Patricia A. Goodwin
Bradford,Mass.
Overview
36
36
years of professional experience
Work History
Clinical Nurse Specialist- Clinical Operations
MGH
05.2022 - Current
- Member of Emergency Medical Response Committee
- Member of Clinical Consensus Group
- Member of the Falls Committee
- Developed process for Nurse Driven Protocols- guidelines, protocol template, and checklist
- Attend weekly Joint Commission Tracers throughout MGH and attend department debriefs
- Resource for providers, nurse leaders, nurses and medical assistants
- EPIC- Nurse Triage, Reporting, workflow and validation
- Member of RN Billing Committee- Chronic Care Management Implementation/DME
- Work closely with the Compliance Team to address policies, procedures, and protocols
- Assist with new product implementation programs (glucometer, phlebotomy training)
- Weekly meeting with Quality and Safety to review safety reports
- Facilitate Medical Assistant Competency Skills monthly session
- Monthly meetings with Clinical Informatics
- Implement Chronic Care Management program in Geriatrics and Neurology
- AAACN Poster Presentation May 2025- Chronic Care Management Implementation
- Shared Governance- Clinical Practice Counsel- Review policies/protocols/procedures/guidelines
Clinical Nurse Manager II-Internal Medicine
Atrius Health
Peabody, MA
05.2021 - 05.2022
- Manager 11 RN/4 LPN and Infusion Room
- Manager 1 MA Supervisor- oversee 24 Medical Assistants
- Coordinated Covid Vaccines pop up clinics in Peabody/Beverly; each site having a schedule two days a week (Pfizer and Jansen)
- Redesigned RN/LPN workflow for Post Hospital Discharge and ED Calls w/ 48 hours of discharge
- Redesign workflow for in-basket management for the Medical Assistants
- Interviewed Providers for Beverly Practice
- Worked with Practice Administrator to standard practice for interviewing Providers and support staff, including standardized questions for interview
- Assisted w/ new workflow for Blood Pressure Rechecks w/ the MA
- Monitor Population Health Metrics
- Pilot Site for Quantiflo Program- Vascular assessment
- Patient Service Recovery
- Work with Epic IT to ensure IV Infusion Policies mirror protocols to ensure the safe delivery
- Coordinated New Family Medicine Practice-Beverly
Clinical Nurse Leader, Ambulatory Clinics
Lahey Medical Center
Peabody, MA
01.2016 - 01.2021
- Lead Regulatory Readiness Committee for Peabody site
- Monthly High-Reliability Organization rounds on Outpatient Clinics to ensure departments are meeting all regulatory requirements, including but not limited to Joint Commission Standards, DPH, and CMS
- High-Level Disinfection Committee- Monthly meeting to ensure departments comply
- Coordinates Externship Programs with North Shore Community College and Lincoln Technical School
- Screen all Nursing and Medical Assistant Applicants and assist Managers with interviews
- Work with Nurse Managers and Clinical Managers to ensure patient safety
- Monthly Audits for Hand Hygiene, High Level Disinfection and Instrument Pre-Cleaning
- Assist Departments with nursing workflow
- Assist with the development of product In-services
- Assist with writing and updating nursing policies and guidelines
- Monitor Safety Reports
- EPIC Superuser
- Work with local High School to implement Medical Assistant program
- Developed Departments Specific Orientation Skills Check List
- Member multiple committees including but not limited to Ambulatory Practice Counsel, High Level Disinfection, Infection Control, Quality and Safety
- Manage the Outpatient Flu Clinic
- Manage the Employee Flu Clinic
- Manages Workplace Violence Program (AVADE Certified Instructor)
- Cover day-to-day operations for Clinic Managers in their absence
- Assist Managers with weekly staffing plan
Nurse Manager- Orthopaedic Surgery, Neurology, Neurosurgery, Interventional Pain
Lahey Clinic
Peabody, MA
01.2012 - 01.2016
- Responsible for the management of 6.5 RNs, 1 LPN, 11.5 Medical Assistants, 9 Medical Secretaries
- Manage day-to-day operations of 4 outpatient clinics and Pain Procedure Room
- Created new processes to increase Encounters per Provider in Orthopaedics
- Resulted in annual revenue of 100K
- Monitor daily work queue for each department and engage staff in scheduling patients
- Work closely with the Managed Care office to ensure prior authorizations are approved prior to the day of visit and/or pain procedure
- Responsible for the daily supervision of nursing staff work performance to ensure adherence to nursing standards of care
- Developed nursing orientation for RNs in Pain Center Procedure Room and Orthopaedic Triage
- Monitor monthly operational budget and explain variances to increase or decrease work productivity
- Monitored staffing patterns and flex up/down
- Member of multiple committees including but not limited to: Nursing Leadership, Quality and Safety, Ambulatory Clinical Practice Counsel
- JACHO prep/HRO audits
- Epic Super User
- Created new processes to improve workflow in Orthopaedics
Assistant Nurse Manager-Orthopaedic Surgery
Lahey Clinic
Peabody, MA
01.2009 - 01.2012
- Responsible for the management of one RN, one LPN, five clinic assistants, five medical secretaries
- Manage day to day operation of the clinic
- Responsible for monthly schedule
- JACHO prep/HRO audits
- Created new processes to improve workflow
- Developed orientation program for two operating room schedulers
- Work with operating room schedulers to ensure maximum operating room efficiency
- Work closely with other ancillary departments (registration/scheduling and radiology)
- Maintain Monthly Operational Budget
- Member of multiple committees including but not limited to: Nursing Leadership, Quality and Safety, Ambulatory Clinical Practice Counsel
- Magnet Champion
Clinical Supervisor-Orthopaedic Surgery
Lahey Clinic
Burlington, MA
01.2006 - 01.2009
- Responsible for the management of 2 LPNs and 6 clinic assistants
- Manage day to day operation of the clinic
- Responsible for monthly schedule
- Developed new staff orientation protocol
- Developed a tracking system of encounter forms to ensure billing is sent in a timely fashion
- Developed a system to ensure x-rays are entered before patient clinic appointments to reduce phone calls to the department on the day of the appointment
- JACHO prep
- Magnet Champion
- Responsible for daily supervision of nursing staff work performance to ensure adherence to standards
- Created new processes to improve efficiency of work flow
- Work with operating rooms schedulers to ensure maximum operating room efficiency
Manager of Orthopaedic Surgical Booking
Lahey Clinic
Burlington, MA
01.2003 - 01.2006
- Assisted in the development of operating blocks for 16 orthopaedic surgeons at 2 sites (Burlington/Peabody)
- Developed operating room schedules process for Burlington/Lexington/Peabody
- Managed day to day operation of booking surgical cases to maximize each surgeon's utilization
- Developed surgeon specific booking forms
- Worked with main OR scheduling office to obtain extra operating room time or released unused operating room blocks
- Educated patients on the pre-operative process
- Maintained daily cancellation list per surgeon to maximize surgeon block utilization
- Review future operating room schedules to maximize block utilization
- Educate surgeons and staff regarding Picis scheduling system and HADF forms
- Developed process with International office to coordinate surgery and clinic visits
- Assisted in the development of fresh allogram process
Assistant Nurse Manager Pre-Admission Testing
Lahey Clinic
Burlington, MA
01.1998 - 01.2003
- Responsible for the management of 11 FTE's
- Reporting monthly statistics to the Director of Surgical Services
- Develop unit specific policies and procedures according to Anesthesia guidelines
- Assist in implementing department changes according to AMS reports
- Assist in implementing the Pre-Admission Testing Center at Lahey Peabody to mimic main campus Pre-Admission Testing Center in Burlington
- Participates in multidisciplinary committees (JACHO Pre Team/Quality Safety Committee)
- Coordinate training of new employees to department
- Responsible for the monthly time schedule for staff and weekly payroll
- Assisted in the change of patient flow between OR scheduling and Pre-Admission Testing
- Scheduled in-services for new products
Assistant Nurse Manager Operating Room Scheduling Office
Lahey Clinic
Burlington, MA
01.2000 - 01.2002
- Responsible for management of 4 FTE's
- Development of OR Scheduling Policy and Procedures
- Report statistical information to the Director of Surgical Services, Chief of Anesthesia, and Medical Director of Operating Room
- Meet daily with the Chief of Anesthesia to review operating room schedules
- Assist surgeon in booking difficult cases
- Manage the free-standing Ambulatory Care Center to ensure maximum utilization
- Review future OR schedules to maximize OR utilization
- Work with multidisciplinary group to institute block booking
- Member JACHO Pre Team
Clinical Educator, Medical Surgical Nursing Unit
Lahey Clinic
Burlington, MA
01.1994 - 01.1998
- Responsible for the education of nursing staff, unit coordinators, and nursing assistants
- Assisted in the implementation of Clinical Pathways for Breast patients, total joint patients, and neurosurgical patient
- Assist in the development of Policies and Procedures for the Nursing Department
- Assist in Nursing Department continuing education programs
- Development of Pediatric Policies and Procedures
- Assist in quality assurance programs to improve patient satisfaction
- Member JACHO Pre Team
- Developed Competency Based Orientation for all nursing levels
- BCLS instructor
- In-service staff on new products
Staff RN, Medical Surgical Unit
Lahey Clinic
Burlington, MA
01.1989 - 01.1994
- Responsible for the care of post op Orthopaedic and Neurosurgical patients
- Preceptor to new staff
- Charge RN on weekends
- Member of the Clinical Pathway team
Timeline
Clinical Nurse Specialist- Clinical Operations
MGH
05.2022 - Current
Clinical Nurse Manager II-Internal Medicine
Atrius Health
05.2021 - 05.2022
Clinical Nurse Leader, Ambulatory Clinics
Lahey Medical Center
01.2016 - 01.2021
Nurse Manager- Orthopaedic Surgery, Neurology, Neurosurgery, Interventional Pain
Lahey Clinic
01.2012 - 01.2016
Assistant Nurse Manager-Orthopaedic Surgery
Lahey Clinic
01.2009 - 01.2012
Clinical Supervisor-Orthopaedic Surgery
Lahey Clinic
01.2006 - 01.2009
Manager of Orthopaedic Surgical Booking
Lahey Clinic
01.2003 - 01.2006
Assistant Nurse Manager Operating Room Scheduling Office
Lahey Clinic
01.2000 - 01.2002
Assistant Nurse Manager Pre-Admission Testing
Lahey Clinic
01.1998 - 01.2003
Clinical Educator, Medical Surgical Nursing Unit
Lahey Clinic
01.1994 - 01.1998
Staff RN, Medical Surgical Unit
Lahey Clinic
01.1989 - 01.1994
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