Patricia Agraz
Milpitas,CA
Summary
Versatile detail orientated Project Operations Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
11
11
years of professional experience
Work History
Operations Project Coordinator
Accenture @ Google
02.2023 - 04.2024
- Assisted in change management efforts by creating training materials and conducting workshops for employees to facilitate smooth transitions to new processes or systems.
- Collaborated with senior leadership in developing long-term strategic plans for operations department growth.
- Managed a team comprised of 20 analysts while maintaining high quality audits in a rapidly growing project.
- Conducted post-project evaluations to identify areas of improvement for future initiatives.
- Improved operational efficiency by streamlining processes and implementing new project management tools.
- Conducted thorough risk assessments to proactively address potential issues and mitigate their impact on projects.
Operations Project Coordinator
Accenture @ META
09.2017 - 02.2023
- Analyzing client product data, gathering trends while surfacing insights to create report metrics.
- Conducted comprehensive detail orientated audits to assess the quality of identifiers and ensure segmentation accuracy.
- Managed internal operational standards and productivity targets
- Monitored project progress to align with client deadlines and needs
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws
- Enforced regulatory and company policy compliance to improve company's platform.
- Develop new team structures, ways of working and innovative approaches to tackle creative challenges.
- Creating and delivering data driven presentations to senior leadership in client weekly and monthly business review.
Service Department Operations Coordinator
Subaru Of America, Inc
02.2017 - 06.2017
- Established primary customer support to customers
- Coordinated between service advisers and technicians to ensure customer satisfaction
- Scheduled and oversaw maintenance, repair, and installation timeframes
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
- Offered advice and assistance to customers, paying attention to special needs or wants
- Closed out invoices, repair orders, and payment.
Platform Experience Specialist: Project Lead
BCforward @ Google
02.2016 - 12.2016
- Provided concise and constructive quality audits to app developers to improve overall app function
- Generated and maintained policies to encourage consistent quality of content
- Discovering hidden violations in new/updated app submissions and reporting them with detailed annotations
- Staying up to date on constant policy changes and implementing them accordingly
- Established and implemented workflows while keeping 99% accuracy in audits
- Daily cross-company collaboration with another firm to ensure project's success.
Director of Football Operations
De Anza College
07.2013 - 11.2016
- Worked in conjunction with athletic director and coaches while completing NCAA forms, managed football rosters, and tracked eligibility
- Assisted head football coach in managing student-athlete retention programs such as study halls and class attendance
- Managed all day-to-day football operations
- Organized and coordinated all home and away game logistics
- Developed partnerships with external vendors, suppliers, and coaches to obtain quality products and services.
Education
Bachelor of Science - Sociology
Grand Canyon University
Phoenix, AZ06.2023
Skills
- Forecasting skills
- Trend modeling
- Reporting abilities
- Data analysis
- Technical Support
- Logistics expertise
- Attention to Detail
- Multitasking Abilities
- G-Suite
- Microsoft Office
- Adobe Creative Suite
- Social Media Management
- Root Cause Analysis
- Operational Efficiency
Timeline
Operations Project Coordinator
Accenture @ Google
02.2023 - 04.2024
Operations Project Coordinator
Accenture @ META
09.2017 - 02.2023
Service Department Operations Coordinator
Subaru Of America, Inc
02.2017 - 06.2017
Platform Experience Specialist: Project Lead
BCforward @ Google
02.2016 - 12.2016
Director of Football Operations
De Anza College
07.2013 - 11.2016
Bachelor of Science - Sociology
Grand Canyon University
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