• Worked collaboratively with auditors throughout reviews regarding procurement, offering assistance, and basic clerical support
• Developed standard operating procedures for all administrative employees by establishing and developing a strong administrative team and delivering ongoing coaching and motivation and fostering career advancement
• Prepared and conducted oral and written employee performance evaluations, addressing employee conflicts with appropriate urgency, following all District policies and procedures
• Organized company-wide events designed to boost employee morale and improve communication strategies
• KEY ACCOMPLISHMENTS
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues while supervising human resources functions, streamlining HR efficiencies, coordinating new hire orientations, and providing onboarding and training for new employees
• Monitored budget and revenue trends and compiled reports for leadership to inform decision-making

• Directed routine critical functions for the Executive Director, CEO, key managers, and leadership teams, including but not limited to drafting correspondence, updating and maintaining spreadsheets, and creating, modifying, and maintaining confidential documents
• Assisted the Office of Consumer Services and other offices with projects relevant to the Commission
• Performed independently complex and comprehensive calendar management of numerous calendars concurrently, processed all expense reports, and made all domestic and international travel arrangements to the Executive Director
• In control of synchronizing meeting logistics and preparing materials with complex electronic filing structures for daily staff briefings and providing logistical support for internal and external project events
• Prepared briefing books of formal cases as requested by the Executive Director
• Interpreted and reviewed government contracts, submitted payment for all invoices including clients and vendors, and developed an executive filing system that determines file categories and documents accordingly
• Provided subject matter expertise to Human Resources (HR) and Legal departments on employee-related matters and training and arranged all details and catering for employee meetings
• Prioritized and followed up with all incoming issues and concerns addressed to the Executive Director, further determining appropriate courses of action
• Processed payroll through KRONOS for key directors, managers, and staff members
• KEY ACCOMPLISHMENTS
• Collaborated with Board of Trustees members, donors, and senior leaders to initiate and integrate specific actions with correct procedures, and reporting requirements to boost team productivity
• Designed infrastructure solutions to resolve business issues and improve delivery processes

• Streamlined office processes by implementing efficient filing systems and organizational tools.
• Reduced operational costs with thorough budget management and expense tracking.
• Achieved timely completion of critical projects by delegating tasks among team members and tracking progress to ensure deadlines were met.
• Evaluated office supply inventory regularly to prevent shortages while managing cost-effective purchasing decisions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to other team members.
• Scheduled and organized routine travel for team members each month.
• Facilitated accurate and punctual bi-weekly payroll distributions.

• Provided direct procedural and informational resource assistance and support to program staff and executives within the Division of Financial Advisory Services (DFAS) by organizing, collecting, analyzing, and presenting information
• Oversaw a full range of support duties varying from the coordination of travel arrangements (submitting all travel authorizations and vouchers for Government approval into the Government Travel System, maintaining electronic copies of all travel orders and vouchers, and developing routine plans and schedules based on defined objectives), calendar management, payroll and scheduling, prepare work routes for contractors (including purchase requests for approval), bank deposits and overhead management, negotiations, and the procurement of supplies and equipment
• Serves as the timekeeper for approximately30 Federal staff within the Division of Financial Advisory Services department
• Conducted library and computer searches of program information, information requests, status of projects, and follow-up on actions through internal communications with upper-level management, and ensured management was apprised of dates related to appraisals, extensions, retirements, transfers, separations, trainings, security, facilities, etc
• Attended industry meetings, conferences, and workshops to review and suggest improvements for a diverse range of documentation, including interoffice correspondence, reports, presentations, preparing requisitions, maintaining various tracking systems, and controlling files
• Coordinated information and responses with appropriate staff to ensure consistency and conformance with policies, regulations, and formats, further confirming consistency with agency procedures on completeness, timeliness, and formats/structures
• Planned department activities and events for DFAS staff as required by the Director and Branch Chiefs
• By acquiring venues, developing guest lists, and organizing catering services
• Coordinated project materials by managing both physical and digital files, monitoring spreadsheets, and updating status reports
• Fostered client relationships and provided strategic direction on prioritization, integration, and resource application
• Assessed client needs and developed strategies to establish financial capabilities by controlling revenue collection systems to maintain information quality and integrity
• Administered business processes to streamline daily operations and increase efficiency
• KEY ACCOMPLISHMENTS
• Streamlined policy and procedure training resources using Microsoft Word and Google Docs while modernizing traditional workflows to maximize client and patient satisfaction
• Conducted the execution of business transformation initiatives to drive performance, profit optimization, and nurtured professional growth opportunities
• Trusted with a budget to coordinate all international and domestic travel arrangements for executive leaders attending business-related corporate workshops, conventions, events, and training

• Streamlined office processes by implementing efficient filing systems and organizational tools.
• Reduced operational costs with thorough budget management and expense tracking.
• Achieved timely completion of critical projects by delegating tasks among team members and tracking progress to ensure deadlines were met.
• Evaluated office supply inventory regularly to prevent shortages while managing cost-effective purchasing decisions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to other team members.
• Scheduled and organized routine travel for team members each month.
• Facilitated accurate and punctual bi-weekly payroll distributions.

• Managed travel arrangements for executives, optimizing time efficiency and cost effectiveness.
• Enhanced team productivity by coordinating schedules, meetings, and appointments for staff members.
• Organized company events and gatherings, fostering positive employee relations and company culture.
• Ensured a clean and professional office environment through meticulous attention to detail in maintaining common areas.
• Handled sensitive documents with confidentiality, ensuring data privacy was upheld consistently.
• Coordinated with IT support to troubleshoot technical issues, minimizing downtime in the office.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Established administrative work procedures to track staff's daily tasks.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Coordinated travel schedules to ensure timely and cost-effective trips for the DAS.
• Received notable guests.
• Established motor pool for DAS and senior management.

• Bureau of Western Hemisphere Affairs Front Office

• Delivered high-quality work on time and within budget, earning positive feedback from clients.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
• Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
• Collaborated with cross-functional teams to ensure seamless project execution and delivery.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Managed offender location data within automated supervision management record system.

Ensured accurate tracking by updating and maintaining the communities supervision case system.

General Supervision Unit Branch IIB - Office Assistant Receptionist

• Coordinated comprehensive client data on a monthly basis.
• Regularly handle technical administrative responsibilities exhibiting strong independent decision-making.

Transitional Intervention for Parole Supervision Branch 1 Team #50 CSOSA - Office Assistant

• Planned sessions, compiled, and refined documentation for events.
• Assisted in producing diverse documents for referral, case management, and supervisory reports within the community.
• Ensured precision in the smart system for recording information by CSOs.
• Prepared outlines for public presentations.
• Facilitated orientation access offenders for community service placement based on their skills availability offenses and language barriers.
• Served as a liaison with community by assisting and responding to request for information explaining resources services and intake processes to inquiries and referrals to appropriate CSO.

• Worked closely with project managers to build teams compatible of achieving improved production coupled with an increase in workflow.
• Oversaw direction of the design team and coordinated with external stakeholders internal members and subcontractors to meet deliverable milestones and commitments and define project progress problems and solutions.
• Responsibilities included developing project plans creating and maintaining issue logs change management management plans understanding new business processes and application requirements at the appropriate level to influence future business process improvements and design.
• Advised external stakeholders on key resource changes to jumpstart timely completion.
• Simplified and organized project reporting to improve execution while simultaneously providing client feedback on performance.
• Designed prepared and edited technical charts guides tables presentations and briefing materials for all executive level meetings.
• Opened communications using Salesforce for summarize a project status and executive reporting. I don't know if I like
• Entered analyzed maintained and updated patient safety organization applications in the PSO tracking database and website

KEY ACCOMPLISHMENTS

• Utilized tracking methodologies to gather necessary data for compliance.
• Championed the company's core values by partnering with the project manager and other leadership to access track resolve risk providing coaching mentoring and training and developing methods to attract and retain high performing talent.

• Company Overview: PSO Program for Quality Improvement & Patient Safety Agency for Healthcare Research & Quality200 Independence Ave
• SW Washington, DC20201
• Worked closely with project managers to build agile project teams capable of achieving improved production, coupled with an increase in workflow
• Oversaw direction of the design team and coordinated with external stakeholders, internal members, and subcontractors to meet deliverable milestones and commitments, and define project progress, problems and solutions
• Responsibilities included developing project plans, creating and maintaining issue logs, change management plans, understanding new business processes and application requirements at the appropriate level to influence future business process improvements and design
• Advised external stakeholders on key resource changes to jumpstart timely completion
• Simplified and organized project reporting to improve execution while simultaneously providing client feedback on performance
• Designed, prepared and edited technical charts, guides, tables, presentations, and briefing materials for all executive-level meetings
• Opened communications using Salesforce for summaries of project status and executive reporting
• Entered, analyzed, maintained, and updated Patient Safety Organization applications in the PSO tracking database and website
• KEY ACCOMPLISHMENTS
• Coordinated, compiled, and gathered data needed for compliance via Excel pivot tables and tracking methodologies
• Championed the company's core values by partnering with the project manager and other leadership to assess, track, and resolve risks, providing coaching, mentoring, and training and developing methods to attract and retain high-performing talent

• Company Overview: Office of Inspector General Inspections Office1621 N Kent St #1000 Arlington, VA22209
• Served as primary support for the Office of Inspector General Inspections and produced a wide-range of multi-disciplined administrative duties by learning organizational processes, policies, and procedures with a minimum duration
• Expertly maximized customer service by developing procedures to increase efficiency, strictly adhering to the Department of State policies, and consistently delivering quality timeliness of reports
• Responsible for logistical support and accounting by arranging travel, transportation, and hotel reservations for visiting executives and high-ranking business officials as advised by the Department of State through the E2 Solutions travel booking system
• Oversaw multiple calendars, optimized appointments for the AIG and DAIG, and created full implementation plans to ensure productivity of in-person meetings, corporate conference calls, and prepared conference rooms
• Arranged and prepared Time & Attendance Records (TATEL)
• KEY ACCOMPLISHMENTS
• Maintained a thorough knowledge of a computerized payroll system where I properly routed agreements, contracts, and invoices through the signature process
• Outlined existing work methods and techniques for application to the analysis of specific payroll and scheduling issues or resolution of problems
• Wrote departmental notices to senior managers, essential to the currency of computerized payroll systems

• Worked closely with project managers to build agile project teams capable of achieving improved production, coupled with an increase in workflow
• Oversaw direction of the design team and coordinated with external stakeholders, internal members, and subcontractors to meet deliverable milestones and commitments, and define project progress, problems and solutions
• Responsibilities included developing project plans, creating and maintaining issue logs, change management plans, understanding new business processes and application requirements at the appropriate level to influence future business process improvements and design
• Advised external stakeholders on key resource changes to jumpstart timely completion
• Simplified and organized project reporting to improve execution while simultaneously providing client feedback on performance
• Designed, prepared and edited technical charts, guides, tables, presentations, and briefing materials for all executive-level meetings
• Opened communications using Salesforce for summaries of project status and executive reporting
• Entered, analyzed, maintained, and updated Patient Safety Organization applications in the PSO tracking database and website
• Coordinated, compiled, and gathered data needed for compliance via Excel pivot tables and tracking methodologies
• Championed the company's core values by partnering with the project manager and other leadership to assess, track, and resolve risks, providing coaching, mentoring, and training and developing methods to attract and retain high-performing talent.

• Company Overview: Bureau of Western Hemisphere Affairs Canadian Affairs Office of Inspector General Inspections Office8894 Stanford Blvd
• Columbia, MD21045
• Extended direct-level staffing and primary support for Canadian Affairs by establishing order for senior-level offices and facilitating ease with the translation and transparency of information, collaborations, and processes
• Regularly liaised between WHA-C and other personnel between the Department and other federal agencies including senior-level officials, subcontractors, high-ranking personnel, and visitors from all sectors
• Independently provide support to managers regarding timekeeping and compensation adjustments
• Pinpointed and monitored trends in compensation management and practices where I suggested recommendations for improvement and ensured that all employees were paid accurately and on time for their work hours
• Procured and maintained an advanced electronic roster of reports and documents for inter, intra, and external office use
• Developed instantaneous changes to improve communication capabilities throughout the Department
• Contributed to creating performance plans and offered resources to help develop and refocus report and documentation preparation to ensure clear and concise Department objectives
• Managed travel arrangements, accounts, and work-related reimbursements for use of boarding, equipment, and amenities as advised under Department of State regulations through the e2 travel booking system
• KEY ACCOMPLISHMENTS
• Ability to apply and maintain judgment and knowledge of complex policies and procedures to provide guidance to departmental representatives
• Consolidated the pertinent information conveyed in inter-agency workgroups and created a weekly executive report on everything finance-related

• Victoria Orero Hours Weekly / Ending Salary: $95,000

• Company Overview: Bureau of Western Hemisphere Affairs Front Office1621 N Kent St #1000 Arlington, VA22209
• Served as the executive-level primary support for the Deputy Assistant Secretary for Central America & Caribbean Affairs in administrative reporting, planning, and budgeting preparation
• Utilized standard and thorough methods and techniques to provide uncommon customer service to all staff members and managers on a range of fundamentally harmful issues affect the State Department
• Developed obligatory filing systems to accurately monitor administrative requirements
• Coordinated all official travel logistics, prepared travel vouchers, and obtained reimbursements as advised under Department of State regulations through the E2 Solutions travel booking system
• Identified budget changes and provided final budget estimates by established deadlines in order to resolve any problems in the construction of final documents
• Drafted and structured emails, presentation templates, memorandums, letters, Diplomatic Notes, and briefing papers; proofread documents, screened and facilitated telephone inquiries, and arranged conference calls; scheduled appointments, opened and distributed all incoming mail, and performed additional secretarial duties as needed
• Initiated necessary correspondence with appropriate officials to request and retrieve copies of any missing or incomplete information, acknowledgement letters and memorandums, dates, regulations, etc
• Stayed abreast of new changes, developing methods, procedures, organizational structures, and management processes as the State Department evolves
• KEY ACCOMPLISHMENTS
• Advised on financial management tools, specifically the execution and documentation of internal financial processes
• Skilled in gathering, assembling, and analyzing sources of factual information, such as that found in payroll records, work reports, and accounting reports
• Worked collaboratively with cross-functional teams to ensure operational and customer service excellence

• Company Overview: Office to Monitor and Combat Trafficking in Persons1621 N Kent St #1000 Arlington, VA22209
• Directly reported to the Executive (EX) Director and Deputy Executive Director
• Served as a liaison between J/TIP and other personnel, both within the Department and other agencies including senior government officials, high-ranking personnel, and visitors from private, public, and non-profit sectors
• Successfully completed a multitude of administrative tasks, primarily strategic planning and assisting with human resource procedures to maintain operation workflow
• Excelled at developing innovative solutions, systems, and process improvements that drive efficiency, customer satisfaction, and operational support
• Worked to alleviate executive overload by handling all customer interactions for the Department including walk-ins, email, phone, and fax interactions
• Performed compulsory preparation and research documentation to facilitate the composition and submission of final reports both internally and externally
• Coordinated all account and travel arrangements, scheduling management, voucher reimbursement, and fiscal support as advised by the Department of State through the E2 Travel Solutions booking system
• KEY ACCOMPLISHMENTS
• Overhauled record-keeping system from manual to computer-based, creating an adaptable user-friendly and systematic information management system and reduced data-retrieval time
• Communicated with the underwriting department and customer service for approval in resolving discrepancies
• Maintained weekly, monthly, and yearly billing reports and record-keeping of expenses

• Company Overview: 633 Indiana Ave NW Washington, DC20004
• Supervised a diverse group of adult ex-offenders, male and female parolees, and probationers providing case management supervision
• Referred offenders for substance abuse evaluations as well as followed up with said evaluations to ensure timeliness and promptness in the placement of offenders’ treatment needs
• Developed therapeutic treatment interventions for offenders who are awaiting residential treatment
• Attended treatment staffings and discharge staffings of the offenders if they are placed in residential treatment programs
• KEY ACCOMPLISHMENTS
• Utilized the Supervision Management Automated Record Tracking (SMART) system to input client data and ensure accurate tracking of the location of offenders’ files
• Gathered contacts made with related persons in an effort to develop a cohesive profile of offenders’ background information to include both a social and criminal history
• Delivered comprehensive assessments and diagnostic evaluations to determine offenders’ needs for psychological counseling, substance abuse treatment, skills and vocational training, education, medical treatment, and community and family integration
• Devised strategies to develop appropriate community supervision plans based on specific needs of offenders to establish protocols to resolve unprecedented issues

• Company Overview: Transitional Intervention for Parole Supervision Branch1 Team #50633 Indiana Ave
• NW Washington, DC20004
• Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages, and scheduling appointments
• Greeted persons entering the establishment, determined the nature and purpose of visit, and directed and escorted them to specific destinations
• Proactively responded to client inquiries and discrepancies to promote essential solutions between clients and attorneys
• Expanded efficient workflow processes and supplied administrative coordination and correspondence management for attorneys by performing a broad range of clerical duties that required knowledge of legal procedures and terminology as needed
• Operated a variety of modern office equipment including copiers, computers and related software, word processors, tape recorders, duplicators, and printers
• Accomplished support tasks such as proofreading, transcribing handwritten information, and operating calculators and computers to work with pay records, invoices, balance sheets, and other documents
• Reviewed legal publications and performed database searches to identify laws and court decisions relevant to pending cases
• KEY ACCOMPLISHMENTS
• Researched and gathered information to provide accurate answers and information; refers more technical questions or issues to appropriate legal staff