Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

PATRICIA Agostinho

Montvale

Summary

Passionate Management Professional with 21 years of experience driving sales and profitability and developing teams. Results-producing retail management, with a successful track record of leading collaborative and high-performance teams excel in all metrics. Meticulous Manager, excellent at joggling multiple tasks and working under pressure. Utilizing best practices in all areas of retail operations to maximize sales and controlling costs and minimizing staff turnovers. Ability to grasp and apply new procedures quickly and directly.

Experienced with training and developing retail staff to improve operational efficiency. Utilizes effective communication and leadership skills to foster productive work environment. Knowledge of inventory control and customer service best practices.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Training Store Manager

CVS Pharmacy
01.2018 - Current
  • Ensuring all new hire members complete all compliance training
  • Facilitate meetings on training with all Store Managers
  • Conduct training classes for management team members
  • Recruit with District Manager for upcoming Store Leaders

Plaza Director

Applegreen
07.2022 - 10.2023
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Optimized inventory management to minimize costs and ensure product availability.
  • Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Provide support to the company by training market teams on newly implemented system prior to its launch.
  • Collaborated with Director of Operation in the recruiting of new Plaza Directors and in staffing two plazas.

Business Consultant

7-eleven
06.2018 - 07.2022
  • Developed business strategies by conducting comprehensive market research and competitor analysis.
  • Increased client satisfaction by implementing tailored solutions for their unique business needs.
  • Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
  • Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
  • Driving sales and profits for large scope of high volume, complex locations
  • Coach/develop Franchisees on establishing plans to help them achieve goals.
  • Conduct regular store visits in accordance with playbook to ensure compliance with all company policies and procedures.
  • Conduct, attend and actively participate in monthly meetings as per policy.
  • Engage with merchandising team to suggest ways to increase sales, expand markets and promote business.
  • Plan and implement marketing campaign's and sales promotions, and oversee merchandise displays to meet all operational excellence goals.

Store Manager

CVS Pharmacy
08.2010 - 01.2018
  • Responsible for hiring and developing staff members and management by focusing on their strengths and weaknesses and coach them to close their competency gaps
  • Engage Team Members to achieve our desired goals around sales and service by implementing strategic solutions and communication practices with tools provided by company
  • Analyze financial reports; budget targets, P&L, Inventory Activity and Loss Prevention reports etc
  • Implement new ideas to help improve our business monthly scorecard by focusing primarily on sales, margin, and service

Assistant Store Manager

CVS Pharmacy
11.2008 - 08.2010
  • Creating schedules for management and crew members, Pharmacy Staff to meet within budget while maintaining high productivity
  • Utilizing schedule optimization tool be more effective
  • Merchandising monthly and daily to improve sales and controlling inventory by conducting all company strategies and tools around inventory excellence

Shift Supervisor

CVS
11.2004 - 11.2008
  • Completed store opening and closing procedures, including setting up registers and checking products
  • Complied with standards for merchandising, stocking and storing product
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Maintained regular and consistent attendance and punctuality
  • Helped store management meet standards of service and quality in daily operations
  • Worked with team members to improve performance and implement training updates
  • Responded to and resolved customer questions and concerns

Pharmacy Technician

CVS
08.2004 - 11.2004
  • Resolved non-routine issues like third-party billing, computer system and customer service issues
  • Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Counted, measured, and compounded medications following standard procedures
  • Collected co-payments or full payments from customers
  • Communicated with prescriber to verify medication dosages, refill authorizations and patient information
  • Reviewed and verified customer information and insurance provider information
  • Restocked automated medication dispensing equipment
  • Answered incoming phone calls and addressed questions from customers and healthcare providers

Education

High School Diploma -

Westwood Regional High School
Township of Washington, NJ
01.2004

Skills

  • Operational policies & procedures
  • Team Mentor and Development
  • P&L Management
  • Shrinkage & Loss control
  • Merchandising
  • Strategic Planning
  • Store operations
  • Sales training

Accomplishments

  • 2010 District Paragon Award winner
  • Opening new store: working with coordinator and scheduling staff to complete timely tasks from merchandising and organizing the store to stockroom and sales floor.
  • Achieving best MCP from 2010, 2011 and 2017.

Certification

  • ServSafe Food Handler's Certification

Languages

Spanish
Full Professional
Portuguese
Native or Bilingual

Timeline

Plaza Director

Applegreen
07.2022 - 10.2023

Business Consultant

7-eleven
06.2018 - 07.2022

Training Store Manager

CVS Pharmacy
01.2018 - Current

Store Manager

CVS Pharmacy
08.2010 - 01.2018

Assistant Store Manager

CVS Pharmacy
11.2008 - 08.2010

Shift Supervisor

CVS
11.2004 - 11.2008

Pharmacy Technician

CVS
08.2004 - 11.2004

High School Diploma -

Westwood Regional High School

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PATRICIA Agostinho