Summary
Overview
Work History
Skills
Certification
Languages
References
Timeline
Generic

Patricia Alcala

Edinburg,TX

Summary

Medical professional with expertise in electronic health records, HIPAA compliance, and patient scheduling. Proven track record in injection administration and staff supervision, leading to enhanced patient outcomes and operational efficiency. Skilled in-patient education and referral coordination, ensuring high levels of patient satisfaction. Strong work ethic and adaptability, with a focus on delivering exceptional customer service and mastering new skills quickly. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Accomplished medical assistant known for strong patient education and effective communication skills. Experienced in coordinating patient care and supervising staff to enhance operational efficiency and patient satisfaction. Dedicated medical professional with strong skills in electronic health records, HIPAA compliance, and patient scheduling. Committed to delivering quality patient education and effective referral coordination.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Liposuction

Asas Echo Health Spa
Edinburg, Texas
09.2020 - 08.2022
  • Scheduled patient appointments and coordinated referrals to specialists.
  • Educated patients on treatment plans and medication instructions effectively.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Assisted doctors during medical procedures.
  • Counseled patients on lifestyle changes that could improve their overall health outcomes.
  • Developed education materials to help explain various conditions and treatments to patients.
  • Educated patients on disease prevention and health maintenance.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Conducted intake assessments with patients and relatives to gather case history.
  • Stocked clinical workstations and procedure rooms with necessary supplies.

Supervisor

Monzer Yazji
Edinburg, Texas
11.1998 - 08.2022
  • Trained new employees on safety protocols and operational procedures.
  • Coordinated staff schedules to optimize workflow and resource allocation.
  • Supervised daily operations and ensured adherence to company policies.
  • Conducted regular inspections to maintain quality standards in service delivery.
  • Assisted healthcare providers with patient examinations and procedures.
  • Maintained accurate patient records using electronic health record systems.
  • Scheduled patient appointments and coordinated referrals to specialists.
  • Prepared examination rooms and ensured cleanliness and safety protocols were followed.
  • Educated patients on treatment plans and medication instructions effectively.
  • Supported front desk operations by answering phones and greeting patients warmly.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Administered medications under physician's supervision.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Assisted back-office patient processes to reduce office wait times.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Medical Assistant

Mission Hospital Regional Medical Center
Mission, Texas
12.1996 - 12.1997
  • Assisted healthcare providers with patient examinations and procedures.
  • Maintained accurate patient records using electronic health record systems.
  • Scheduled patient appointments and coordinated referrals to specialists.
  • Prepared examination rooms and ensured cleanliness and safety protocols were followed.
  • Collected and processed laboratory specimens for diagnostic testing.
  • Educated patients on treatment plans and medication instructions effectively.
  • Supported front desk operations by answering phones and greeting patients warmly.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Organized charts, documents and supplies to maintain team productivity.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Administered medications under physician's supervision.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Pharmacy Customer Service Representative

Cantu Pharmacy
Edinburg, Texas
09.1996 - 12.1997
  • Assisted customers with prescription inquiries and medication information.
  • Maintained cleanliness and organization in pharmacy work areas.
  • Answered phone calls promptly and addressed customer concerns.
  • Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
  • Performed other duties as assigned by management team.
  • Operated cash register to process payments from customers.
  • Prepared and delivered medication to patients in a timely manner.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Surpassed sales goals through implementation of successful marketing strategies.

Medical Assistant

Dr Carlos Saca
Edinburg, Texas
11.1993 - 10.1996
  • Assisted healthcare providers with patient examinations and procedures.
  • Maintained accurate patient records using electronic health record systems.
  • Scheduled patient appointments and coordinated referrals to specialists.
  • Prepared examination rooms and ensured cleanliness and safety protocols were followed.
  • Collected and processed laboratory specimens for diagnostic testing.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Administered injections, medications and treatments as directed by the physician.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Organized charts, documents and supplies to maintain team productivity.

Medical Assistant

Edinburg Women Clinic
Edinburg, Texas
10.1990 - 07.1993
  • Assisted in performing routine gynecological examinations and screenings.
  • Educated patients on reproductive health topics and preventive measures.
  • Monitored vital signs and assessed patient conditions throughout pregnancy.
  • Documented patient information accurately in electronic health records systems.
  • Prepared necessary equipment for examinations or surgical procedures according to established protocols.
  • Maintained accurate patient records documenting all observations, treatments administered, medications prescribed.
  • Complied with OSHA standards for healthcare professionals to minimize or eliminate risk of infection.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Referred patients to specialized health resources or community agencies to furnish additional assistance.
  • Assisted in patient intake and updated medical records efficiently.
  • Collaborated with healthcare team to enhance patient care processes.
  • Performed laboratory tests such as pap smears, urinalysis, pregnancy tests, and cultures.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Changed dressings on wounds to prevent infection and check for healing.

Skills

  • Electronic health records
  • Patient scheduling
  • Medical terminology
  • HIPAA compliance
  • Injection administration
  • Staff supervision
  • Quality assurance
  • Operational efficiency
  • Resource management
  • Customer service
  • Team collaboration
  • Patient education
  • Problem solving
  • Time management
  • Effective communication

Certification

  • United States Society for Health Profession
  • National Certified Medical Assistance
  • Diploma Medical Assistance
  • BHLS/ CPR/AED,First Aide,Bloodborne Pathogens

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Liposuction

Asas Echo Health Spa
09.2020 - 08.2022

Supervisor

Monzer Yazji
11.1998 - 08.2022

Medical Assistant

Mission Hospital Regional Medical Center
12.1996 - 12.1997

Pharmacy Customer Service Representative

Cantu Pharmacy
09.1996 - 12.1997

Medical Assistant

Dr Carlos Saca
11.1993 - 10.1996

Medical Assistant

Edinburg Women Clinic
10.1990 - 07.1993

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Patricia Alcala