Patricia Aiello
Staten Island
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
20
20
years of professional experience
Work History
Case Installation Lead Specialist
Emblem Health
04.2018 - Current
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Ensured compliance with industry regulations and company policies through diligent monitoring and enforcement efforts.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Increased customer satisfaction levels by addressing concerns promptly, providing thorough resolutions, and maintaining open lines of communication.
- Facilitated knowledge transfer between team members through regular meetings, training sessions, and documentation.
- Championed innovation by fostering an environment that encouraged exploration of new ideas.
Patient Advocate
Emblem Health
03.2016 - 04.2018
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Worked effectively with staff from all departments to coordinate resolutions.
Daycare Teacher
Community Resources Preschool
09.2004 - 03.2016
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Education
Bachelor of Arts - English
College of Staten Island of The City University of New York
Staten Island, NY05.1993
Skills
- Ethics and integrity
- Operations Management
- Employee Relations
- Root Cause Analysis
- Proficient in Excel and Word
- Project Planning
- Process Analysis
- Improvement plan knowledge
Timeline
Case Installation Lead Specialist
Emblem Health
04.2018 - Current
Patient Advocate
Emblem Health
03.2016 - 04.2018
Daycare Teacher
Community Resources Preschool
09.2004 - 03.2016
Bachelor of Arts - English
College of Staten Island of The City University of New York
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