Patricia Alcantara
Cary,IL
Summary
Hardworking and passionate job seeker with strong organizational skills looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and the willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Technical Specialist
Apple
05.2016 - 05.2018
- Supported team members and enhanced overall store performance
- Act as customer advisor, selling products and services effectively
- Expert in identifying and addressing customer needs with tailored solutions
- Applied insights to elevate customer interactions and achieve team goals.
Retail Sales Lead
T-Mobile
10.2010 - 09.2012
- Achieved financial results through expense management, discounting control, and credit management
- Interacted with Mobile Experts to ensure met or exceeded monthly success metrics and completed timely training
- Ensured team's familiarity with store systems, corporate communications, and key performance indicators.
- Recruited, hired and trained multiple associates to develop into productive team members with excellent product knowledge
Retail Shift Supervisor
CVS Pharmacy
10.2003 - 02.2006
- Coaches team members on warehouse and vendor ordering processes and assists with vendor deliveries
- Executes stock rotation and restocking according to guidelines, and upholds store appearance and cleanliness
- Efficiently opens and closes store, independently managing system startup, accurate cash handling, and overall store readiness
- Acts as liaison between management and team members, communicating tasks and issues in absence of management.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
Education
Bachelors Degree -
Arizona State University
Tempe, AZ10.2023
Associates Degree -
Harold Washington Community College
Chicago, IL07.2019
Skills
- Leadership; ability to lead teams of 16
- Operational Excellence
- Organizational Skills
- Compliance Awareness
- Communication Skills
- Hardware and Software Installations
- Technical Support Knowledge
- User Training Expertise
- Client Relationship Building
- Helpdesk Support
- Project Management
- Technical Guidance
- Technical Consulting
Timeline
Technical Specialist
Apple
05.2016 - 05.2018
Retail Sales Lead
T-Mobile
10.2010 - 09.2012
Retail Shift Supervisor
CVS Pharmacy
10.2003 - 02.2006
Bachelors Degree -
Arizona State University
Associates Degree -
Harold Washington Community College
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