PATRICIA L. ALLEN
Columbus
Summary
As a Senior Representative, developed strong communication and customer service skills in fast-paced, client-focused environment. Demonstrated ability to handle complex inquiries, resolve issues, and maintain positive client relationships. Seeking to transition these skills into new field to continue making valuable contributions.
Overview
20
20
years of professional experience
Work History
Senior Representative
Whirlpool Corporation World Headquarters
02.2016 - Current
- Managed high-volume workload while maintaining strong attention to detail and accuracy.
- Trained with sales team on special projects that contributed to revenue growth over time.
- Expertise in logistics, Order management , Retail and Supply Chain.
- Process reports, account management, create standard operating procedures, resolve issues for Market Managers, Sales Reps, and leaders.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Assist with training for onboarding new hires.
Operations Manager
Harbor Habitat For Humanity
06.2008 - 06.2015
- Provided administrative support to Executive Director.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Analyzed and reported on key performance metrics to senior management.
- Maintained regular communication by drafting and sending project status emails.
- Analyzed and reported on key performance metrics to Executive Director and Board of Directors.
Grant Writer
Benton Harbor Police Department
02.2005 - 04.2008
- Interacted with internal partners and obtained detailed information about organization's mission and goals to form solid foundation for grant applications.
- Developed community outreach programs designed to educate residents about crime and prevention methods.
- Enhanced collaboration within the organization by providing regular updates on grant activities and progress toward goals.
- Coordinated with other agencies to ensure effective communication of information related to criminal cases.
- Wrote, reviewed and edited proposals for grants, gifts, and contracts.
- Developed impactful grant applications to enhance organization's potential for funding awards.
- Generated monthly grant writing activities reports and submitted documentation to director to promote funding program transparency.
Police Records Clerk
Benton Harbor Police Department
02.2005 - 08.2007
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Streamlined records management by implementing digital filing systems and database updates.
- Registered sex offenders
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Conducted thorough background checks for employment, licensing, and other purposes as requested by authorized individuals or organizations.
Education
Graduate - Leadership Development
Global University
Springfield, MO05.2018
High School Diploma - undefined
Benton Harbor High School
Benton Harbor, MI06.1981
Skills
- Administration
- Planning
- Event Planning
- Relationship building
- Project management
- CRM proficiency
- Project oversight
- Microsoft Word
- Excel
- Communication
Timeline
Senior Representative
Whirlpool Corporation World Headquarters
02.2016 - Current
Operations Manager
Harbor Habitat For Humanity
06.2008 - 06.2015
Grant Writer
Benton Harbor Police Department
02.2005 - 04.2008
Police Records Clerk
Benton Harbor Police Department
02.2005 - 08.2007
High School Diploma - undefined
Benton Harbor High School
Graduate - Leadership Development
Global University
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