Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Adams

Oakland,TN

Summary

Seasoned Financial Operations Management professional with proven expertise in back office processes, productivity and quality performances. Knowledgeable about budgeting, staff planning and all other aspects of successful operations. Talented team builder and manager with expertise to develop, maintain and exceed department goals, having a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

43
43
years of professional experience

Work History

VP/Bank Operations Manager

First Horizon Bank
Memphis, TN
10.2012 - 04.2022
  • Managed 4 statewide cash vault locations (Memphis, Knoxville, Nashville & Chattanooga), Memphis and Knoxville mail services (5 locations) and Item Processing of transactions produced by 400+ retail centers.
  • Responsible for forecasting, reviewing monthly, and reducing annual department budget expenses.
  • Consistently met goals of reducing annual expenses of a $6 million budget.
  • Participated in several major acquisitions of other financial institutions.
  • Developed and implemented policies and procedures for bank operations.
  • Analyzed internal control reports to ensure compliance with regulations.
  • Coordinated projects related to process improvement initiatives.
  • Provided training and development opportunities for team members.
  • Assisted in developing strategies for improving customer service levels.
  • Implemented new technologies, systems, and processes to enhance efficiency.
  • Established effective working relationships with other departments within the organization.
  • Participated in risk management meetings to assess potential risks associated with banking operations.
  • Prepared detailed reports summarizing operational performance metrics on a weekly basis.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Conducted reviews and evaluations for cost-reduction opportunities.

Bank Operations Manager

First Horizon Bank
Memphis, TN
11.1989 - 09.2012
  • Managed 50+ Item Processing/Proof employees in Memphis
  • Supervised daily activities of the bank's operational staff.
  • Coordinated projects related to process improvement initiatives.
  • Provided training and development opportunities for team members.
  • Assisted in developing strategies for improving customer service levels.
  • Managed the reconciliation of various general ledger accounts.
  • Established effective working relationships with other departments within the organization.
  • Worked closely with branch managers to develop new programs that would benefit customers.

Various Positions

First Tennessee Bank
Chattanooga, TN
11.1978 - 11.1989
  • Quality and Budget Coordinator
  • Quality Control Manager for all remote operation locations (Chattanooga, Knoxville, Johnson City & Cookeville)
  • Wire Transfer Supervisor
  • Wire Transfer Clerk
  • Safekeeping Clerk
  • Customer Service Representative
  • Proof Operator
  • Secretary for Collections

Education

Tennessee School of Banking
Nashville TN
09.1990

Business Administration And Management

Memphis State University
Memphis, TN

Skills

  • Budget Forecasting
  • Attention to Detail
  • Staff Management
  • Business Relationship Management
  • SOX Requirements Understanding
  • Cost and Budget Analysis
  • Process Implementation
  • Customer Relationship Development
  • Financial Reporting
  • Relationship Building
  • Team Building Leadership
  • Goal Setting
  • Internal Controls and Reporting Systems
  • Budget Planning
  • Willing to Learn
  • Excels in Team Leadership
  • Critical Thinking
  • Risk Mitigation
  • Decision-Making
  • Workflow Coordination
  • Typing and 10-Key Entry

Timeline

VP/Bank Operations Manager

First Horizon Bank
10.2012 - 04.2022

Bank Operations Manager

First Horizon Bank
11.1989 - 09.2012

Various Positions

First Tennessee Bank
11.1978 - 11.1989

Tennessee School of Banking

Business Administration And Management

Memphis State University

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Patricia Adams