Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
Patricia Alanis

Patricia Alanis

Laveen

Summary

A friendly dedicated individual with excellent management leadership techniques, employee relations and customer relations. Great management and analytical abilities. Knowledge of all phases of beverage administration, cost control and familiarity of all food and beverage services. Knowledge of POS systems. Skill in the use of a PC, windows based operating environment. Knowledge of supervisory and leadership techniques. Conducted performance reviews in accordance with policies and procedures, provided feedback; coaching and development guidance as needed. Responsible for interviewing, training, and selecting employees for the Food and Beverage departments. Experience and knowledge of dining, buffet, and food maintenance operations and guest services. Can respond calmly and make rational decisions when handling guest and employee conflict. Well organized, able to work independently, self-motivated, able to multitask, prioritize, and a great team motivator. Have a great work ethic and the drive to provide a high level of customer service.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Desert Diamond Casino
08.2024 - Current
  • Responsible in the management of the food & beverage staff in compliance with company procedures to obtain the highest quality of service to guests with maximum operating results
  • Manage effective operation of designated beverage personnel venues to include adequate staffing
  • Responsible in the management and scheduling in the daily operations of all aspects of beverage service on assigned shifts
  • Maintain the appearance and cleanliness of all facilities and bar service areas at the highest level
  • Promote the highest quality of service to guests while resolving guest complaints and concerns
  • Control costs of products through monitoring stock and ensuring preparation of all beverages within established procedures and policies
  • Perform beverage inventories at all service areas
  • Train and manage the beverage server, bar back, and bartender personnel
  • Coordinate all job duties of the beverage team
  • Responsible for the effective scheduling of employees while maintaining the highest level of guest service while utilizing minimum use of labor hours
  • Perform duties of beverage employees as required
  • Work effectively in a team based environment
  • Comply with all internal controls, company, departmental, and safety policies, procedures, and regulations
  • Perform additional duties as assigned by upper management
  • Exemplify our core values, family style service, our mission and vision
  • Exemplify our DEI (diversity, equity, inclusion) culture
  • Ability to effectively order from the procurement system
  • Maintain and organize par levels for all product ordered

Beverage Supervisor

Harrah's Ak-Chin Casino
10 2022 - 08 2024
  • Responsible in the management of the food & beverage staff in compliance with company procedures to obtain the highest quality of service to guests with maximum operating results
  • Managed an effective operation of designated Beverage personnel venues to include adequate staffing
  • Managed an effective operation of the Restaurant venue to include adequate supervision.
  • Responsible in the management and scheduling in the daily operations of all aspects of beverage service on assigned shifts
  • Maintain the appearance and cleanliness of all facilities and bar service areas at the highest level
  • Promote the highest quality of service to guests while resolving guest complaints and concerns
  • Control costs of products through monitoring stock and ensuring preparation of all beverages within established procedures and policies
  • Perform beverage inventories at all service areas
  • Train and manage the beverage server, bar back, and bartender personnel
  • Coordinate all job duties of the beverage team
  • Responsible for the effective scheduling of employees while maintaining the highest level of guest service while utilizing minimum use of labor hours
  • Perform duties of beverage employees as required
  • Work effectively in a team based environment
  • Comply with all internal controls, company, departmental, and safety policies, procedures, and regulations
  • Perform additional duties as assigned by upper management
  • Exemplify our core values, family style service, our mission and vision
  • Exemplify our DEI (diversity, equity, inclusion) culture
  • Ability to effectively order from the procurement system
  • Maintain and organize par levels for all product ordered
  • Bartender at main bars and service wells

Beverage Server

Harrah's Ak-Chin Casino
05.2022 - 10.2022
  • Takes drink orders, communicates with bartenders utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
  • Handle money according to departmental procedures
  • Provide personalized service
  • Resolve service problems according to Service Recovery guidelines
  • Serve as ambassador of goodwill while working and at customer and public relations functions
  • Actively promote casino events and programs

Grocery Deliveries

Amazon Flex
05.2021 - 04.2022
  • Delivered packages for Amazon

Customer Experience Representative

Banner Health
12.2018 - 04.2021
  • Perform registration/check-in processes, including but not limited to performing data entry, providing patients with appropriate information and consent forms, obtaining necessary signatures.
  • Locating patient's information and other related documents
  • Patient curbside pre-registration
  • Update patient's demographic information
  • Provide patients on-site assistance with all questions or concerns they may have
  • Provide ongoing clerical and administrative support
  • Responsible for customer service and appointment scheduling
  • Receive physician's orders and complete patient registration
  • Enter payments for services rendered and perform charge reconciliation
  • Communicate status updates and location as required to help facilitate workflow
  • Transport patients safely and efficiently between various departments
  • Validate patient's identity based on established department protocol

Customer Billing Specialist

Republic Services
03.2020 - 12.2020
  • Respond in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner
  • Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues
  • Return all internal and external calls, emails, and faxes in a timely manner to ensure that customers' concerns are understood, addressed, and resolved in an efficient and complete manner
  • Enter service data into computer for billing and scheduling purposes
  • Log information about customer service interactions into systems; update in a timely and accurate manner so that associates can track service inquiries and resolution

Homemaker

05.2005 - 03.2018
  • Raised children and managed household finances

Bakery Baker/ Supervisor

Sweet Temptations Restaurant
10.2002 - 05.2005
  • Management of the bakery and the baking team
  • Interviewed and trained for the bakery department
  • Maintained and organized par levels for all product in the bakery
  • Placed the restaurant and the daily to-go orders
  • Would bake and decorate cakes from scratch on a daily basis
  • Prepare cakes and desserts for shop and to-go orders daily
  • Experience and knowledge of dining, buffet, and food maintenance operations and guest services

Education

Brookline College
Tempe, AZ
12.2022

Scottsdale Community College
Scottsdale, AZ
11.2000

Mixology Bartending Training Program -

ABC Bartending School
Tempe, AZ
05.2021

Culinary Arts
Scottsdale, AZ
05.2000

Skills

  • Management leadership techniques
  • Employee relations
  • Customer relations
  • Management abilities
  • Analytical abilities
  • Beverage administration
  • Cost control
  • Food and beverage services
  • POS systems
  • PC skills
  • Windows based operating environment
  • Supervisory techniques
  • Leadership techniques
  • Performance reviews
  • Coaching
  • Development guidance
  • Interviewing
  • Training
  • Selecting employees
  • Dining operations
  • Buffet operations
  • Food maintenance operations
  • Guest services
  • Conflict resolution
  • Organization
  • Independence
  • Self-motivation
  • Multitasking
  • Prioritization
  • Team motivation
  • Work ethic
  • Customer service

Certification

  • Interview Certification, 03/01/25
  • Food Handlers/ ServSafe Training, 12/01/24
  • TIPS Certification, 08/01/24
  • Zumba Strong Instructor, Phoenix, AZ, 08/01/23
  • ABC Bartending School, Tempe, AZ, 05/01/21
  • Zumba Kids Dance Instructor, Phoenix, AZ, 01/01/19
  • Zumba Dance Instructor, Phoenix, AZ, 06/01/17
  • Culinary Arts, Scottsdale, AZ, 05/01/00

Accomplishments

  • LLE Leadership Training and Development Certification

Languages

Spanish
Native or Bilingual

Timeline

Food and Beverage Supervisor

Desert Diamond Casino
08.2024 - Current

Beverage Server

Harrah's Ak-Chin Casino
05.2022 - 10.2022

Grocery Deliveries

Amazon Flex
05.2021 - 04.2022

Customer Billing Specialist

Republic Services
03.2020 - 12.2020

Customer Experience Representative

Banner Health
12.2018 - 04.2021

Homemaker

05.2005 - 03.2018

Bakery Baker/ Supervisor

Sweet Temptations Restaurant
10.2002 - 05.2005

Beverage Supervisor

Harrah's Ak-Chin Casino
10 2022 - 08 2024

Brookline College

Scottsdale Community College

Mixology Bartending Training Program -

ABC Bartending School

Culinary Arts

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