Patricia Aguigui
Fallbrook,CA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing emergency vs non emergency calls for service. Dedicated to officer safety, efficiency, reliability in personal work and collaborative projects.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Police Dispatcher
San Diego Police Department
1401 Broadway San Diego, CA
06.2007 - 06.2018
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS using a two way radio, while tracking data in real-time environments.
Police Communications Dispatcher
Carlsbad Police Department
2560 Orion Way Carlsbad CA 92010
04.2007 - 06.2018
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Communicated with Police Officers & fire fighting crews using a two way radio to dispatch calls for service.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Dispatcher
Pechanga Resort Casino
45000 Pechanga Parkway Temecula, CA
08.2022 - 08.2023
- Ensures the security and safety of the guests, team members, cash and physical assets of the Hotel and Casino. Answers emergency/non emergency calls.
- Monitors and responds to all incoming radio transmissions. Communicates directs, and reports all incoming radio and telephone communication.
- Dispatches appropriate Security personnel for assignment. Contacts local law enforcement, fire department, or other emergency personnel as directed in the event of emergency activity.
- Provides information as requested by Security and Pechanga Gaming Commission personnel.Ensures the safety and security of guests, team members, cash and physical assets of the Tribe.Maintains proper radio communication and phone etiquette with On-Duty Security personnel, casino staff, and the general public.
Barista Shift Lead
Starbucks
28459 Old Town Front Street, Temecula CA
06.2018 - 07.2022
- Served customers quickly and efficiently and created strategies to prevent delays. Resolved customer complaints with tact & professionalism.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Flight Attendant
Continetal Airlines
Los Angeles, CA
11.2002 - 01.2007
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
Education
No Degree - Business Administration
Palomar College
San Marcos, CA01.1999
No Degree - Business Administration
Mira Costa Community College
1831 Mission Avenue01.1996
Skills
- Service Coordination
- Monitor & Dispatch Field Personnel (using 2 way radio)
- Database Management on Arjis/NCIS
- Dispatch Coordination
- Customer Relations
- Prioritizing Calls
Certification
- Police Dispatcher Certification
- CPR Certification
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Pechanga Resort Casino
08.2022 - 08.2023
Barista Shift Lead
Starbucks
06.2018 - 07.2022
Police Dispatcher
San Diego Police Department
06.2007 - 06.2018
Police Communications Dispatcher
Carlsbad Police Department
04.2007 - 06.2018
Flight Attendant
Continetal Airlines
11.2002 - 01.2007
No Degree - Business Administration
Palomar College
No Degree - Business Administration
Mira Costa Community College