Patricia Agraz
Operations Analyst
Summary
Operations Analyst with advanced analytical skills and a track record of identifying complex issues, collecting information, and developing practical solutions to problems. Expertly applies knowledge to optimize quality control and data retention. Strong written and oral communication skills useful in summarizing and presenting findings to decision-makers and developing strategic recommendations. Self-motivated with a desire to advance professionally as evidenced by continuing education in Sociology.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Platform Operations Analyst
Collabera|Accenture
Fremont, CA
09.2017 - Current
- Analyzed trend data to forecast operational needs and plan next course of action.
- Excel in a cross-functional, multi-cultural team environment
- Daily cross-company collaboration with other firms to ensure the project's success
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Designed plans to improve operations and suggested changes to systems for the overall organization and client
- Conducted research and analysis to develop model-based solutions to complex operational problems.
Receptionist/Cashier
Stevens Creek Subaru
San Jose, CA
02.2017 - 06.2017
- Coordinated Services department operations to run efficiently
- Closeout repair orders and invoices
- Interacted with customers and helped determine their needs.
- Coordinated between Service Advisers and Technicians to ensure customer satisfaction
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Content Review Analyst
BCforward
Mountain View, CA
02.2016 - 12.2016
- Provided concise and constructive feedback to app developers to improve overall app function
- Generated and maintained policies to encourage consistent quality of content.
- Discovering hidden violations in new/updated app submissions and reporting them with detailed annotations
- Staying up to date on constant policy changes and implementing them accordingly
- Established and implemented workflows to streamline editing processes.
- Daily cross-company collaboration with another firm to ensure the project's success
Manager of Football Operations
De Anza College
Cupertino, CA
07.2013 - 11.2016
- Managed all day-to-day football operations
- Organized and coordinated all home and away games
- Coordinated Player's individual class and practice schedules
- Coordinate all team and staff meetings
- Developed partnerships with external vendors, suppliers, and coaches to obtain quality products and services.
- Partnered across departments to run smooth, sports related events and activities.
- Monitored budget and expenditures, keeping team within budget.
Payroll and Benefits Office Assistant
Milpitas Unified School District
Milpitas, CA
08.2015 - 01.2016
- Delivered clerical support by handling a range of routine and special requirements.
- Completed clerical tasks such as filing, and copying
- Input data into spreadsheets and databases.
- Reviewed and created files, records, and other documents to obtain information to respond to requests.
- Utilized office management software to record and track employee information.
Education
Bachelor of Science - Sociology
Grand Canyon University
Phoenix, AZ 03.2021 - 06.2023
No Degree -
De Anza College
Cupertino, CA 05.2001 -
NYU Fundamentals of Global Sports Management Certificate - Global Sports Management
NYU Tisch Institution For Global Sport
New York, NY 03.2020 - 03.2021
Skills
Customer serviceundefined
Timeline
Bachelor of Science - Sociology
Grand Canyon University
03.2021 - 06.2023
NYU Fundamentals of Global Sports Management Certificate - Global Sports Management
NYU Tisch Institution For Global Sport
03.2020 - 03.2021
Platform Operations Analyst
Collabera|Accenture
09.2017 - Current
Receptionist/Cashier
Stevens Creek Subaru
02.2017 - 06.2017
Content Review Analyst
BCforward
02.2016 - 12.2016
Payroll and Benefits Office Assistant
Milpitas Unified School District
08.2015 - 01.2016
Manager of Football Operations
De Anza College
07.2013 - 11.2016
No Degree -
De Anza College
05.2001 -
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