Patricia A. Hall
Glen Allen,Virginia
Summary
Passionate, highly motivated, and results-driven professional with extensive experience overseeing day-to-day operations and administration. Demonstrates expertise in the development and implementation of approved policies and procedures. Committed to driving organizational success through strategic planning, team leadership, and effective project management.
Overview
16
16
years of professional experience
Work History
Director of the Conference and Retreat Center
Fellowship Deaconry Ministries
03.2022 - 08.2024
- Streamlined Operations: Established operational process flow charts, reducing redundancies and improving efficiency, cutting monthly supply order turnaround time by 12%, and reducing response time to online inquiries from 48 to 24 hours
- Enhanced Financial Processes: Developed Methods and Procedure (M&P) documents for reservation and collections, resulting in an 11% improvement in accounts receivable in 2023
- Performance Management: Defined and tracked Key Performance Indicators (KPIs), increasing staff goal attainment by 7% and hourly employee success by 12% based on 2023 year-end results
- Event Growth: Leveraged market trends and customer insights to expand services, leading to an 85% year-over-year increase in event bookings (2023-2024)
- Employee Engagement & Development: Conducted performance evaluations and fostered a collaborative environment through training and team debriefs, boosting staff morale by an average of 5.5% in 2023, and maintaining strong satisfaction in 2024
Interim Executive Director
Trenton Downtown Association, Inc.
02.2021 - 10.2021
- Direct and manage TDA staff and contractors working on comprehensive destination marketing
- Administer and maintain the TDA grants and incentives program
- Work in partnership with The City of Trenton Economic Development staff on projects and developments within the SID boundary
- Organize and lead organizational fundraising efforts to diversify, sustain, and grow TDA revenue, and oversee the fundraising database and tracking system
- Collaborate with organizations on their business recruitment efforts
- Development of public safety, urban design, city planning, and economic development programs
- Manage of finance, budget management, contract negotiation, and fiduciary responsibilities
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
Director of Operations
Trenton Free Public Library
08.2015 - 08.2019
- Administered, Direct and Supervise all aspects of library services
- Developed, implemented and maintained strategic, fiscal, and capital improvement plans
- Develop budget direction, ($2,000,000+), and preparation, secure all funding, and control organization expenditures
- Developed marketing and publicity strategies to promote the services of the organization
- Public spokesperson for the organization making regular appearances with media, civic groups, community organizations, government oversight committees and city officials
- Developed and maintained professional interactions with community organizations/small businesses/non-profits/ to develop community partnerships/collaborations to encourage and institute programming for the library
- Maintained a productive working relationship with the local union AFSCME 2086 producing a seven-year contract
- Established an effective and energetic working relationship with local government including but not limited to the mayor’s office, City Council and County Freeholders
- Developed and managed library programming
- Established internal policies and procedures for all services, staff, financial processes, and departments
- Preparation of monthly reports
- Applied for and secured grants
Administrative Assistant and HR, Payroll, & Accounts Payable Clerk
Trenton Free Public Library
12.2008 - 04.2014
- Assisted the Library Director on all administrative matters
- Confidential Assistant to Library Director by ensuring the security of all sensitive matters
- Maintained all personnel records and coordinated all Human Resource information
- Handled all Accounts Payable including coordinating invoices and preparing for payment
- Recorded and maintained all Library Board meeting minutes
Education
Life Coach Certification -
New Skill Academy
12.2019
Bachelors of Arts Degree - Psychology
Argosy University
Phoenix, AZ07.2013
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Team Management
- Strategies and goals
- Organizational Development
- Budget Management
- Contract and Vendor Management
- Hiring and Retention
- Partnerships and Alliances
Publications
- Author of a Prayer Journal, My Preparation for Birthing My Blessing 2007
- Co-Author of E-book, Family Seasons 2014
Volunteer Experience
- Ordained Minister (2015)
- Board member of the Trenton Literacy Movement (2016 - 2021)
- Member of the Arts, Music and Culture Transition Team for the Mayor of Trenton, New Jersey (2018-2019)
- Member of The Mayors Wellness Campaign-Conversation of Your Life, Mercer County Chapter (2015 - 2021=2)
- Member of the Executive Board of the Trenton Downtown Association (2016 - 2021)
- Mentor for Youth for H.O.P.E. (2014 - 2020)
Educationandprofessionaldevelopment
- New Skill Academy, Life Coach Certification, United Kingdom, 10/01/19, 12/31/19
- Argosy University (Online), Bachelors of Arts Degree in Psychology, Phoenix, AZ, 03/01/10, 07/31/13
Timeline
Director of the Conference and Retreat Center
Fellowship Deaconry Ministries
03.2022 - 08.2024
Interim Executive Director
Trenton Downtown Association, Inc.
02.2021 - 10.2021
Director of Operations
Trenton Free Public Library
08.2015 - 08.2019
Administrative Assistant and HR, Payroll, & Accounts Payable Clerk
Trenton Free Public Library
12.2008 - 04.2014
Bachelors of Arts Degree - Psychology
Argosy University
Life Coach Certification -
New Skill Academy
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