Patricia Addis
Dahlonega,United States
Summary
Motivated professional with customer service and team leadership experience in business operations. Skilled in managing multiple tasks and priorities with attention to detail. Proficient in office management, customer service, patient relations, DME knowledge, retail, and clinical setting. Recognized for exceptional customer service and ability to collaborate effectively with teams.
Overview
6
6
years of professional experience
Work History
DME Referral Intake Coordinator
Care Medical of Gainesville
Gainesville, GA
09.2023 - Current
- Adhered to HIPAA regulations for handling confidential patient information.
- Maintained accurate records of referrals, documenting contact information and follow-up activities.
- Recorded and tracked referrals using electronic health record systems.
- Managed coordination efforts with external agencies for timely referral processing.
- Assessed medical records for required additional services preceding referrals.
- Consistently engaged with patients to discuss and implement care plan instructions post-referral.
- Contributed to training new staff members on the organization's referral policies.
- Collaborated with internal departments for seamless transitions of referred patients.
Customer Service Representative
Care Medical of Gainesville
Gainesville, GA
10.2022 - 09.2023
- Effectively handled inquiries from customers via phone and email.
- Assisted customers by offering reliable information on products and services.
- Delivered exceptional customer service to address and resolve customer complaints swiftly.
- Maintained a comprehensive log of customer interactions, transactions, and comments for future reference.
- Assisted customers in selecting products, placing orders, handling billing inquiries, and processing returns and exchanges.
- Performed administrative tasks including filing paperwork, updating databases, and generating reports.
- Identified customer service process areas requiring improvement and recommended appropriate adjustments.
Shift Manager
Chick-fil-A of Dawsonville & Dahlonega
Dahlonega, GA
12.2021 - 10.2022
- Ensured adherence to company policies and procedures through regular monitoring of store operations.
- Established and nurtured positive working relationships with staff, customers, and vendors.
- Consistently achieved accurate completion of opening and closing duties according to established guidelines.
- Delivered comprehensive training to newly hired staff members in relation to company policies, procedures, and job duties.
- Collaborated with other shift managers to ensure seamless customer service experience.
- Maintained accurate records of daily cash flow by performing thorough register counts and profit calculations.
Team Member
Chick-fil-A of Dawsonville & Dahlonega
Dahlonega, GA
02.2021 - 10.2022
- Addressed and resolved customer inquiries efficiently with professionalism.
- Collaborated with team members in maximizing productivity and efficiency.
- Managed cash register operations for customer payment processing.
- Greeted customers upon their store arrival, displaying a warm and approachable attitude.
- Ensured a tidy and organized work environment throughout the duration of each shift.
- Contributed to collaborative team meetings focused on devising strategies for enhancing performance.
- Addressed customer concerns and provided information about products and services through phone interactions.
Guest Experience Associate
Chick-fil-A of Dawsonville & Dahlonega
Dahlonega, GA
06.2022 - 10.2022
- Maintained a high level of customer service by promptly addressing guest reviews and complaints, fostering a positive experience for all patrons.
- Evaluated business performance at both the individual and team level, identifying areas for enhancement.
- Resolved customer inquiries and complaints by escalating them to management level.
- Utilized data analysis to pinpoint areas for improvement and create effective solutions.
- Provided guidance on customer service and resolution practices.
Assistant Delivery Manager
Chick-fil-A of Dawsonville & Dahlonega
Dahlonega, GA
02.2022 - 10.2022
- Supervised team to ensure efficient delivery operations and promptly resolve any issues encountered during shifts or outside regular working hours.
- Conducted pre-shift vehicle inspections regularly.
- Facilitated communication between delivery staff and management.
- Implemented strategies to enhance customer satisfaction ratings.
- Facilitated regular team gatherings to assess achievements, set goals, and resolve potential obstacles.
- Ensured that all drivers had valid licenses and documentation.
- Ensured seamless communication with customers regarding delivery timing and locations.
- Ensured efficient workflow and productivity of delivery personnel.
Lead Cashier
Billy's Supermarket
Cataula, GA
03.2019 - 01.2022
- Implemented efficient payment processing techniques to maximize accuracy and minimize customer waiting time.
- Trained team members in cash register operation, stock procedures, and customer service.
- Ensured proper authentication of customer identification for tobacco transactions.
- Welcomed and offered assistance to customers, ensuring they found the necessary store items.
- Sustained cleanliness standards by regularly wiping down counters to eliminate debris.
Waitress
The Farm House Restaurant
Ellerslie, GA
03.2018 - 12.2018
- Applied safe food handling techniques and implemented optimal cleaning strategies to ensure customer safety and maintain high sanitation standards.
- Ensured guest satisfaction by checking on meals and recommending additional items for increased restaurant sales.
- Enhanced table aesthetics by arranging fresh tablecloths, tableware, and flowers.
- Boosted profits by greeting customers warmly, answering queries effectively, and suggesting enticing specials and desserts.
- Communicated extensively with event organizers to confirm adequate arrangements were made for larger gatherings.
Education
BBA - Business Management
Columbia Southern University
11-2024
High School Diploma -
Harris County High School
Hamilton, GA05-2019
Skills
- Office Management
- Customer Service Operations
- Team Leadership
- Reliability
- Effective Communication
- Money Management
- Durable Medical Equipment
- Food Industry
- Process Improvement
- Critical Thinking
- Guest Relations
- Computer Literacy
Timeline
DME Referral Intake Coordinator
Care Medical of Gainesville
09.2023 - Current
Customer Service Representative
Care Medical of Gainesville
10.2022 - 09.2023
Guest Experience Associate
Chick-fil-A of Dawsonville & Dahlonega
06.2022 - 10.2022
Assistant Delivery Manager
Chick-fil-A of Dawsonville & Dahlonega
02.2022 - 10.2022
Shift Manager
Chick-fil-A of Dawsonville & Dahlonega
12.2021 - 10.2022
Team Member
Chick-fil-A of Dawsonville & Dahlonega
02.2021 - 10.2022
Lead Cashier
Billy's Supermarket
03.2019 - 01.2022
Waitress
The Farm House Restaurant
03.2018 - 12.2018
BBA - Business Management
Columbia Southern University
High School Diploma -
Harris County High School
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