Summary
Overview
Work History
Education
Skills
Certification
Testimonials
Notableaccomplishments
Timeline
Generic

Patricia A. Cannon

Whiting,NJ

Summary

Detail-oriented administrative professional with over 15 years of experience delivering outstanding customer service. Proven ability to effectively manage and direct office and administrative operations. Backed by a B.A. degree and extensive experience delivering training in both classroom and workshop settings. Skilled communicator with the ability to teach and explain complex procedures. Demonstrates critical thinking and resourcefulness, independently analyzing and resolving complex assignments. Client services professional with a track record of delivering impactful results. Experienced in managing client relationships, analyzing data, and implementing solutions that drive success. Strong focus on teamwork and adaptability, ensuring effective collaboration and response to changing needs. Proficient in project management, data analysis, and communication, employing a strategic approach to achieving goals.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Client Services

Advanced Autism, ABA Healthcare
- Current
  • Review and maintain all scheduling sector systems using Central Reach
  • Maintain policies and procedures to meet agency needs
  • Oversees and maintain procedures required in scheduling process, including scheduling development
  • Liaison between staff, families and the agency
  • Collaborate with other departments including admissions to help aid the Admissions process which includes working with insurance companies
  • Medical Billing using ICD 10 and Behavioral Health CPT codes
  • Solving barrier issues and problems with insurance authorizations and/or scheduling

Client Service Coordinator

NeurAbilities, ABA Healthcare
12.2020 - 03.2022
  • Working with Sales Force to obtain referral information
  • Being the first point of contact for potential clients
  • Working with insurance for benefits for Applied Behavior Therapy for child 18months -18 years old
  • Working with staff and obtaining projected hours
  • Staffing a coordinating all phases of the case through there term with the agency
  • Working with the marketing department to develop plans for future referrals
  • Maintaining all staff employment files
  • Assures productive, full schedules for provider and patient
  • Works with families to assign the best provider for ABA service for the child
  • Provides location level projections
  • Ensures prior authorization is present is present for services and accurately records within the EMR system
  • Produces correspondence memos, faxes and forms for clients and employees

Client Service Manager/ Schedule Coordinator

Star Pediatric Home Health Care
01.2019 - 12.2020
  • Assign nurses with appropriate skills to clients
  • Maintain schedules accurately in computer
  • Update nurses and clients of any changes in schedules
  • Maintain accurate insurance information for billing
  • Develop long-term relationship with clients and staff
  • Develop long-term relationship with referral sources, payers and community

Client Service Manager/Customer Service Representative

Bayada Home Health Care
01.2017 - 12.2018
  • Developed long-term trusting relationships with clients
  • Developed long-term trusting relationships with referral sources, payors and community organizations in order to market and sell services
  • Knowledgeably and successfully handled incoming inquiries
  • Scheduled appropriate employees based on competency and availability to provide care to clients
  • Answered all client questions or concerns related to service, schedule or billing
  • Functioned as facilitator among clients, families, managers, and field and office staff
  • Developed and properly followed up with all clients, incidents, and complaints
  • Provided feedback to employees including recognition
  • Worked with a team of approximately 10 individuals to support all administrative support activities such as filing and office up-keep
  • Performed related duties as requested by the supervisor

Owner

Simply Maids, L.L. C.
01.2011 - 12.2017
  • Investigate and resolve client inquiries and complaints in an empathetic manner
  • Meets all customer guidelines including service levels, handle time and productivity
  • Promptly responds to requests from prospective clients
  • Assumes leadership over team productivity and manage workflow to meet and exceed quality service goals
  • Schedule clients and work staff
  • Recruit and train new personnel
  • Write and negotiate new client contracts
  • Design and coordinate marketing materials including advertising and contract logistics

Substitute Teacher

Barnegat Township Schools and Stafford Schools
01.2000 - 12.2017
  • Successfully improve student participation in the classroom through integration of creative role-playing activities
  • Modify the general education curriculum to fit the needs of special education students based on a variety of techniques and technologies
  • Foster meaningful relationships among students through team-related activities
  • Plan, implement, monitor and assess the classroom instructional program
  • Enforce the 'Buddy System' for mentoring programs for Grades K-5
  • Consistently receives positive evaluations from classroom teachers and students

Tutor

Club Z
01.2011 - 12.2012
  • Planned and coordinated activities for disabled students
  • Tailored lesson plans for students with emotional and cognitive disabilities in an inclusive setting

Summer Camp Program Director

St. Thomas Christian Academy
01.2007 - 12.2007
  • Planned and led activities to develop students’ physical, emotional and social growth
  • Tailored lesson plans for students with emotional and cognitive disabilities in an inclusive setting
  • Operated summer day camp for children ages 4-11 years of age and handled all aspects of planning curriculum and activities within budgeting guidelines

Education

B.A. - Literature/Education

Thomas Edison/Stockton University
Trenton, NJ
01.2006

A.A.S. - Marketing

Brookdale Community College
Lincroft, NJ
01.1981

Skills

  • Client services quality
  • Client services oversight
  • Client services
  • Client services optimization

Certification

Medical Billing Specialist with E.H.R., 05/01/16

Testimonials

  • Patricia is an enthusiastic, dedicated Girl Scout Leader with reliable work habits. She does not need guidance or supervision., Carolyn Therkelsen, Service Unit Manager Girl Scout of the Jersey Shore
  • I find Patricia to be trustworthy and reliable and among only a select small, few that I entrust my students., Laura Samuel, sixth grade ILA teacher, Stafford Schools

Notableaccomplishments

  • Elected Vice-President of the Business Networking International (BNI) of Toms River by local business leaders, due to outstanding networking and organizational skills. Singlehandedly updated and reconciled organization’s database.
  • Successfully grew cleaning business from scratch to realize 400% increase in customer base and increasing profits substantially, due to ability to attract new customers, organize, schedule and budget business operations.
  • As tutor at Club Z!, originated, authored and pioneered reading program tailored to teach students with learning disabilities, autism and developmental disabilities; resulting in all pupils increasing test performance in both math and reading.

Timeline

Client Service Coordinator

NeurAbilities, ABA Healthcare
12.2020 - 03.2022

Client Service Manager/ Schedule Coordinator

Star Pediatric Home Health Care
01.2019 - 12.2020

Client Service Manager/Customer Service Representative

Bayada Home Health Care
01.2017 - 12.2018

Owner

Simply Maids, L.L. C.
01.2011 - 12.2017

Tutor

Club Z
01.2011 - 12.2012

Summer Camp Program Director

St. Thomas Christian Academy
01.2007 - 12.2007

Substitute Teacher

Barnegat Township Schools and Stafford Schools
01.2000 - 12.2017

A.A.S. - Marketing

Brookdale Community College
Medical Billing Specialist with E.H.R., 05/01/16

Client Services

Advanced Autism, ABA Healthcare
- Current

B.A. - Literature/Education

Thomas Edison/Stockton University
Patricia A. Cannon