Patricia Spence
San Antonio,TX
Summary
Experienced professional seeking a position in a dynamic and progressive environment that promotes growth and enables contribution to organizational success through a dedication to delivering high-quality and efficient productivity. Motivated to advance in my career, I am eager to utilize my skills and expertise to make a significant impact.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Member Consultant II
Security Service Federal Credit Union
05.2021 - 11.2023
- Cultivated warm and welcoming environment for member banking needs.
- Strengthened team collaboration and fostered connections among coworkers.
- Optimized engagement by addressing unique member needs through strategic problem-solving.
- Executed opening and closing responsibilities swiftly.
- Secured promotion to MCII by meeting eligibility standards in record time.
Assistant General Manager
La Quinta Inns & Suites
01.2009 - 05.2021
- Oversaw a staff of forty to facilitate effective hotel management.
- Addressed and managed customer concerns using digital communication, phone conversations, as well as direct interaction.
- Handled monetary tasks including deposits and accounts management.
- Manage group, meeting, and individual reservations.
- Execute housekeeping tasks through the day
- Streamlined inventory processes by assessing stock needs and placing orders.
- Coordinated both payroll processing and employee shifts.
- Provided HR support to employees.
AT&T Customer Service Representative
West Telemarketing
08.2007 - 01.2009
- Received incoming calls and answered questions regarding AT&T's services for phone, internet and cable provided by Dish
- Interpreted and processed customer service requests and adjustments regarding their services and respective bills
- Used various computer programs to review customer records and identified prospect lists in order to recommend additional products or services to meet customer needs and maximize sales volume
- Adhered to productivity standards, maintaining 103% effectiveness rating from the 93% required and ensured all calls were handled in a timely and efficient manner
Education
Accounting And Finance
San Antonio College
San Antonio, TXSkills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Performance tracking
- Financial literacy
- Membership processing
- Account management
- Time management
- Multitasking
- Reliability
- Task prioritization
Certification
- Life and Health Insurance License - Texas Department of Insurance.
Timeline
Member Consultant II
Security Service Federal Credit Union
05.2021 - 11.2023
Assistant General Manager
La Quinta Inns & Suites
01.2009 - 05.2021
AT&T Customer Service Representative
West Telemarketing
08.2007 - 01.2009
Accounting And Finance
San Antonio College
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